Thank you for writing to Amazon.co.uk with your concern regarding the charge in the amount of 49.00 GBP.
We are sorry for any inconvenience or confusion caused with the Prime charge.
I checked your account and see that you signed up for the Amazon Prime Free Trial membership on October 05, 2010. This promotion was free of charge for the one-month time period listed in the confirmation you received.
However, I've checked your current Amazon Prime membership and verified that your trial membership was upgraded to a full membership on November 05, 2010, because the account was set to "Upgrade automatically."
At the end of the free trial period, we automatically converted your trial membership to a full 12-month membership at a cost of 49.00 GBP (that is the 12 months after your one month free trial membership). If you want to continue getting Amazon Prime benefits, you don't need to take any extra action. That is why we ask for a payment method when you sign up for the free trial: to make the conversion truly automatic.
I am sorry if this information was not clear when you have signed up for prime free trial membership.
Since you have already used prime benefits on previous years, we are unable to issue refund.
I can confirm that you have cancelled the current year Amazon Prime membership.
Our records indicate that neither you nor your registered guests have used your Amazon Prime membership benefits, so I have requested a refund of 49.00 GBP for the membership fee.
The refund should be processed within the next 2-3 business days and will appear as a credit on your next credit card billing statement.
For more information about Amazon Prime, including the Terms & Conditions, please visit our Help pages at:
Amazon.co.uk Help: Amazon Prime
Once again, please accept our sincere apologies for any inconvenience that might have caused due to this issue.
Thank you for shopping at Amazon.co.uk.