Computer help desk support.

[carnageX]

^ Now that you're a code monkey Stack Exchange is probably your best friend
EDIT: Is code monkey "derogatory"?

Yup..Stack Overflow is probably one of my most visited sites when I get results. That and MSDN's library.

Hey now, only WE can use that term!



Also this:
https://www.youtube.com/watch?v=v4Wy7gRGgeA

 

[Lexluethar]

Agree with both - don't be a BS'er, if you really don't know just say it. I've been in IT for a short 6 years and still today i don't have a problem saying i don't now. Sure Google helps but if someone comes and asks do you know how to do something and you don't know - just say you don't know.

 

[cisco123]

In help desk does management get mad if you pass to many calls to the next tier??

 

[iFargle]

Depends on what you're passing on. If it's stuff you're not supposed to handle no. Otherwise yes

 

[Lexluethar]

Not if you are properly passing on tickets. Tier1 is just that, they can only support users up to a specific level - then the ticket has to be escalated.

I think the answer to your question greatly depends on the company, personnel, environment and management.

 

[cisco123]

Yeah that's understandable... Thanks for the help guys.... Hopefully I'll be able to start my career soon!