AlwaysInVtec
Beta member
- Messages
- 3
- Location
- Texas
Hi everyone. I'm new here so not sure if this is the correct section for this, but I signed up because I'm in dire need of some computer help. I'll do my best to explain what the problem is, when it occurred, and what I've done to try and fix it. Hopefully someone on here can give me some advice, it would be greatly appreciated.
My current problem - My computer (Dell xps 8500) doesn't have any working sound and does not show any sound device or sound card being on the computer.
When the problem started - I was editing a video a few days ago and while trying to save the finished video to my computer the editing program I was using froze and then came up with an error message saying my files were missing. This problem has happened before so I closed the program and decided to restart the computer which is normally what I'll do to fix that issue. Well while the computer was restarting it said "Configuring windows. Please wait". I figured, ok it's doing some automatic updates, that's fine. Well when it started back up I tried to watch the video that I was editing and I had no sound. I then opened the speaker icon at the bottom of my desktop and it had a red X on it. When the mouse hovered over that icon it said "No audio device output device is installed".
What I've done to try and fix it - I first clicked on the speaker icon and it came up with a message that read "There is a problem with the driver for High Definition Audio Device. Reinstalling the driver might fix this problem". I clicked "Apply This Fix". After it did its thing, I got this message "Troubleshooting was unable to automatically fix all the issues found." Problems that were found "High Definition Audio Device has a driver problem----Problem not fixed".
I then opened up the device manager and under the "Sound" tab I saw on each one of these a little yellow triangle with an exclamation point in it.
I had friend of mine come over who is knowledgeable with computers to try and resolve this issue. He tried to download the drivers I needed, but they all said "Failed to install". He then opened up the dxdiag window and under the "Sound" tab of that it said "No sound card was found. If one is expected, you should install a sound driver provided by the hardware manufacturer". So for whatever reason after my computer restarted, it lost all knowledge of a sound card or device even being in it.
My friend and I then opened up my computer and after realizing that the sound card was built into the motherboard we went over to Frys to buy a pci sound card. We bought the new pci sound card, came home and tried to install it. It said it installed just fine, but the speaker icon still had that red X on it, and when I opened up the dxdiag box it still had no knowledge of a sound device in the computer.
We then thought, ok I've got a Radeon hd7xxx graphics card with an hdmi output. If I hook the monitor up using that (which I don't do cause my only hdmi cord is used for my xbox) then that graphics card should put it the sound...it didn't though
My friend and I are both out of ideas as to what this problem could be and why my computer will not recognize any sound device. It sees the graphics card, but no sound device is ever found by the computer. I'm at the point now where I'm ready to just take it to a professional place to have them look at it, but just don't have the money for that right now. I do a lot of photography and video editing so I have to have the sound on this computer working. I don't know what happened to it, viruses and malware have been checked and ruled out as a reason, unless there is a virus that kills sound cards and is invisible.
If anyone, anyone at all can help me in any way possible to find a fix or even lead me in the right direction for finding a fix to this problem it would be greatly appreciated. I need this computer for work and work can't be done without my sound card working. Thanks in advance to anyone who takes the time to even read this and is willing to help.
My current problem - My computer (Dell xps 8500) doesn't have any working sound and does not show any sound device or sound card being on the computer.
When the problem started - I was editing a video a few days ago and while trying to save the finished video to my computer the editing program I was using froze and then came up with an error message saying my files were missing. This problem has happened before so I closed the program and decided to restart the computer which is normally what I'll do to fix that issue. Well while the computer was restarting it said "Configuring windows. Please wait". I figured, ok it's doing some automatic updates, that's fine. Well when it started back up I tried to watch the video that I was editing and I had no sound. I then opened the speaker icon at the bottom of my desktop and it had a red X on it. When the mouse hovered over that icon it said "No audio device output device is installed".
What I've done to try and fix it - I first clicked on the speaker icon and it came up with a message that read "There is a problem with the driver for High Definition Audio Device. Reinstalling the driver might fix this problem". I clicked "Apply This Fix". After it did its thing, I got this message "Troubleshooting was unable to automatically fix all the issues found." Problems that were found "High Definition Audio Device has a driver problem----Problem not fixed".
I then opened up the device manager and under the "Sound" tab I saw on each one of these a little yellow triangle with an exclamation point in it.
- High Definition Device (listed 3 times)
- Microsoft Streaming Clock Proxy
- Microsoft Streaming Quality Manager Proxy
- Microsoft Streaming Service Proxy
- Microsoft Streaming Tee/Sink-to-Sink Converter (listed 2 times)
- Microsoft Trusted Audio Drivers
I had friend of mine come over who is knowledgeable with computers to try and resolve this issue. He tried to download the drivers I needed, but they all said "Failed to install". He then opened up the dxdiag window and under the "Sound" tab of that it said "No sound card was found. If one is expected, you should install a sound driver provided by the hardware manufacturer". So for whatever reason after my computer restarted, it lost all knowledge of a sound card or device even being in it.
My friend and I then opened up my computer and after realizing that the sound card was built into the motherboard we went over to Frys to buy a pci sound card. We bought the new pci sound card, came home and tried to install it. It said it installed just fine, but the speaker icon still had that red X on it, and when I opened up the dxdiag box it still had no knowledge of a sound device in the computer.
We then thought, ok I've got a Radeon hd7xxx graphics card with an hdmi output. If I hook the monitor up using that (which I don't do cause my only hdmi cord is used for my xbox) then that graphics card should put it the sound...it didn't though
My friend and I are both out of ideas as to what this problem could be and why my computer will not recognize any sound device. It sees the graphics card, but no sound device is ever found by the computer. I'm at the point now where I'm ready to just take it to a professional place to have them look at it, but just don't have the money for that right now. I do a lot of photography and video editing so I have to have the sound on this computer working. I don't know what happened to it, viruses and malware have been checked and ruled out as a reason, unless there is a virus that kills sound cards and is invisible.
If anyone, anyone at all can help me in any way possible to find a fix or even lead me in the right direction for finding a fix to this problem it would be greatly appreciated. I need this computer for work and work can't be done without my sound card working. Thanks in advance to anyone who takes the time to even read this and is willing to help.
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