camosilver311
In Runtime
- Messages
- 140
I just bought a used asus x53e laptop. Everything was working fine with it when I got it home, but I wanted to wipe everything clean so I don't have to worry about anything the previous owner left on the machine. I used my windows ultimate boot disc which has killdisk on it. I wiped out both partitions on the drive including the OS. I reinstalled windows 7 ultimate 64bit and then went online via my desktop looking for the necessary drivers to get the internet working. I went to the asus website and downloaded my driers from there.
I got the internet to work intermittently when plugged in by the ethernet cable. It will work for a few minutes and then the connection disappears for a few minutes, but seems to come back on it's own. When it's not working, the internet icon in the bottom right of the task bar shows the "loading" circle and it says either "identifying network" or "unidentified network" and "no internet access".
The wireless does not work at all. The little icon in the task bar that normally shows you what wireless networks are available isn't even there. Also note that I am aware of asus's way of switching on the wireless, via the Fn + F2 buttons. I have it ON and it's not working.
I've tried unplugging my modem and router. My desktop and other asus laptop have no issues with the internet.
I ran the windows 7 "troubleshoot problem" utility and it basically said that everything looks like it's configured correctly but there might be a problem with the cable. Ha, I don't think so. It did generate 2 text files though, one ipconfig /all and the other route.print. Also it gave me an ETL file, but I don't know how to open it or what to do with that.
ipconfig /all shows the following:
Windows IP Configuration
Host Name . . . . . . . . . . . . : user-Laptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : xxxxx
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : xxxxxx
Description . . . . . . . . . . . : Qualcomm Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
Physical Address. . . . . . . . . : 10-BF-48-0E-80-C1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b023:47fe:36e6:2d2b%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.194(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, January 15, 2013 4:08:04 PM
Lease Expires . . . . . . . . . . : Wednesday, January 16, 2013 4:08:04 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 235978568
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-87-7B-6A-10-BF-48-0E-80-C1
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.wowway.com:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : xxxxx
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
and route.print:
===========================================================================
Interface List
11...10 bf 48 0e 80 c1 ......Qualcomm Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
1...........................Software Loopback Interface 1
12...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.194 30
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.0.0 255.255.255.0 On-link 192.168.0.194 286
192.168.0.194 255.255.255.255 On-link 192.168.0.194 286
192.168.0.255 255.255.255.255 On-link 192.168.0.194 286
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.0.194 286
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.0.194 286
===========================================================================
Persistent Routes:
None
IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
11 286 fe80::/64 On-link
11 286 fe80::b023:47fe:36e6:2d2b/128
On-link
1 306 ff00::/8 On-link
11 286 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
I just ran ipconfig /all on my other asus laptop which is getting wireless internet just fine, and I compared the 2. It looks like the wireless adapter isn't present at all in my x53e's ipconfig /all results. In my device manager, it shows only the qualcomm atheros ar8151 pci-e gigabit ethernet controller (ndis 6.20) but nothing for a wireless adapter. Just below that in the "other devices" it shows "network controller" with the warning symbol next to it. I found out the name of the wireless adapter in someone's review of the laptop online, it's the atheros ar9285 wireless network adapter. I downloaded driver version 9.2.0.470 but I couldn't figure out how to install it... the zip file contains 4 files, the file extensions are .cat, .pdb, .sys, .inf and I don't know what to do with them.
Before I figured out the manufacturer of the wireless adapter, I had already downloaded and installed a few other drivers from the asus website in the wireless section but none worked.
SO, to summarize, I need to figure out how to get my wired connection working consistently and how to get my wireless adapter to be recognized by the computer. Any suggestions? I'm not the most tech savvy person so I might be missing some important info needed to troubleshoot this. Just let me know if you need any more info from me.
I got the internet to work intermittently when plugged in by the ethernet cable. It will work for a few minutes and then the connection disappears for a few minutes, but seems to come back on it's own. When it's not working, the internet icon in the bottom right of the task bar shows the "loading" circle and it says either "identifying network" or "unidentified network" and "no internet access".
The wireless does not work at all. The little icon in the task bar that normally shows you what wireless networks are available isn't even there. Also note that I am aware of asus's way of switching on the wireless, via the Fn + F2 buttons. I have it ON and it's not working.
I've tried unplugging my modem and router. My desktop and other asus laptop have no issues with the internet.
I ran the windows 7 "troubleshoot problem" utility and it basically said that everything looks like it's configured correctly but there might be a problem with the cable. Ha, I don't think so. It did generate 2 text files though, one ipconfig /all and the other route.print. Also it gave me an ETL file, but I don't know how to open it or what to do with that.
ipconfig /all shows the following:
Windows IP Configuration
Host Name . . . . . . . . . . . . : user-Laptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : xxxxx
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : xxxxxx
Description . . . . . . . . . . . : Qualcomm Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
Physical Address. . . . . . . . . : 10-BF-48-0E-80-C1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b023:47fe:36e6:2d2b%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.194(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, January 15, 2013 4:08:04 PM
Lease Expires . . . . . . . . . . : Wednesday, January 16, 2013 4:08:04 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 235978568
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-87-7B-6A-10-BF-48-0E-80-C1
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.wowway.com:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : xxxxx
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
and route.print:
===========================================================================
Interface List
11...10 bf 48 0e 80 c1 ......Qualcomm Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
1...........................Software Loopback Interface 1
12...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.194 30
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.0.0 255.255.255.0 On-link 192.168.0.194 286
192.168.0.194 255.255.255.255 On-link 192.168.0.194 286
192.168.0.255 255.255.255.255 On-link 192.168.0.194 286
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.0.194 286
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.0.194 286
===========================================================================
Persistent Routes:
None
IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
11 286 fe80::/64 On-link
11 286 fe80::b023:47fe:36e6:2d2b/128
On-link
1 306 ff00::/8 On-link
11 286 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
I just ran ipconfig /all on my other asus laptop which is getting wireless internet just fine, and I compared the 2. It looks like the wireless adapter isn't present at all in my x53e's ipconfig /all results. In my device manager, it shows only the qualcomm atheros ar8151 pci-e gigabit ethernet controller (ndis 6.20) but nothing for a wireless adapter. Just below that in the "other devices" it shows "network controller" with the warning symbol next to it. I found out the name of the wireless adapter in someone's review of the laptop online, it's the atheros ar9285 wireless network adapter. I downloaded driver version 9.2.0.470 but I couldn't figure out how to install it... the zip file contains 4 files, the file extensions are .cat, .pdb, .sys, .inf and I don't know what to do with them.
Before I figured out the manufacturer of the wireless adapter, I had already downloaded and installed a few other drivers from the asus website in the wireless section but none worked.
SO, to summarize, I need to figure out how to get my wired connection working consistently and how to get my wireless adapter to be recognized by the computer. Any suggestions? I'm not the most tech savvy person so I might be missing some important info needed to troubleshoot this. Just let me know if you need any more info from me.
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