[Xiahou]

Hello,

I am having a problem with Windows Media Player 11.

I currently am using WMP 10. When I run the .exe for the WMP 11 to install it, it looks like it is installing correctly, however when it reaches 100% and finishes, it states:

"Cannot complete Windows Media Player 11 Setup.

It was not possible to setup; Windows Media Playe 11 was not installed. Restart Windows and then run Windows Media Player Setup again."

When I click web help:

"You've encountered error message C00D2AFB while using Windows Media Player. Additional information is not currently available for this error."

For additional assistance:

" Original Error Code

Original Error Message

80070005

General access denied error".

I did try restarting and trying to do the setup again, however it did not work.

Also, I tried to uninstall this version I have (10), however when I search in Add/Remove programs, I can't find it (with show updates box ticked). I think this may be the problem. It seems WMP 10 isn't 'installed' on my computer, however it works fine, is in the start menu, I can watch videos online, etc. So I think I need to find a way of adding the program to the Add/Remove programs first? I can't seem to find an uninstall.exe file.

Appreciate any help,
Thanks

[superdave1984]

You are an Administrator correct? Usually the access denied message is for users not in the admin group. And for the record, I have WMP 11 and I don't like it very much. I prefer WMP 10.

[Xiahou]

Thanks for the post.

Yes, I am an administrator.