U have to change the RPC service settings to stop the comp from shutting down before u can download the patch
>> Go to control panel, admin tool, services,
>> Double click on RPC Remore Procedure Call from the list
>> click on the recovery tab and change the options that say "restart the computer" to "take no action", apply
>> Now connect the internet, download the Stinger utility from Network Associates website and the ms update (823980)
>> Disconnect, run the tool and then install the patch