[LightingBird]

Hello all,

I need help as usual and I'm trying to finally push the GO button on my business and go live. After much research, I've come to the conclusion that I'm going to start this in my home and evolve from there. Basically, I'm planning on taking helpdesk calls out of my home for a personal business. So I'd like the following if possible:

1. A way of having a number preferably an 800 number where they can call me.
2. A call queue of some sort that I can monitor calls and direct them to voicemail in real time.
3. A database program that I can use hand in hand with this program so I track and log calls.

I've been looking at maybe getting vonage but they use their own router and I have one already. Magicjack will not fully give me all the features I need. I was thinking of maybe trying some avaya software but I have no idea how that works.

Any recommendations? I'm trying to stop making excuses and go live with my business.

[Lexluethar]

I know there are companies out there where you purchase a 1-800 number and they forward that number to a phone of your choice. You pay a fee for the 800 number and a fee for the minutes used. I'm going to do something similar to this.

As for the help desk are you going to be walking people through this or taking over their computer? If you are taking over their computer look at LogMeIn, they have some sweet packages for IT helpdesk. A few are pretty pricey, but with only 10 or so service calls they would pay for themselves.