[LightingBird]

Need some help!

I have a remote user that is on windows xp using outlook. In her personal folders she was not able to transfer from her inbox to her personal folders. She kept getting a message saying the drive was full. As we were looking into this, we noticed for some reason she has an additional two identical folders. They are in someone else's name but exact copies. I have no idea how they got there. Also, when she tries to delete anything out of her inbox it says she has no room on the drive! We have already ran diskclean up.

So the problems I need help with are the following.

1. How do I delete the extra two folders?
2. How can she get past the error for no space so she can delete files.

[office politics]

older psts (pre 2003, i think) have a 2.0 size limit. if they have 2003 or later installed, i would create a new pst. Then import all psts to the new one. Tell it to ignore the dupes.

how much free space is on the drive?

[LightingBird]

There is 3 gb left on the harddrive. So ignore the dupes? There is no way to delete them?

Sorry, how do I create a new .pst?