Usb ports stopped working....

mikeaaronc · 08-14-2005, 10:45 AM

My sister owns a Dell Inspiron 9100 Laptop computer. It has a Pentium 4 2.8 ghz and 512 Mb ram. I tried uninstalling the ports, there are no conflicts whatsoever in device manager. She already has Service Pack 2 installed on Windows XP home. I cant seem to figure out why these ports stopped working all of a sudden. I did some research and after looking for quite a while some people had that same problem but there was never a solution. She hasnt used any new usb devices other than her usb mouse, printer, and her dell mp3 player... which she has been using all along. I thought maybe a new device messed up the drivers somehow when she connected it but she has been using the same ones.... I KNOW it cant be hardware cuz her usb mouse is optical and the laser light is ON when I plug the it into ANY of the ports. Anyone have ANY clue what it could be? Basically the only thing I havent tried is formatting but I really dont want to have to do that.

Law · 08-14-2005, 10:58 AM

Did you reinstall the USB port back? or try to update it.

mikeaaronc · 08-14-2005, 11:00 AM

Yes windows xp automatically reinstalls the ports when you reboot.

Law · 08-14-2005, 11:11 AM

Is it USB 1.1 or 2.0?

mikeaaronc · 08-14-2005, 11:13 AM

As far as i know it should be usb 2.0 laptop is less than a year old. I dont know why that should matter. I downloaded a usb utitlity to check it and everything was okay I wish I had her pc with me. Im sure it told me what version of usb it is.

Law · 08-14-2005, 11:19 AM

You said she has SP2, well you can try uninstalling SP2 and reinstalling it perhaps this link will help you http://support.microsoft.com/default...b;en-us;873169

and these
http://support.microsoft.com/default...;EN-US;Q310575

http://support.microsoft.com/default...b;en-us;870893

CJJohnson · 08-14-2005, 11:21 AM

Have you looked at the hardware in control panel, system to see if there are any exclaimation marks or resource conflicts?

mikeaaronc · 08-14-2005, 11:24 AM

you didnt read all of my post cjjohnson

"there are no conflicts whatsoever in device manager"

Hmmm I guess I could try that but she has had sp2 on her system for months now. Any ideas cant hurt.

CJJohnson · 08-14-2005, 11:26 AM

Oops, sorry

mikeaaronc · 08-14-2005, 11:26 AM

No biggie I thought it was funny lol

08-14-2005, 10:45 AM	#1 (permalink)
mikeaaronc Newb Techie Join Date: Aug 2005 Posts: 32	Usb ports stopped working.... My sister owns a Dell Inspiron 9100 Laptop computer. It has a Pentium 4 2.8 ghz and 512 Mb ram. I tried uninstalling the ports, there are no conflicts whatsoever in device manager. She already has Service Pack 2 installed on Windows XP home. I cant seem to figure out why these ports stopped working all of a sudden. I did some research and after looking for quite a while some people had that same problem but there was never a solution. She hasnt used any new usb devices other than her usb mouse, printer, and her dell mp3 player... which she has been using all along. I thought maybe a new device messed up the drivers somehow when she connected it but she has been using the same ones.... I KNOW it cant be hardware cuz her usb mouse is optical and the laser light is ON when I plug the it into ANY of the ports. Anyone have ANY clue what it could be? Basically the only thing I havent tried is formatting but I really dont want to have to do that.

08-14-2005, 11:21 AM	#7 (permalink)
CJJohnson True Techie Join Date: Aug 2005 Posts: 147	Have you looked at the hardware in control panel, system to see if there are any exclaimation marks or resource conflicts? __________________ If it wasn\'t for Electricians you would be using your computer by candle light Computer: Athlon 64 3500+ ASUS A8V-E Deluxe Motherboard 2x512MB 400MHz DDR Dual Channel Gigabyte X800XL - 256MB Mem Maxtor Y160M0 - 160GB SATA Maxtor 80GB PATA Xaser III Case Win XP Pro SP2 ViewSonic VX924 19\"LCD 4mS(ish)

08-14-2005, 11:26 AM	#9 (permalink)
CJJohnson True Techie Join Date: Aug 2005 Posts: 147	Oops, sorry __________________ If it wasn\'t for Electricians you would be using your computer by candle light Computer: Athlon 64 3500+ ASUS A8V-E Deluxe Motherboard 2x512MB 400MHz DDR Dual Channel Gigabyte X800XL - 256MB Mem Maxtor Y160M0 - 160GB SATA Maxtor 80GB PATA Xaser III Case Win XP Pro SP2 ViewSonic VX924 19\"LCD 4mS(ish)

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08-14-2005, 10:58 AM	#2 (permalink)
Law Wizard Techie Join Date: Aug 2005 Posts: 4,171	Did you reinstall the USB port back? or try to update it.

08-14-2005, 11:00 AM	#3 (permalink)
mikeaaronc Newb Techie Join Date: Aug 2005 Posts: 32	Yes windows xp automatically reinstalls the ports when you reboot.

08-14-2005, 11:11 AM	#4 (permalink)
Law Wizard Techie Join Date: Aug 2005 Posts: 4,171	Is it USB 1.1 or 2.0?

08-14-2005, 11:13 AM	#5 (permalink)
mikeaaronc Newb Techie Join Date: Aug 2005 Posts: 32	As far as i know it should be usb 2.0 laptop is less than a year old. I dont know why that should matter. I downloaded a usb utitlity to check it and everything was okay I wish I had her pc with me. Im sure it told me what version of usb it is.

08-14-2005, 11:19 AM	#6 (permalink)
Law Wizard Techie Join Date: Aug 2005 Posts: 4,171	You said she has SP2, well you can try uninstalling SP2 and reinstalling it perhaps this link will help you http://support.microsoft.com/default...b;en-us;873169 and these http://support.microsoft.com/default...;EN-US;Q310575 http://support.microsoft.com/default...b;en-us;870893

08-14-2005, 11:24 AM	#8 (permalink)
mikeaaronc Newb Techie Join Date: Aug 2005 Posts: 32	you didnt read all of my post cjjohnson "there are no conflicts whatsoever in device manager" Hmmm I guess I could try that but she has had sp2 on her system for months now. Any ideas cant hurt.

08-14-2005, 11:26 AM	#10 (permalink)
mikeaaronc Newb Techie Join Date: Aug 2005 Posts: 32	No biggie I thought it was funny lol