Printer install problems

kprtop · 01-10-2008, 10:14 AM

Hey everyone
I am trying to install a printer for my bro, should be a simple task but is not. XP Pro and it will not recognize a printer, I have tried 2 diff printers and they won't be seen. The add hardware wizard won't see them nor will the software that came with the printers. XP is up to date on updates, usb ports seem to work fine-mouse, keyboard and other usb devices all work fine. Print spooler is running. I have tried the latest drivers from HP and Canon websites. Can install the software fine but XP just won't see the printers. I don't know what els to try and cannot really find anything by searching, any thoughts? Thanks

SHAWN · 01-10-2008, 12:17 PM

Dumb question.

Is the printer plugged in and powered on?

helix2301 · 01-10-2008, 01:13 PM

Try a different USB Cable they can go bad sometimes have seen that in the past more then once. Also see if the printer supports USB 2 compatibility might be your problem.

kprtop · 01-10-2008, 03:46 PM

Yep, plugged in and powered on. Both printers are brand new. I'll try another cable, I was assuming the cable he had was new, perhaps it wasn't.

kprtop · 01-10-2008, 06:20 PM

Tried a good cable and no dice. I go through the install process again and same as before. When the install program says to connect the printer, it detects the connection and says to wait but then cannot make the connection.

Trotter · 01-22-2008, 11:48 AM

Called the printers' tech support people. Yeah, yeah, I know that is admitting defeat, but sometimes you gotta do what ya gotta do. If the PC isn't connecting it could have to do with the drivers/software, and that is their realm.

superdave1984 · 01-22-2008, 12:43 PM

Was the printer connected and powered on before the software install? If it's a USB printer, many times you have to install the software first then conect the cable.

01-10-2008, 10:14 AM	#1 (permalink)
kprtop Newb Techie Join Date: Oct 2003 Posts: 13	Printer install problems Hey everyone I am trying to install a printer for my bro, should be a simple task but is not. XP Pro and it will not recognize a printer, I have tried 2 diff printers and they won't be seen. The add hardware wizard won't see them nor will the software that came with the printers. XP is up to date on updates, usb ports seem to work fine-mouse, keyboard and other usb devices all work fine. Print spooler is running. I have tried the latest drivers from HP and Canon websites. Can install the software fine but XP just won't see the printers. I don't know what els to try and cannot really find anything by searching, any thoughts? Thanks

01-10-2008, 12:17 PM	#2 (permalink)
SHAWN FDISK Certified Tech Join Date: Nov 2004 Posts: 4,655	Re: Printer install problems Dumb question. Is the printer plugged in and powered on? __________________ Tech Forums Announcements: - Forum Rules - Profanity - Downloads: View CPU, RAM, Cache and Speed specs w/CPU-ID ~ Memory Tester ~ Fraps ~ Free Spyware Scan ~ Spy Sweeper - Trial ~ Free Virus Scan ~ Diskeeper (Defrag Tool) ~ Firefox Browser ~ How to do a Repair Install for Windows 2000/XP ~ CPU's: Intel vs AMD ~

01-10-2008, 01:13 PM	#3 (permalink)
helix2301 True Techie Join Date: May 2006 Location: USA Posts: 166	Re: Printer install problems Try a different USB Cable they can go bad sometimes have seen that in the past more then once. Also see if the printer supports USB 2 compatibility might be your problem. __________________ helix2301 HP Accredited Platform Specialist CompTIA A+ IT Technician CompTIA Network+ Technician allamericancomp@yahoo.com http://www.allamericancomputerrepair.com http://www.helixzone.net

01-10-2008, 03:46 PM	#4 (permalink)
kprtop Newb Techie Join Date: Oct 2003 Posts: 13	Re: Printer install problems Yep, plugged in and powered on. Both printers are brand new. I'll try another cable, I was assuming the cable he had was new, perhaps it wasn't.

01-10-2008, 06:20 PM	#5 (permalink)
kprtop Newb Techie Join Date: Oct 2003 Posts: 13	Re: Printer install problems Tried a good cable and no dice. I go through the install process again and same as before. When the install program says to connect the printer, it detects the connection and says to wait but then cannot make the connection.

01-22-2008, 11:48 AM	#6 (permalink)
Trotter Tech-Forums Management Das BanHammer Join Date: Jan 2005 Location: The South Posts: 13,972	Re: Printer install problems Called the printers' tech support people. Yeah, yeah, I know that is admitting defeat, but sometimes you gotta do what ya gotta do. If the PC isn't connecting it could have to do with the drivers/software, and that is their realm. __________________ Avatar created by pokernod Tech-Forums Management -Das Banhammer- CoolerMaster WaveMaster (black) - Vantec Stealth 520W DFI LanParty UT nF4 SLI-D - AMD Athlon X2 4200+ - Zalman CNPS9500 2GB (2x1 GB) G.SKILL ZS - Seagate 80GB, 250GB SATA - Razer Lachesis ATI 3850 w/Accelero S1 - NEC 19" MultiSync 1970GX RegistryBooster, SpeedUpMyPC, SpyEraser, WinTasks - Uniblue Free Software Trials

01-22-2008, 12:43 PM	#7 (permalink)
superdave1984 Repeat Offender Join Date: Aug 2006 Location: Union City, TN Posts: 1,790	Re: Printer install problems Was the printer connected and powered on before the software install? If it's a USB printer, many times you have to install the software first then conect the cable. __________________

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