
Your first step should be to make sure you don't have any malware running in the background. Go through osiris' guide to make sure of it.
Bit Defender is not the best AV, but it is not the worst. I will sometimes use BD's online scan as a backup to verify if a computer is clean. I, however, am not an advocate of free AVs, as you get what you pay for. I would recommend trying Eset's Nod32 (or internet suite), TrendMicro's PCCillian, or Kapersky.