online companies

plumber4578 · 04-07-2007, 09:25 PM

I just thought I'd let everyone know that I purchased a mobo from Buy Computer Parts, PC Components, Laptop Computers, Digital Cameras and more! : ComputerHQ. The board was bad and had to RMA it. There RMA process was kinda confussing so I called them to make sure I understood it right before I sent it back to make sure it was accepted. Weeks went by and I didn't
see any changes on my RMA status nore a refund on my credit card. I emailed them and they called me with in 30 minutes. They said that they have been leaving messages for me (they didn't). They order a replacement for me and then saw that I wanted credit (RMA it for credit from day 1 and called to confirm that I was allegable for creit). Then he asked was was wrong with the board. He said they tried it and it "booted" up. I told him mobo's don't "boot", they power up. OS's "boot up". I asked him if he had a video card installed he said "no". I then informed him he should of got an error code for in not being installed and that both PCI-E slots don't work and it fried my 8800 GTX. I don't think I will ever deal with them again because I felt like they were BSing me. Just thought I'd let people know about them. We should have ratings for online stores. and sticky it.

Sora · 04-07-2007, 09:42 PM

I don't like online pre-building companies becuase they will all give you a few junk parts and then their service will suck...one of the only companies you can trust if Alienware but their PC's are so expensive..

plumber4578 · 04-08-2007, 10:51 AM

The only think that is nice about prebuild companies is that your warrenty and tech support are all with one company. Support usually sucks though.

plumber4578 · 04-08-2007, 10:52 AM

TigerDirect I have dealt with before and didn't care for. Everything they sell seems to have a mail in rebate. Even with waiting for six months till you get it, the price isn't the greatest.

Ethereal_Dragon · 04-08-2007, 11:36 AM

All I have to suggest is use Newegg.com for buying computer parts (if you are in the US).

encity5 · 04-08-2007, 12:08 PM

Quote:

Originally Posted by plumber4578

Just thought I'd let people know about them. We should have ratings for online stores. and sticky it.

Compare Prices and Read Customer Reviews at ResellerRatings.com

peterhuang913 · 04-08-2007, 12:22 PM

Quote:

Originally Posted by plumber4578

The only think that is nice about prebuild companies is that your warrenty and tech support are all with one company. Support usually sucks though.

dell support?

Phantom118 · 04-08-2007, 12:35 PM

Have to aggree with you there... I have spend long hours on the phone with dell tech support explaning problems... sometimes they are really hard to understand.

peterhuang913 · 04-08-2007, 12:42 PM

now theres tech forums to refer to

jpetroz4 · 05-16-2007, 10:33 PM

you mise well hand your computer over to a 6 year old with 4 crayons and a pipe cleaner and they could get your computer in better shape then dell tech support. dealt with them as a customer and as a 3rd party tech support agent myself and they are horrid to the point where i had to tell the customer on the linked call that we need to hang up on them and ill walk them through it even if it was out of my support boundrys, i mean honestly support boundries suck! so does dell tech support.

04-07-2007, 09:25 PM	#1 (permalink)
plumber4578 Super Techie Join Date: Oct 2005 Location: Hanover, PA Posts: 387	online companies I just thought I'd let everyone know that I purchased a mobo from Buy Computer Parts, PC Components, Laptop Computers, Digital Cameras and more! : ComputerHQ. The board was bad and had to RMA it. There RMA process was kinda confussing so I called them to make sure I understood it right before I sent it back to make sure it was accepted. Weeks went by and I didn't see any changes on my RMA status nore a refund on my credit card. I emailed them and they called me with in 30 minutes. They said that they have been leaving messages for me (they didn't). They order a replacement for me and then saw that I wanted credit (RMA it for credit from day 1 and called to confirm that I was allegable for creit). Then he asked was was wrong with the board. He said they tried it and it "booted" up. I told him mobo's don't "boot", they power up. OS's "boot up". I asked him if he had a video card installed he said "no". I then informed him he should of got an error code for in not being installed and that both PCI-E slots don't work and it fried my 8800 GTX. I don't think I will ever deal with them again because I felt like they were BSing me. Just thought I'd let people know about them. We should have ratings for online stores. and sticky it. __________________ My puter: MOBO - ASUS P5W DH DELUXE CPU - INTEL Core 2 Duo E6600 Conroe 2.4GHz VIDEO - EVGA 8800 GTX MEM - 4 GB (1BGX4) G.SKILL PC2 6400 PSU - CORSAIR 620WATT HD - 2 SAMSUNG 500GB 7200 RPM OS - Windows Vista 64Bit

04-07-2007, 09:42 PM	#2 (permalink)
Sora Renowned Budgeting Master Join Date: Nov 2006 Location: Uniontown, PA Posts: 4,122	Re: online companies I don't like online pre-building companies becuase they will all give you a few junk parts and then their service will suck...one of the only companies you can trust if Alienware but their PC's are so expensive.. __________________ E6300 w/ Arctic Freezer Pro 7 @ 3.6ghz 1.4Vcore Antec 900 Case EVGA 750i FTW Mobo 2x1GB of DDR2-533 D9GMH Team Xtreme 4-4-4-12 @ 1030mhz 2.2v Gigabyte 8800GT 720/1800/1050 (eventually will SLI when they go down in price) Hanns G 19" Wide 5MS LCD 1 250GB WD and 1 Seagate 7200.10 in RAID 0 Corsair 520HX 3DMark06 Score: 13900

04-08-2007, 10:51 AM	#3 (permalink)
plumber4578 Super Techie Join Date: Oct 2005 Location: Hanover, PA Posts: 387	Re: online companies The only think that is nice about prebuild companies is that your warrenty and tech support are all with one company. Support usually sucks though. __________________ My puter: MOBO - ASUS P5W DH DELUXE CPU - INTEL Core 2 Duo E6600 Conroe 2.4GHz VIDEO - EVGA 8800 GTX MEM - 4 GB (1BGX4) G.SKILL PC2 6400 PSU - CORSAIR 620WATT HD - 2 SAMSUNG 500GB 7200 RPM OS - Windows Vista 64Bit

04-08-2007, 10:52 AM	#4 (permalink)
plumber4578 Super Techie Join Date: Oct 2005 Location: Hanover, PA Posts: 387	Re: online companies TigerDirect I have dealt with before and didn't care for. Everything they sell seems to have a mail in rebate. Even with waiting for six months till you get it, the price isn't the greatest. __________________ My puter: MOBO - ASUS P5W DH DELUXE CPU - INTEL Core 2 Duo E6600 Conroe 2.4GHz VIDEO - EVGA 8800 GTX MEM - 4 GB (1BGX4) G.SKILL PC2 6400 PSU - CORSAIR 620WATT HD - 2 SAMSUNG 500GB 7200 RPM OS - Windows Vista 64Bit

04-08-2007, 11:36 AM	#5 (permalink)
Ethereal_Dragon EagleMod Join Date: Feb 2006 Location: Bolingbrook, IL - USA Posts: 3,414	Re: online companies All I have to suggest is use Newegg.com for buying computer parts (if you are in the US). __________________ Let me Google that for you Please do NOT IM, PM or email me with computer support questions. I WILL work with you on any forum related issues via PM -Thank you! Gaming Rig: - GIGABYTE GA-X38-DQ6, Intel E6750 @ 3.0 Ghz, TRUE (MX-2 & 2 Scythe SFF21D), Crucial Ballistix 4GB DDR 800, HIS Radeon X1950XT, CORSAIR CMPSU-520HX, 4x Seagate 7200.11 ST3500320AS 500 GB, ASUS DRW-2014L1T, Antec 900 The NAS Box: D-Link DNS-323 & 2x Seagate 7200.10 ST3500630AS 500GB - JBOD \| My Antec 900 Build Log \| Project Pink \| Operation Home Run \| \| General Forum Rules \| Networking FAQs & Tutorials \| Hardware Tutorials \|

04-08-2007, 12:35 PM	#8 (permalink)
Phantom118 Ultra Techie Join Date: May 2006 Location: AB, Canada Posts: 710	Re: online companies Have to aggree with you there... I have spend long hours on the phone with dell tech support explaning problems... sometimes they are really hard to understand. __________________

05-16-2007, 10:33 PM	#10 (permalink)
jpetroz4 Newb Techie Join Date: Mar 2007 Posts: 43	Re: online companies you mise well hand your computer over to a 6 year old with 4 crayons and a pipe cleaner and they could get your computer in better shape then dell tech support. dealt with them as a customer and as a 3rd party tech support agent myself and they are horrid to the point where i had to tell the customer on the linked call that we need to hang up on them and ill walk them through it even if it was out of my support boundrys, i mean honestly support boundries suck! so does dell tech support.

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