[jktwn]

I have a customer that cannot connect to the internet. The error message comes up as "Error 6019". I have googled this and only found something pertaining to webspeed Agent. What am I missing?

Any input is welcome. Thank you,

[macdude425]

Can you be a bit more specific? What internet browser is he using? How does he connect to the internet? What action exactly causes this crash?

[jktwn]

he uses dial up through internet explorer/Outlook express. The error occurs during the handshake of the modem.

sorry about the lack of details, hope this helps out.

[macdude425]

OK, could you give me some information about the system and the modem? There are a very few machines that I know of that do not support handshaking thru the serial port (they are all older machines).

[jktwn]

Thanks for the help, as it turns out the customer had a bad modem. apparently the error message read "Apple Remote Access, Modem not responding... error 6019" After trying both of the installed modems and getting the same msg. I recommended that he replace the modem. He was running an IMac with OS 9.2 and an internal modem. Other than that I don't know the rest of the specs.

Thanks Again for your time and effort.