Verizon Networking/DSL Problems

razorbubble · 11-16-2008, 12:24 PM

For the past two months, I have been having problems with Verizon DSL. I live in New York City, not sure if anyone else has the same problem.

I have a Westell Versalink 327W, I have a laptop that runs on Windows Vista Ultimate, and three other computers on Windows XP (I seriously believe that nothing on my computers are affecting my connections). I have installed the filters for my phones and even got new ones for them about a week ago.

So the here is the problem, there are time when my connection is on and off, and there are times where there is static on the line. I understand the static or any noise on the line can disrupt the DSL signal, however I got the noise cleared up about a week ago, and still the on/off DSL connection. However, I am able to keep a good DSL signal if I were to turn my phone on.

Here is a diagnostic log of my modem, not sure if that helps.

Code:

Date: November 16, 2008
Time: 12:4:32

All Entries

        CURRENT MODEM STATUS

        DSL Modem Status.......  Up

        PPP Session Status......  Up

        Connection Type.........  PPPoE

        Time set from.............  Local

        Time since last boot....  0 days, 0 hrs: 24 mins: 23 secs


EVENTS
**********************************************************************
Events are listed starting from the most recent.
**********************************************************************
SUN NOV 16 12:00:17 2008
      DNS: Unknown host: '161.179.22.69.in-addr.arpa'


SUN NOV 16 12:00:09 2008
      DNS: Unknown host: '42.14.81.130.in-addr.arpa'


SUN NOV 16 11:56:47 2008
      Setting System clock to Local time SUN NOV 16 11:56:47 2008



SUN NOV 16 11:56:47 2008
      PPP CONNECTED on VPI 0 VCI 35 


SUN NOV 16 11:56:47 2008
      Connecting session(1): My Connection due to dsl Restart


SUN NOV 16 11:56:32 2008
      PPP DISCONNECTED on VPI 0 VCI 35 : PPP commanded down


SUN NOV 16 11:56:32 2008
      Disconnecting session(1): My Connection due to dsl Restart


SUN NOV 16 11:56:23 2008
      US Atten:     31.5 DS Atten:     49.5


SUN NOV 16 11:56:23 2008
      US Margin:     29.0 DS Margin:      6.0


SUN NOV 16 11:56:23 2008
      US Tx Power:     11.1 DS Tx Power:     15.5


SUN NOV 16 11:56:23 2008
      US DSL Rate:  160 kbits/sec DS DSL Rate:  864 kbits/sec


SUN NOV 16 11:56:23 2008
      WanMgr reports DSL is UP


SUN NOV 16 11:56:07 2008
      WanMgr reports DSL is Down


SUN NOV 16 11:55:59 2008
      DNS: Unknown host: '213.17.81.130.in-addr.arpa'


SUN NOV 16 11:55:52 2008
      DNS: Unknown host: '15.17.81.130.in-addr.arpa'


SUN NOV 16 11:55:47 2008
      DNS: Unknown host: '178.20.81.130.in-addr.arpa'


SUN NOV 16 11:55:36 2008
      DNS: Unknown host: '1.153.32.10.in-addr.arpa'


SUN NOV 16 11:55:25 2008
      Setting System clock to Local time SUN NOV 16 11:55:24 2008



SUN NOV 16 11:55:25 2008
      PPP CONNECTED on VPI 0 VCI 35 


SUN NOV 16 11:55:24 2008
      Connecting session(1): My Connection due to dsl Restart


SUN NOV 16 11:55:14 2008
      US Atten:     31.5 DS Atten:     49.5


SUN NOV 16 11:55:14 2008
      US Margin:     29.0 DS Margin:     10.0


SUN NOV 16 11:55:14 2008
      US Tx Power:     11.0 DS Tx Power:     15.0


SUN NOV 16 11:55:14 2008
      US DSL Rate:  160 kbits/sec DS DSL Rate:  864 kbits/sec


SUN NOV 16 11:55:14 2008
      WanMgr reports DSL is UP


SUN NOV 16 11:54:50 2008
      WanMgr reports DSL is Down


SUN NOV 16 11:54:48 2008
      US Atten:     31.5 DS Atten:     49.5


SUN NOV 16 11:54:48 2008
      US Margin:     28.0 DS Margin:      9.0


SUN NOV 16 11:54:48 2008
      US Tx Power:     11.0 DS Tx Power:     15.7


SUN NOV 16 11:54:48 2008
      US DSL Rate:  160 kbits/sec DS DSL Rate:  864 kbits/sec


SUN NOV 16 11:54:48 2008
      WanMgr reports DSL is UP


SUN NOV 16 11:54:47 2008
      Setting System clock to Local time SUN NOV 16 11:54:45 2008



SUN NOV 16 11:54:47 2008
      Set time zone offset to -5:00.


SUN NOV 16 11:54:33 2008
      WanMgr reports DSL is Down


SUN NOV 16 11:53:09 2008
      US Atten:     31.5 DS Atten:     49.5


SUN NOV 16 11:53:09 2008
      US Margin:     30.0 DS Margin:      7.0


SUN NOV 16 11:53:09 2008
      US Tx Power:     10.6 DS Tx Power:     15.2


SUN NOV 16 11:53:09 2008
      US DSL Rate:  160 kbits/sec DS DSL Rate:  864 kbits/sec


SUN NOV 16 11:53:09 2008
      WanMgr reports DSL is UP


SUN NOV 16 11:51:43 2008
      WanMgr reports DSL is Down


SUN NOV 16 11:51:39 2008
      PPP CONNECTION ERROR on VPI 0 VCI 35 : Could not establish Link


SUN NOV 16 11:51:38 2008
      PPP DISCONNECTED on VPI 0 VCI 35 : PPP link layer failure 


SUN NOV 16 11:51:35 2008
      LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=18)


SUN NOV 16 11:51:34 2008
      LAN PC unable to communicate with DNS Server.(error = 'connection refused', count=15)


SUN NOV 16 11:51:32 2008
      LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=12)


SUN NOV 16 11:51:22 2008
      LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=9)


SUN NOV 16 11:51:16 2008
      LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=6)


SUN NOV 16 11:51:15 2008
      LAN PC unable to communicate with DNS Server.(error = 'connection timed out', count=3)


SUN NOV 16 11:49:34 2008
      WanMgr reports DSL is Down


SUN NOV 16 11:43:25 2008
      DNS: Unknown host: 'wpad.westell.com'


SUN NOV 16 11:43:24 2008
      DNS: Unknown host: 'wpad.myhome.westell.com'


SUN NOV 16 11:42:49 2008
      DNS: Unknown host: 'LI.myhome.westell.com'


SUN NOV 16 11:42:47 2008
      DNS: Unknown host: 'LI.myhome.westell.com'


SUN NOV 16 11:42:44 2008
      DNS: Unknown host: 'LI.myhome.westell.com'


SUN NOV 16 11:42:42 2008
      DNS: Unknown host: 'LI.myhome.westell.com'


SUN NOV 16 11:41:53 2008
      DNS: Unknown host: 'LI.myhome.westell.com'


SUN NOV 16 11:41:50 2008
      DNS: Unknown host: 'LI.myhome.westell.com'


SUN NOV 16 11:41:49 2008
      DNS: Unknown host: 'LI.myhome.westell.com'


SUN NOV 16 11:41:48 2008
      DNS: Unknown host: 'LI.myhome.westell.com'


SUN NOV 16 11:41:46 2008
      DNS: Unknown host: 'isatap.myhome.westell.com'


SUN NOV 16 11:41:46 2008
      DNS: Unknown host: 'LI.myhome.westell.com'


SUN NOV 16 11:41:44 2008
      DNS: Unknown host: 'wpad.westell.com'


SUN NOV 16 11:41:44 2008
      DNS: Unknown host: 'wpad.myhome.westell.com'


SUN NOV 16 11:41:44 2008
      DNS: Unknown host: 'LI.myhome.westell.com'


SUN NOV 16 11:41:44 2008
      DNS: Unknown host: '_ldap._tcp.dc._msdcs.myhome.westell.com'


SUN NOV 16 11:41:43 2008
      DNS: Unknown host: 'LI.myhome.westell.com'


SUN NOV 16 11:41:43 2008
      Setting System clock to Network time SUN NOV 16 16:41:41 2008



SUN NOV 16 11:41:43 2008
      PPP CONNECTED on VPI 0 VCI 35 


SUN NOV 16 11:41:43 2008
      Connecting session(0): Auto Registration due to AlwaysOn


SUN NOV 16 11:41:34 2008
      US Atten:     31.5 DS Atten:     45.5


SUN NOV 16 11:41:34 2008
      US Margin:     30.0 DS Margin:     21.0


SUN NOV 16 11:41:34 2008
      US Tx Power:     10.6 DS Tx Power:     16.0


SUN NOV 16 11:41:34 2008
      US DSL Rate:  160 kbits/sec DS DSL Rate:  864 kbits/sec


SUN NOV 16 11:41:34 2008
      WanMgr reports DSL is UP


SUN NOV 16 11:41:21 2008
      Model Number: A90-327W15-06


SUN NOV 16 11:41:21 2008
      Software Version: VER:03.00.63a


SUN NOV 16 11:41:21 2008
      Product: WireSpeed Data Gateway  Model: 4 Port Gateway



end of diagnostic log file

95BlackGA · 11-16-2008, 12:50 PM

Are all phone lines connected to a filter? I had a problem with my DSL, and had all filters on lines with only the phones/modem on them, meaning I had 3 phone jacks empty. I placed filters on all those jacks, and everything cleared up. I have no idea why that is, because the jacks should have only had to be on the used jacks. Could also be a problem with the phone line itself, how old is the building you are in?

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