NETGEAR DG614 or a D-Link DI-704P

Keyboard Cowboy · 02-08-2005, 07:06 PM

I am looking at hooking up to Optus Cable at the end of the month. With that being said, I am going to need to replace my current NETGEAR DG814 DLSMODEM/ROUTER/SWITCH with a ROUTER.
I am not interested in Wireless as my house is all ready cabled.

So I am tossing up between a NETGEAR DG614 or a D-Link DI-704P.
Over all they have similar features. The D-Link does come with a printer server (which is not going to get used).

Over all, I am looking at the following 2 factors :-

1. PRODUCT REALABILITY

2. HOW EASY IS THE MANUFACTURER TO DEAL WITH IF SOME THING GOES WRONG.
- Telephone Tech Support
- Turn Around On RMAs.

Please note that I live in Australia

mikesgroovin · 02-08-2005, 07:50 PM

Netgear of course.....

Check out this article. PC Mag started with a great review....and the article is nothing but true! Very good "out of the box" for beginners.
But.....check out the three member reviews below the article!!!

Clearly, you will find both + and - on both products. But, in my professional opinion, stay away from D-Link products.

I've never called them, but I do hear from clients that Netgear's support is not too great. D-Link definatly tops that category.....but as for a reliable product, D-Link falls below my expectation.

Keyboard Cowboy · 02-08-2005, 11:19 PM

Yeah... Been doing a bit of research on both products. I think I will keep my current faith with Netgear.

Okay, there RMA is next business day, but it's at least I can talk to some one 24/7.
Although you can push that if you are nice to them. Like I a managed to get my existing DG814 replace right no new years eve as I clearly told to tech support that it would put me about 5 days behind if I wait for the replacement (EXTRA LONG PUBLIC HOLIDAY LONG WEEK END)

I think I would rather have a better product with lesser after sale support.

Tell you this, there is no way I am using NETCOMM with there 10 working day turn around time on RMAs. It clearly state this on the RMA form.

Mr Dave · 02-11-2005, 07:42 AM

I been using the DI-704UP router for a year now. I choose this one for the USB print sever at the time. It has been very reliable and was easy to set up. The one time I did call for technical help was when I needed to control access to the internet for my kids. The help desk in my opion was excellent. A simple conversation and within 5 minutes I was on my way. This does not mean this would be the case with everyone.

Simon · 02-11-2005, 08:02 AM

our D-link has been trouble free 4 12ish months

Keyboard Cowboy · 02-22-2005, 11:40 PM

In the end, I am going for the Netgear DG614.

i just go the puppy today.
Now if only my current ISP not axe my internet account for another 2 days.
(I owe TPG Internet Money for my last quarterly installment of internet)

imDAtek · 02-23-2005, 12:02 PM

good choice, you'll be pleased in the long run I'm sure

CntdwnToExtn · 02-23-2005, 08:59 PM

heck they are both good....it's like ati vs nvidia with those guys pretty much.
i've never had a problem in a year and a half with my d-link and i know people with netgear, linksys whithout any problems either...the technology is good.
so just go what your a "fan boy" with.

Sui · 02-24-2005, 05:31 AM

I have a netgear wgr614. It has a minor bug, it occationally turns all secure pages into complete gibberish, even its own html based interface. Other then that its been good.

and question 1. decent

question 2. When have you called support and talked to a competant employee?

Keyboard Cowboy · 02-24-2005, 08:05 AM

Quote:

Originally posted by Sui
question 2. When have you called support and talked to a competant employee?

Out all the times that I have needed to contact netgear (some thing I do a lot with work), there has only been one time where I have spoke with some one inncopetant.

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