[bonehelm]

hi guys...my internet keeps disconnecting every now and then...when im surfing the web...it suddenly stops working and after i while i open firefox again the page loads properly again.

I cleared all the spyware and virus using ad-ware SE personal version...and its still like that

sometimes my modem loses the DSL signal...and then after restarting the modem it works again

i checked all the wires...they are not loose...i never touched the router or modem..it just disconnects and connects back on

any help would be greatly appreciated, thanks

[ssjheero_yuy99]

sounds like an isp problem to me.

[kfc469]

Originally posted by ssjheero_yuy99
sounds like an isp problem to me.

yeah i had this problem. called my isp, they came out and replaced my modem for free and now it works fine.

[Ethereal_Dragon]

As already mentioned, the best thing would be to contact the ISP and have them run remote testing on the line to see if there is any trouble. If you have a phone connected to this line, do you get any bad static, or dropped calls, anything like that?

[rzhaider]

Hey bonehelm, I was just having this same exact problem last week. Every 5 minutes the DSL light on the modem would go off and you'd be disconnected for a few seconds and reconnected after.

I found that there was something wrong with the wall jack I had my DSL cable plugged into. Try switching to another jack somewhere in your house and try it there...it fixed my problems.

And also do you have a filter on all your phones at home?? Cuz that could be an issue also.