Can't print to a network printer

Scott F · 12-26-2003, 06:59 PM

I just bought a Dell laptop (Windows XP) and connected to to my home (ethernet) network. I can get to the internet, and my other computers (Macs) see the laptop, but the laptop will not print to any of the 3 laser printers. It prints fine to a USB connected ink jet, but even if I plug the printer directly into the ethernet port I get a printing error message. I have done everything that the setup wizards suggest, installed new drivers, re configured the ports etc. but nothing works. I'm also running Virtual PC with Windows XP on a Mac G4 that also will not print to the networked printers. The same Mac prints to the printers just fine with the Mac OS. Can anybody help?

shemcomputers · 12-27-2003, 02:49 PM

What is the error message you receive when trying to print? Is the printer shared? Or do you have a print server configured that manage the network printers?

Scott F · 12-27-2003, 06:14 PM

The error message says the document failed to print. I'm not using a server, I have a router & hub that all the computers & printers use. I've tried plugging the ethernet cable directly from the laptop into the printer with no luck. I did find some info on the Microsoft web site, but I have no idea what they are talking about. One suggestion was to type in the IP address of the printer but I don't know how to find it.

mrdinkel · 12-28-2003, 07:17 PM

What type of printer is it? If its an HP, there IS a way to look on the printer for its IP address.

12-26-2003, 06:59 PM	#1 (permalink)
Scott F Newb Techie Join Date: Dec 2003 Posts: 2	Can't print to a network printer I just bought a Dell laptop (Windows XP) and connected to to my home (ethernet) network. I can get to the internet, and my other computers (Macs) see the laptop, but the laptop will not print to any of the 3 laser printers. It prints fine to a USB connected ink jet, but even if I plug the printer directly into the ethernet port I get a printing error message. I have done everything that the setup wizards suggest, installed new drivers, re configured the ports etc. but nothing works. I'm also running Virtual PC with Windows XP on a Mac G4 that also will not print to the networked printers. The same Mac prints to the printers just fine with the Mac OS. Can anybody help?

12-27-2003, 06:14 PM	#3 (permalink)
Scott F Newb Techie Join Date: Dec 2003 Posts: 2	Printer Problems The error message says the document failed to print. I'm not using a server, I have a router & hub that all the computers & printers use. I've tried plugging the ethernet cable directly from the laptop into the printer with no luck. I did find some info on the Microsoft web site, but I have no idea what they are talking about. One suggestion was to type in the IP address of the printer but I don't know how to find it.

12-28-2003, 07:17 PM	#4 (permalink)
mrdinkel Ultra Techie Join Date: Jan 2003 Posts: 584	What type of printer is it? If its an HP, there IS a way to look on the printer for its IP address. __________________ A+ Core Hardware, Software Certified (May 13 2005) the new beast... AMD Athlon XP 3200+ Barton running at 2.16 Ghz. GeForce MX 4000 (mainly takes the load off the main system) Creative Labs Audigy 24-bit sound. Some Case from tigerdirect 512 MB Ultra DDR RAM. 80GB Seagate HDD LiteOn CD-RW / DVD ROM drive. currently looking at a litescribe drive at staples, due to its ability to label the CD shortly after being burned.

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12-27-2003, 02:49 PM	#2 (permalink)
shemcomputers Newb Techie Join Date: Nov 2003 Posts: 6	What is the error message you receive when trying to print? Is the printer shared? Or do you have a print server configured that manage the network printers?