Computers |
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| | #4 (permalink) |
| Wizard Techie Join Date: Aug 2005
Posts: 4,171
| Open up a command prompt and type ipconfig /all and verify that you got an IP address, subnet mask, default gateway and DNS. Take note of this information. If you don't recieve any IP address from the router or your IP address is not what you expected and it gave you 169.254.X.X, please note that DHCP on the router must be enable to be able to recieve an IP automatically, you can try opening up command prompt and typing ipconfig /release and ipconfig /renew If you still can't recieve an IP, please download winsockxp, but backup your registry first before using it. http://www.snapfiles.com/get/winsockxpfix.html Now perform the following steps below. 1) ping the loopback address 127.0.0.1 Do you get a reply? If yes move on to step 2 if not don't proceed yet. 2) ping your IP address Do you get a reply? If yes move on to step 3 if not don't proceed yet. 3) ping the default gateway Do you get a reply? If yes move on to step 4 if not don't proceed yet. 4) ping the DNS IP Do you get a reply? If yes move on to step 5 if not don't proceed yet. 5) ping 64.233.161.147 Do you get a reply? If yes move on to step 6 if not don't proceed yet. 6) ping www.google.com Do you get a reply? If yes move on to step 7 if not don't proceed yet. 7) open up a web browser and go to www.google.com Does it work? If yes you have Internet, if not you have a firewall issue or wrong configuration in the web browser. Tell me which step you are stuck at. |
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