[ma]

Hi, I am a "lucky" owner of a Gateway MX 3215 laptop computer, and I have a problem with sound. If I play a sound file or watch a video, I can see the time running, but no sound. I am USING UBUNTU - The sound icon seems to be muted and I cannot change it. clicking, double clicking, nothing
HEEELP


thanks

[The General]

How are we supposed to be able to help you if we don't know what kind of sound card you have?

Do lspci and paste the output here.

[ma]

Thank you: here is the message my computer tells me when I try to open volume control"

NO VOLUME CONTRO GSTREAMER PLUGINS AND/OR DEVICES FOUND

and here is the output of lspci:

0000:00:00.0 Host bridge: Intel Corporation 440BX/ZX/DX - 82443BX/ZX/DX Host bridge (rev 01)
0000:00:01.0 PCI bridge: Intel Corporation 440BX/ZX/DX - 82443BX/ZX/DX AGP bridge (rev 01)
0000:00:07.0 ISA bridge: Intel Corporation 82371AB/EB/MB PIIX4 ISA (rev 08)
0000:00:07.1 IDE interface: Intel Corporation 82371AB/EB/MB PIIX4 IDE (rev 01)
0000:00:07.3 Bridge: Intel Corporation 82371AB/EB/MB PIIX4 ACPI (rev 08)
0000:00:0f.0 VGA compatible controller: VMware Inc [VMware SVGA II] PCI Display Adapter
0000:00:10.0 SCSI storage controller: LSI Logic / Symbios Logic 53c1030 PCI-X Fusion-MPT Dual Ultra320 SCSI (rev 01)
0000:00:11.0 Ethernet controller: Advanced Micro Devices [AMD] 79c970 [PCnet32 LANCE] (rev 10)

[The General]

Oh, it's in VMware. You need to install VMware tools, do that from the menu in VMware.

[ma]

Could you tell me how did you figure it out from the output?

thanks,

Marcel

P.S. I have the same problem with Debian I have Debian and Ubuntu installed.

[macdude425]

0000:00:0f.0 VGA compatible controller: VMware Inc [VMware SVGA II] PCI Display Adapter

That pretty much gives it away right there. Install VMware tools and if it still doesn't work, post back.

[ma]

I got a bit stuck installing vmware tools:

HERE IS THE OUTPUT : I DO NOT KNOW WHERE AND WHAT THE C HEADER IS>

None of the pre-built vmhgfs modules for VMware Tools is suitable for your
running kernel. Do you want this program to try to build the vmhgfs module for
your system (you need to have a C compiler installed on your system)? [yes]

Using compiler "/usr/bin/gcc". Use environment variable CC to override.

What is the location of the directory of C header files that match your running
kernel? [/usr/src/linux/include]

The path "/usr/src/linux/include" is not an existing directory.

THEN
I TRIED /usr/src and this is the output

The directory of kernel headers (version 2.6.11) does not match your running
kernel (version 2.6.15-27-386). Even if the module were to compile
successfully, it would not load into the running kernel.