Computers| Computers |
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10-08-2008, 11:50 PM
| #1 (permalink) |
| Newb Techie Join Date: Oct 2008
Posts: 11
|  Inbound Technical Support for DSL Customers What subjects should you study to pass a pre-test before starting training for this job. I have been studying basic networking (LAN, WAN), I have been connecting DSL for years in my own home.....Are there any serious things one thinks one should know in and out? |
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10-09-2008, 03:03 PM
| #2 (permalink) |
| Repeat Offender  Join Date: Aug 2006 Location: Union City, TN
Posts: 1,847
| Re: Inbound Technical Support for DSL Customers Since you will be working for a company they will probably have their own "script" of answers. But a good knowledge of networking and protocols along with some basic knowledge of different OS and hardware should get you going. If you can pass the A+ and Net+ you are set.
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