Need help with Napster.. anyone?

[russoxp]

Hey,
I downloaded the new Napster, and I got my hopes all up but when I ran it for the first time I get the error message: "We had trouble configuring your Windows Media Player. Please contact Customer Support." But I did and they haven't responded - it's been 2 days now. Does anyone have any idea what could be wrong??


Here's the rundown:

I already updated to WME Version 10, did nothing.

I don't have a firewall and the default one or whatever is turned off.

My internet security setting is at Medium and it won't even let me temporarily lower it, so IDK.


Any suggestions?

Thanks a lot,
russoxp

[imported_Echo_]

donmt use napster, as soon as you stop subscribing you lose all of your music becasue your renting it

[GameGURU]

^ Wrong, you can get pre-paid orders and keep the music.

As for the problem...I have never seen it before. It is most likley your firewall or something of the sort.

[EricB]

Originally posted by Echo_
donmt use napster, as soon as you stop subscribing you lose all of your music becasue your renting it

this is what you have to do to get it back. I got this after cussing out napster support.

Thanks for contacting Napster Support.

To restore tracks to your computer or synchronize your collection with another computer, follow the steps outlined below:



1. Open Napster

2. Click My Account from the main interface

3. Select Sync/Restore

4. Click Continue to retrieve a list of tracks available for sync/restore

5. Make your selections by clicking the checkmark boxes of the desired tracks, or click Select All to include all tracks listed.

6. Click the Sync/Restore button to being the sync/restore process

7. Switch to your library and click Download Status to view the progress of the sync/restore.

Any future profanity will NOT be tolerated.

When responding on this issue, please reply with email history or copy the entire body of this email and paste it into your reply to ensure that all information is retained. Not providing the email history could delay our response time.

Thanks for using Napster!
Jason S.
The Napster team