[Crysalis]

You can try going into the diagnostic mode. Turn the iPod off completely and disconnect it. Hold the menu and center button down to reset. Quickly, while the apple logo is on the screen, hold the BACK/REVERSE button and the center button. This will get you to diagnostic mode and can run some tests. If i remember right, you can connect it and your computer will still see it.

[NewCents05]

booyah got it in diagnostic mode now what should i do to completely reformat everything i dont wanna screw up lol

[Crysalis]

first see if there is a hard drive test. If so, run it and see what comes. Also, battery test.

You can also try plugging it in and seeing if your computer sees it as a hard drive. If so, format!

[NewCents05]

there is a hard drive test but when i clicked it i just sat there saying hard drive test maybe hard drive scan is what i want btw this is an hp ipod the tarts are the apple store wouldnt take it in to fix but i guess i see why now their diagnostic is completely different

nvm hard drive scan did the same as the test

click on a iram scan or something and it says testing

[Crysalis]

then let it test...

or just try connecting it.

[NewCents05]

yeah i thought it was frozen but right now it says hdd test at the top and nothing else so im gonna go to bed and if its not done by tomorrow morning then im resetting and trying more **** lol

[EricB]

actually you guys solution is in reverse. you are in disc mode. you want to get it out of disc mode

I had this problem a few weeks ago. I forget how I fix it. but I think that I change the mode with itunes in it's preferences section (which I don't have installed right now)

[NewCents05]

right but even out of disc mode when i plug it into the comp is says do not disconnect then immediately shuts off and resets itself and goes to the exclamation folder icon. i went into diagnostic mode and click on HDD R/W which then says hard drive test where it reads and writes the hard drive but how long should that take?? i did it before i went to bed and i woke up the next morning and it still said harddrive test so i think the hard drive is faulty theres nothing else i can think of thatll fix it.

i have no use of a computer btw so dont give me solutions to reformat using the comp because it wont connect to the comp long enough to do anything. and im sure nothing is wrong with the connector cause my comp makes the connecting noise then 5sec makes the usb disconnecting beep when the ipod resets itself.

[The General]

Take it to the Apple store, ask a "Mac Genius."

Also, you've killed the "ipodhelper.exe" or "ituneshelper.exe" processes and tried plugging it in, right?

[Crysalis]

yea... that would be your last best bet. If they won't help you, assume its the hard drive. You can also try posting on www.ilounge.com