[kkttt87]

Hey, guys... I know this is a common problem and I've turned the web upside-down looking for a solution. This PC has been without sound since I bought it new for my parents. It's an HP a6000y Pavilion, OS Windows XP Pro, Intel 945GC chipset. The Realtek sound is integrated. The problem (as shown in the caps below) is that there is no audio device, hence no sound. The reason there is no sound (I assume) is because the machine was shipped with Vista (XP was no longer available) and so when it arrived, without even booting once to Vista, I promptly overwrote it with XP Pro. Was hearing too many complaints and had too much hardware that would have been rendered useless (incompatible) to mess with Vista. (Obviously backing up drivers would not have done any good here because the Vista drivers would not have worked with XP.) All of the other drivers installed just fine off of either the XP disc or from Windows Update once I was able to get online. (The Ethernet Controller did give me a little trouble, but that's another thread. )

Cap #01
Cap #02

Here's what I've already tried: Uninstalled/reinstalled/updated/rolled back the chipset and Intel/Realtek audio drivers 20 times over. They're the correct drivers. I triple-checked with PC Wizard and Belarc Advisor to get the manufacturer details and model numbers for everything on that motherboard. I've enabled/disabled the board audio to see if that was interfering, nada. I've deleted all audio devices/codecs of any kind from Device Manager and let Windows then rediscover/reinstall what it could on reboot. The computer appears to see the Realtek HD now, but, as you can see in cap #01, all these other little things seem to have cropped up with some driver package or another and they're apparently in conflict with something else. I've removed them all, along with anything that may be in conflict and every time I reboot they all pop up back up with their little yellow signs.

I'm loathe to wipe the HDD and just reinstall XP for a fresh start and have hesitated mainly because I don't think that will solve the problem. If I could remove the sound device from the PC and the put it back in and reboot, I would, but... again, it's integrated. Any suggestions? Thanks heaps for any help you guys can offer. I'm stumped on this one.

[EricB]

go to the manufacture website to get the chipset driver. then install it. then install the realtek. you need the ms architecture thing to install the hd audio driver right

[kkttt87]

go to the manufacture website to get the chipset driver. then install it. then install the realtek. you need the ms architecture thing to install the hd audio driver right

Uninstalled/reinstalled/updated/rolled back the chipset and Intel/Realtek audio drivers 20 times over.

Did that. I can uninstall and reinstall again, but I don't know how to uninstall the chipset drivers. I've tried uninstalling the Realtek drivers, but they won't go away now. What's this MS Architecture thing you mentioned?

[EricB]

you uninstall the chipset in device manager. go to driverpacks.net and download the chipset and audio drivers. extract them. burn them to disc. install them via device manager

[Mak213]

Driver Cleaner Professional download from Guru3D.com

Might need to install and run that as well. It might help clear some of the extra clutter from installing the drivers so many times.

[Oreo]

Someone make a sticky on things like this.

This should be Audio and Multimedia, not a troubleshooting forum.

[kkttt87]

Coming back to this after several months. I'd been attempting (without any luck) to resolve this issue since May of 2007. Finally came to the conclusion that whatever was supposed to make the integrated sound whatever work was lost for all time with the eradication and replacement of Vista with XP. I decided to just go grab a simple sound card from Best Buy and plug that in, problem solved.

Yes... go ahead and laugh. One of these days I'll learn that it's never that simple. I got a Dynex DX-SC51 (5.1) and plugged that in, installed the drivers from the disc, etc. I reboot and still the same old "No Audio Device". I am incredulous at this point and don't know what else to do except completely wipe and reinstall Windows XP. I do so and let Windows install the drivers for the Dynex card through Windows update. I get through all the rigmarole that normally accompanies an OS reinstallation, throw in the Realtek AC'97 and VOILA! Computer sees the sound card! After over a year with no sound on that machine, it was a joyous moment. However, it was not to last... I realized the speaker plug was in the wrong slot and moved it to the correct one. This caused the system to completely freeze up, requiring a cold boot. Upon Windows coming back up, there was no trace of the sound card. No drivers, nothing in the device manager, nada.

"No Audio Device" has returned to mock me. I tried unplugging, replugging the card. The drivers will no longer install, the disc complains that the OS is incorrect. Windows Update offers no help this time. The card is nowhere to be seen in the device manager, even when revealing hidden devices. Needless to say, having come so close to beating this issue only to have victory snatched away is prompting suicidal thoughts. I'm truly running out of options here.

Any suggestions, guys??

[EricB]

I reinstall windows on 2 of those pc's since you last posted. on one I looked up another hp model number (I googled something and it told me to do that)and it gave me that driver. the other time I load the driver through my hand made driver pack audio driver cd. I gave you that advice before but you didn't follow through

[kkttt87]

Sure I did! I've installed the Realtek HD Audio Drivers for XP numerous times with no results (DriverPacks appears to only have the Vista version). However, they had no effect on the "No Audio Device" issue. I don't know how to install drivers through Device Manager for a device that the computer cannot detect, though, you'll have to help me on that one. The PC sees neither the Dynex sound card nor the integrated sound at this point, so neither show up in Device Manager.

[EricB]

click on the exclamation point. hit update driver. then when it ask for the cd, put in the cd that you have burned after you extracted the audio drivers file with 7zip and put them in a audio driver folder.

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