[cnico88]

I had firmware version 1.30.03 on my Zen Touch and I decided to upload it to the latest: 2.11.01 After I backed -up my music, I closed all the programs, I quit everything and I started the process. I waited around 10-15 minutes when I realized that the installation froze. I turned the player on and off but the computer screen didn't change. Now when I turn on the player it will boot up in recovery mode and when I click reboot it will say firmware problem. Now it says that I can reload the firmware if I try the installation again but the problem is that the firmware got corrupted and the computer no longer recognizes my device. I really appreciate your help. I can't return this item since I bought it more than a year ago and I don't have a protection plan. I just need your help in fixing this if it's possible.

[an51r]

just delete the program on ur computer and reinstall it.

[cnico88]

Ok, I got my firmware updated now but the computer will no longer recognize the player.