hello...im in my computer class cop 1000 and i need lots of help....heres' the questions...
Design a report for a help desk, from a file of call details. Each record in the file contains the agent identifier (a number), the amount of time the caller was on hold (in minutes), and the total time the caller was assisted by an agent. The call center manager would like to know which agent has had a caller on hold the longest.
Design the flowchart for a program that reads weather station data from a file. Each record in the file contains the station identifier (4 characters), a current temperature reading, and the average temperature. Your program will create a report that will list the station identifier, current temperature, and the degree of “normalcy” of the current reading. A reading is normal if it is within 10% of the average temperature. A reading that is 20% above or below is slightly above or below, and a temperature reading 30% above or below is abnormally high or low.
if anyone can help me i would greatly appriciate it....
Help Please 
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