YOU MUST BE JOKING. ITS FREE BECAUSE IT COMES AS A PACKAGE, WITH THE PHONE. I KNOW OTHER PEOPLE THAT USE TALKTALK BROADBAND & NEVER HAVE ANY TROUBLE. I THOUGHT THIS SITE WAS BY PEOPLE WHO UNDERSTOOD COMPUTER PROBLEMS, SURLY THERE MUST BE AN EXPERT SOMEWHERE ON THIS SITE, THAT CAN DIAGNOSE THIS PROBLEM & NOT MAKE SILLY SUGESTIONS.