As I said in the initial post the friends son tried to install dsl service. They have since cancelled the dsl service and want to just keep dial up. That is why I am not focusing on keeping the dsl.
After posting I went back to the friends house and ran a full virus scan on the system and removed a bunch of spyware. No virus's were found but a lot of spyware was located and removed and still you can not browse on the internet.