ok that fixed that problem, now i have another one (with a different printer) when the user prints to a HP LaserJet 2200 Series PCL 5e, it prints some letters on top of each other, at first i thought maybe her printer had a problem (because if it did, we would just replace it), so to verify that the printer was the problem, I changed the TCP/IP port on the printer (printer 099) to the TCP/IP port of another 2200 printer (printer 123), and had her print the document, which printed with the same result
SO, I had her print to another type of printer (an HP LJ 5000 Series) and she DIDNT have the problem, do you think it could be drivers? the only reason i dont think it would be is that on an entire document there are only about 6 mistakes
ill post a pic as soon as i can scan the document