apok, youre a genius, i didnt even think of that, ill just copy arial or times (whichever one she likes) and rename it to wingdings, BTW it is a HP Laserjet 5000 Series PCL 5E, B&W, the firware is what came on the Printer, as we dont upgrade printer firware (it is printer # 66 out of about 200, and there are only 4 of us consultants that work here)
Inaris in answer to your question, it is the MSOffice group policy that applies the fonts, and we cant edit it, because it is in the software build for MSOffice 2k
thanks for the help!