That means the drivers arent isntalled for those devices. The wireless card will not be PnP. Put the CD in, but dont run the installer (I had the installer crash on a client as well). Right click on one of those ethernet controllers in the device manager and click re-install driver. There is an option that says advanced rather than detect the driver for you. From there you must "speicify location" then browse to the cd. You will see a drivers folder on the CD somwhere then browse to the XP folder until you see the .INI file. Select it and it should install the driver for you. If it doesnt work try it on the 2nd Ethernet adapter that is being detected in "Other Devices". Seems like your laptop may have an onboard NIC, which also has no driver installed for it.