Do what it says in this thread:
psu limits and then post the HiJack Log you end up with in this forum (I'm moving this thread to the HiJack Log (Analyze) forum) to help make it easier.
IF you can't connect online with her computer, download these files to a cd or floppy and copy them over to her computer.
Dave or Intercodes will get to you as fast as possible. Liz