No they won't they only cover hardware an don't cover OS back grading or like users formatting a system I used to deal with the tech guys on a regular basis when i worked for DSGi i still have to fix a mess of there's quite often including writing a official letter saying a PC was DOA.
Tech Guys = Uneducated people who have little knowledge of technical computing an a OS reinstall is the ultimate fix all even for a dieing hard drive.