Yea, we are a bit more advanced than that bud. We work at a cable ISP, and recently heard about this command. You must understand that just the ability to ping localhost does not immediatly mean a functional NIC. Nor does having the drivers installed properly.
Sometimes there are grey areas where packet loss, high ping times, or intermittent connection loss are concerned that require a bit more detailed information to troubleshoot effectively. We are hoping that "tracerpt" may be able to help us with that.
Regardless, I have posted to the Microsoft newsgroups and will post here if I get any reply.
Thanks for tryin Shroud, but believe me, we arent beginners.