In the hopes of making repairs faster and more efficient, Microsoft have set up an online option for customers in the United States. Here's what was posted on the Microsoft owned GamerScoreBlog:
For those of you who require sending your Xbox or Xbox 360 in for repairs, we now have another option to speed things along. Xbox.com has an online option for customers in the US, now available at
service.xbox.com.
This new service lets you register your Xbox or Xbox 360 console, setup a repair, and track the status of the repair, all online. This new site lets you create In-Warranty or Out-of-warranty repairs, and even gives you a $5 discount for Out-of-Warranty repairs.
We hope you don't need to use it, but if you do, we hope it speeds things along.
News Source:
Planet Xbox 360