well, sorry about not clarifying the actuall problem. well, i tried the vista advisor and it said it would work. but when i install it, it wont let it activate and i dont get the geniune logo, and there appears a big dell logo. it just lets me get a trial version. and yes, i bought a retail version of it from best buy. so please could u guys help. i'll provide more info if this is not clear, or if i find out something new.