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Search Tech-Forums - link takes you to our Forum's search page. Note: The following is only a text archive! To view the actual forum discussion, please visit our website at http://www.tech-forums.net Pages:1 2 3 4 What is your worst Helpdesk/Tech Support Experience(Click here to view the original thread with full colors/images)Posted by: HoLoCroN I recently had the worst helpdesk/tech support experience ever... A friend of mine bought an Area 51 laptop from Alienware. (P4 3.2, 1GB DDR RAM, 60 GB 7200 RPM HDD, ATI 9600 - 128 MB, 16.5 Display, integrated 56k modem, integrated 1Gbps NIC) Alienware are pretty costly, but they come hooked up. (When they work) Costs about $3500.00 ...that aint NO JOKE.... Anyway, He came over to the house to play some Battlefield 1942 (Desert Combat Rocks!!) but he couldnt connect to my network. It wasnt anything on my end, I have 3 other computers running without a problem, including my laptop. I had to stop fragging people to help him out. I ran a few tests and sure enough...the integrated NIC didnt work... HA HA He was ****ed! He was upset for having a $3500 piece of junk. He got the warranty on it so I told him to call the tech support to get an RMA, I don't know why but we had the most ignorant tech I have ever talked to. I was 3 steps ahead of him. Everything he suggested I did he even had the balls to say that "this is not a game" and that he "didnt believe I rebooted the PC" . I was in shock! After 3 1/2 hours my buddy gave me the phone and I had to set things in place. It was horrible, I had to ask for a supervisor and let him have it. After another half hour with the superviser.. they came to the same conclusion I did.. the NIC was not working... (DUH!) It was the worst helpdesk experience I have ever had. Anyway, they agreed to the RMA and now my friend is waiting for his brand new $3500 laptop..... ================================= What weird/bad helpdesk experiences have you guys had?? Its always good for a laugh! Posted by: ADZ I had this guy call from a hotel in texas. He heard there was a special deal on the internet so he calls up and says he cannot connect to the internet. So I ask him if he has the network cable plugged in to which he replies...errr...........no..... So i asked him to plug it in. He said...errr....where? I told him the network card (its a little bigger than a phone jack) He said he didnt have that. so i said "Sir, do you even havea computer?" he said, no.... I sighed and hung up the phone. Posted by: ADZ Then there was another guy who called cuz his streaming porno movies froze. once again followed buy a sigh and a hangup. Posted by: HoLoCroN Ha.. Porn froze...... He even had the audacity to call and ask why? Too Funny Posted by: mousepad Bellsouth... That's all I have to say. Posted by: yashar [QUOTE]Bellsouth... That's all I have to say.[/QUOTE] OMG i hear ya Posted by: Harper I got a tonne of those. The most recent has been the bull$#!+ that happened with my last next store neibour / family freind. All ready posted here (URL REMOVED by Silesia). Like this guy was a real jerk. INSTALLATION OF PC JERK :- "Where's the modem?" Me :- "You told me that you wanted this computer broadband ready. That is you have network card" JERK :- "But I thought all computers came with a modem." Me :- "You gave me a list with all the brands and model number for all the parts that you wanted. A modem was not one of them." JERK :- "But don't all computers come with a modem as standard?" Me :- "No. I don't have a modem on my computer at home. And why would you need a 56K modem if you are going to get CABLE instead" JERK :- :amazed: "But how am I going to get onto the internet?" Me :- "Why not use your old external 56K modem?" JERK :- "But I don't want to use my external modem" Me :- "Fine, another $45 dollars please, I will install a modem for you" JERK :- "But I have all ready paid you $3000. I don't feel that i need to pay you another $45. Can you just throw on in?" Me :- :rolleyes: :angry: "No, not with the way you went shopping around with 3 other shops so you can price match me. Plus I am giving you free installation only because you know my family and that is it. $45 or no modem at all" WEEK END Like here I am on my own time collectioning the remaining $45 from him. JERK :- "BTW, could you tell me how to record MP3?" Me :- :rolleyes: [I](thinking :- "This is my week end here")[/I] Me :- "I don't have the software for that here" JERK :- :amazed: "WHAT!!! You don't have the software with you? But you are into computers, I thought you knew everything about computers and that you would have the software with you all the time" Me :- "I do have a life away from the computer. You might notice that all I have is my skate board and few comic books with me. You want some thing from me, you call me before hand." NEXT WEEK END. JERK :- "I am trying to find this soccor web site, it's on this google list, but i have this ERROR 404. Why is that happening?" Me :- "Because the webpage is not there." JERK :- "Can you fix it?" Me :- "No. It's out side my control." JERK :- :amazed: "But you are a computer expert, I thought you would know who fix these things?" DURING THE WEEK (phone call) JERK :- "How do you connect your dvd player up to your computer?" Me :- :rolleyes: [I](thinking :- "Please god tell me that he does not want to do video editing. He only just mastered Media Player.")[/I] Me :- "Why do you want to do that for?" JERK :- "I don't know. I thought you were the computer expert on these things" Me :- (HANGS UP PHONE) And then we had the cable internet installation followed by the virus, which then lead to what was here (URL REMOVED by Silesia) The real test of freindship. SELL THEM A COMPUTER. [EDIT] URLs have been removed for legal reasons [/EDIT] Posted by: yashar OMG that is hillarious.... Posted by: Harper [QUOTE][i]Originally posted by yashar [/i] [B]OMG that is hillarious.... [/B][/QUOTE] Trust me, you would not be saying that if you were in my shoes. How ever, I do have to say that i are some people that need to be removed from the gene pool. JERK is one of them. Posted by: yashar yea thats what i meant. if i was in ur shoes, i would probably tell him to take his business elsware... i wouldn't wanna deal with that non-sence.. but if he was payin top dollars, i'll just deal with it and shoot something later... Posted by: Harper [QUOTE][i]Originally posted by yashar [/i] [B]yea thats what i meant. if i was in ur shoes, i would probably tell him to take his business elsware... i wouldn't wanna deal with that non-sence.. but if he was payin top dollars, i'll just deal with it and shoot something later... [/B][/QUOTE] I get that all the time. I had some fool call me yesterday about a CMV 17" TFT Monitor (which is not a brand we regualy keep stock of) and the price matching I was going up against would of meant that I would be making $10. Never did get around to retuning his call. I wounder why. One of the most recent tech support calls to Testra Big Pond as been with there AT HOME ADSL BROADBAND DYI KIT. If you read the manual word for word, and you do everything word for word, you will have you some of the following :- 1. A PCI network card hanging out side your PC case with an RJ-45 cable connected into it. this is then followed by.... 2. A USB/ETHERNET ADSL Modem connect to your PC via both your USB and RJ45 Connection. And the people ring up saying that there interenet is not working. Big Pond's AT HOME ADSL BROADBAND DYI KIT was support to be a cut cost measure so they did not have to subcontract people to go out of site for a 1/2 hour to connect people to the internet via ADSL. Instead... the end users are calling up tech support. And on average, it takes up to 3 days to get some one finally connected. Posted by: mousepad Hahah, that's funny and scary at the same time. There is a computer store where I live and they want to hire me because I brought in my computer and answered every **** question they asked me. Anyways, I hope I have the nerve to deal with dumb people. Posted by: blackx I used to work for an ISP and took a call from a lady one day who was having troubles with the Internet. After explaining that she could not see any pages in her browser, it was obvious to ask her if she was connected. She replied: "Why would I need to connect, I downloaded the Internet yesterday!" Now there's a storage system I want to see! Posted by: HoLoCroN Hilarious.... Ignorance is bliss..... or so they say. Posted by: Every day is a freakin' joke where i work...**** i hate being tech support sometimes... But here's something to cheer you up...who remember the b*****D operator from ****...? [url="http://bofh.ntk.net/*******.html"]HERE![/url] Posted by: Harper I really hated it when my last employeer (who to was extremely techincally challanged) asked me to explain every thing in the "Queens English" as he had NO IDEA what I was talking about with words like Zip Disk, Zip Drive. Boss :- What the **** is a zip drive!!!!!!! You know I don't know these things. Me :- :rolleyes: The big blue thing with the funny looking disks that you put lots and lots of accounting information on from the day's traiding!!! Posted by: HoLoCroN Ha.. Queens English.... Hilarious... I just remembered another one. I was tasked to setup a conference room with the videoconferencing equipment that included a few computers, a camcorder and a TV/DVD/VCR Combo. After I was done it was really Kickass, one of the directors comes in and looks at the camcorder (Its a Sony Digital Handicam with USB streaming video, uses the 8mm tapes) and askes where the VHS tape goes into... I was like WHAT? They don't even make VHS Camcorders anymore, this is top of the line stuff. Since she was afraid of the new technology, she decided to ask one of her 100 year old friends and she was able to find a VHS Camcorder complete with the little Black and White Viewer. She tossed the new camera asside and decided to use the old VHS camcorder. The video was AWEFULL but...... when you are ignorant to the changes of technology, it looks the same as any other video. I think that new camcorder is stuck in a storage room somewhere.... HA HA Posted by: ADZ That site is fricken hilarious. Posted by: Roo I called Comcast about my cable internet and they kept telling me that my Direct TV was interfering with their internet and i should get their cable to fix the problem. Posted by: Harper Yesterday's little episode :- ME (on the phone) :- Hi. I have one of your Highlander Notebook here. I just need Sound and the Video driver. Could you please email it to me. TECH :- What's the model and serial number, I need to check if it's under warranty or not. ME :- It's a HL-270. It's not a warranty job otherwise I would of just given it to you. Could you please email me the Sound and Video Driver. TECH :- I need the serial number, we need to check if it's under warranty or not. ME :- It's not a warrany job. Could you please email me the driver file. TECH :- Let me check if we have one in stock. ME :- You need to check if it's in stock. It's a f**king driver file for f**ks sake. Just email it over. Trust me, I do know how to install a driver file. TECH :- But we can not until we have the notebook serial number. ME :- :rolleyes: :angry: FINE.... I just had enough of this $#!+. Is ([I]CEO-For-Highlander-Notebook's Name[/I]) in the office? TECH :- [I](PAUSES)[/I] ME :- Are you going to email the file, or are you going to be transfer me over to ([I]CEO-For-Highlander-Notebook's Name[/I]). TECH :- But ([I]CEO-For-Highlander-Notebook's Name[/I]) is not in the office. ME :- That is okay, I have is mobile number. I will contact him on that. [I](About to hang up.)[/I] TECH :- :eek: WAIT!! WAIT!! WAIT!! What's you email address again? ME :- That's more like it..... [SIZE=1]It's amazing what happens when you know a few names and a few direct telephone numbers.[/SIZE] Posted by: Harper [QUOTE][i]Originally posted by HoLoCroN [/i] [B]Ha.. Queens English.... Hilarious...[/B][/QUOTE] The "Queen's English" and "Computer Technology Terms" do not mix. Like that JERK that I was talking about in earlier posts. Here another conversation :- JERK :- What do you mean "DEFRAG"? ME :- To put it simply, it speeds up your computer performance by organising your files JERK :- But how do it do that? ME :- [I]((Explains for 5 minutes the techical process of defragementation. Keeping everything in lameman's terms.)[/I] JERK :- But how does it get that way in the first place. ME :- [I](Explains for another 5 minutes the techical process of how a computer get fragemented in the first place. Again Keeping everything in lameman's terms.)[/I] JERK :- You know, I have know idea what you are talking about there for the last 10 minutes. Posted by: mikesgroovin LOL.....so glad the Tech Support days are over for me. HEHEHE. Memories and horrors...I'll have to conjour one up from a past job......Hmmm which one..... Posted by: mikesgroovin Oh....got a great one! A little background...worked for a company back in MD and did installs and tech support for hotel management software piece. This woman calls up from a hotel in Maine and the call went a little something like this: LADY: Hey, I just tried to connect to Fidelio Xpress from the front desk and I'm getting an error message that it can't connect. ME: Ok, are you near the workstation and if so can you try to login and read me the error message that you get? LADY: Ummm, ok although I don't no how this will help. ME: (Chewing Gum, playing trashcan basketball) LADY: Ok, it says that it can't connect or something. ME: Well, I'd like to get the entire message so that I can better associate the problem. LADY: Well, I already clicked past it and Fidelio Xpress isn't coming up. ME: *sigh* Ok, would you like me to dial in and see what's going on? LADY: YES! ME: (Dialed in and saw that the workstation had two many disconnects and reconnects that the connection timed out). Ok, this is all that we need to do. Are you still by the computer? LADY (BECOMING A BIT*H): YES! And I'm busy so can you fix this? ME: Sure, "We" just need to reboot the client. (Ok, I used "we" as the co-op "we" as in....this lady and I are a team...we are in the trenches together and we're gonna get through it!!!) BIT*H: So, come on out and do it. ME: Well, this is something that I can walk you through over the phone. It'll take about 3 minutes. BIT*H: Look, I don't have that kind of time. This is your job...FIX IT! ME: I realize it's our software ma'am but this is an easy fix that I can walk you through and we'll be done. BIT*H: LOOK!! Geezzz...hold on a sec. (Ok, now see didn't even bother to put me on hold. She tries to hand the phone to someone else and says to the other person "Take this......this guy doesn't know his *** from a hole in the ground") OTHER GIRL ON THE PHONE: Hello? ME: (Sort of shaky cause I wanted to tell that woman off) Hey, look, I tried to explain and provide a fix for (LADY/BIT*H) but I don't think she understands. Can you give her a message for me? OTHER GIRL: Umm, sure! ME: Tell her to reboot her computer and ask her why she called ME if I'm the one that doesn't know my *** from a hole in the ground. After that I hung up. I dialed back into their server a half hour later and the workstation was back online.... *sigh* -Mike Posted by: Harper [QUOTE][i]Originally posted by mikesgroovin [/i] [B]LOL.....so glad the Tech Support days are over for me. HEHEHE. Memories and horrors...I'll have to conjour one up from a past job......Hmmm which one..... [/B][/QUOTE] Depends on who you are working with and the type of the enviroment that you are working in. Right now I am in the best job of my life as we all work together as a team. Like my first job, I had boss that was just a tight a$$ and he just offered you no support. He would send you out on site with no idea what was really going on. Eg. We just told this company a rather expensive dot matrix printer for their data base. I was under the impression that I was going to be setting this up in a Windows Enviroment. In the end, the workstations were all Windows 98 / Windows NT Workstaiton. The server was some thing i never saw before in my life. It was some dedicated thing called PICT. ME :- What is that? CUSTOMER :- That is our PICT server. You need to connect the printer to that. ME :- [I]THINKING (If this was linix, then I would stand a snow ball's chance. But this is not.)[/I] ME :- Excuse me for a second..... Straight away I am calling my boss asking him what the **** did he just put he into just then as what I saw infront of me was nothing that i saw before. Thanks to his (lack of) efforts, I made a d**khead both myself and the company I was working for. Although I had my boss and the printer's techsupport staff on the phone, no one could help me. In the end, it turned out that the printer was configured to run off the serial port. BOSS :- I can not beleive it that you screwed up on that job, if I was out there on site, i would of known what to do straight away, and was to configure the printer to Serial. And not parralle. ME :- What the F**K you talking about. You were there with me when I was talking to you. If you were so f**king smart, then why didn't you suggest it then over the phone!?! My second employier was not much of an improvement. Actually, it he was worse and i remember calling my first boss begging for my old job back. Firstly he knew FA about computers. Secondly, I screw up on a job thanks to the back ups that the previous technicain left just did not work. And the customer that just had his data corrupt owns 5 other companies, and he would not even think twice before sueing. It was about 4 days before this guy found out about the data corruptions that happened. And we were $#!+ing ourselves when we had polite phone call of "Mr.[I](LAST NAME)[/I] would like to see you personally in his office right now. He would like to know what is going on with is clothing store." I have to give his employee's credit for keeping quiet as long as they did. The shop was a very expenively clothing store. People that shop here think that Gucci or Messini just a cheap waste of time. In fact, if you have not heard of the name of the clothing store, there is no way that you can afford it. ($100 just for a silk neck tie) What happened was that I applied the back up of the accounting data. I then told the employee that he would need to enter in the day's sales in again immedately. Luckly, these guys only make about 6 to 12 sales a day, so it should just take a half hour. Does he do this the next day. NO. 4 days later (and one major week end sale) later, this employee starts entering the sales when notices that there was some thing obviously wrong. And then after that, it was a string of errors, bad timing, and the fact that I had 2 day business trip to attend to that left me in a situation where i had the client about to sue me, and there was my boss that just looked me in the eye and told me "You f**k this up any further, I'll put a contract on your head" In the end, I was able repair the corrupt data. It took me about 4 days to re-enter in 2 weeks worth of sales and to make sure that invoices, audit trails and customer details did match up. About a 3 week later, I quit that job. The boss was wondering why. Posted by: mrdinkel I do sort of a consulting business for people on the side. Though not as severe as Silesia's bosses had been, I get calls from people saying, " Can you come fix my computer for me," GIving me 0 desripition of what they need me to fix. Just outright scary sometimes. I remember this one time I was working with a guy that I'd just put in a USB 2.0 card for ( it was scrapped from the one i fried). Anyways ,the next day, he says, "That printer you installed yesterday will not work." So I get there, and find out its a DOS program. The printer is set up to run off of USB. As many of you know, DOS-whatever-build-it-was-compiled-in does NOT address USB ports . So after explaining to him that his new USB printer wouldn't work, and he had to use an old parallel printer, we went back through his rathole of parallel networking. This guy had no less than 5 printers chained via a switch. The worst, by far, is having to UNDO the bad work of another misguided techie. My aunt sent me this computer one time that my cousin's BF( a real putz) decided to upgrade from 98 to XP. Apparently it locked up, and choked itself. I was able to get the data, and reinstall, but it's the worst thing to have to do. Posted by: Harper [QUOTE][i]Originally posted by mrdinkel [/i] [B]I do sort of a consulting business for people on the side. [/B][/QUOTE] You have to be careful when you do work on the side of any one. I warn all the tech at my work the following at I don't like is people doing things on the side.. Most of the staff think it's because I am "a money grubbing pig". What those don't realise that there is a perfectly good reason why, and it benefits them more that it benefits me. I don't mind it if one of my employyees what's to work on a weekend. I will compensate them. During the week (9am to 5pm), our onsite serivce call is $80 per hour + GST. How ever, if the employee is working in the own time, I will give them a cut of $30 + GST per hour for their work. Actually if the tech wants to charge more the week end, I allow them, and I let them keep that difference. After all, it's their time. All I ask is that they contact me or my boss (as we both have mobile phones) as soon as they step on site, and as soon as they leave site. Plus I require the usual paperwork. Failure to do so means that what they are doing is on their private time, therefore if they get themselves injured or sued, I have not legal obligations as it was some thing that happened OUT SIDE OF WORK. Also, if I find out that some of my employees is working on the week end, and posing as the company, they will only get 1 warning before I fire them. If they want to moonlight for themselves, I have no problem with that. But as soon as they mension my company name, I expect the 3 P's (Phone call, Paperwork, Payment). ON a bit of a lighter note, on thing i hate is going out on site where the "Keyboard as a case of the short and curlies". Normally the computer user is a single male, ranging from any age from about 18 (for legal reason) as up, and in amounts of this computer faults, it's too much spyware and spam, as well as the keyboard keys are not all working. The first thing change before touching anything else on the computer is the Keyboard and mouse. As for "Keyboard as a case of the short and curlies", that translates into "SOME HOW, there is pubic hair on the keyboard" as for how it got there, we are not going to ask, nor am I touching his keyboard or mouse. I think every one can work out the rest. Posted by: mac_mogul Hp is has, by far, the worst tech-help available to man-kind... I call up to get help with some software woes, and the guy says that my one year warranty had expired 6 hours ago and that he could no longer give me any help regarding my computer. Then he had the gall to ask "so what else can I do for you today?" So, I very politely told him where to shove it, and hung up.:) I was also a litte irked by an Apple store clerk once... He spent 20 minutes trying to sell me a computer that I was already going to buy... And I told him this probably 5 times before he finally shut up. Posted by: Harper The reason why HP Tech Support is so bad is that they have outsoursed every one in india. The Reseller Sales Support is not much better. HP :- Welcome to HP. Why name is [I](Don't ask me to spell it as I have NFI)[/I], how can I help you? ME :- You the best person to talk about the bigger Colour Laser Printers? HP :- Yes I am. Me :- Good. I need a HP Colour Laser that does A3 Printing, A3 Scanning, and fax would be nice. HP :- What model are you after? Me :- Ummmmmmm..... That what I want you to tell me. HP :- But what model are you after? I can not help you unless you give me a model number? Me :- :rolleyes: Why am I calling you for? This IS HP Sales Support? In the end, she gave a model number.... for some thing that got discontinued the year before. Posted by: Harper Okay, this is not much so HELP DESK, but it was a very big mistake... My account manager for a distributor for (CLONE NAME BRAND) Notebooks was mailing out his New Year Price List to every one. Nice polite email bringing in the new year. News on new products that have come in over the Chirstmas Break, Prices Drops on older products... and a 1Mb File Called "CUSTOMER DATABASE.xls" This was their entire RESELLER DISTRIBUTION LIST was sent out to every one in both Australia and New Zealand via email 1 hour later with this email saying "We would like to recall the message, "Pricelist January 2004 - Notebooks and Desktop components". [SIZE=1](Yeah, right, there is not much you can do once you hit the SEND BUTTON.)[/SIZE] Another hour later, I recieve the same orginal email that was sent out. Only this time, the January 2004 Price List was there. [SIZE=1](For some strange reason, I now have a new account manager down there. I wonder why?)[/SIZE] Posted by: mrdinkel [quote]You have to be careful when you do work on the side of any one.[/quote] I see where you're coming from, and I also learned another valuable lesson from my dealings with people : require a deposit of some source BEFORE you start work... just so they have an incentive to pay you. Posted by: Harper [QUOTE][i]Originally posted by mrdinkel [/i] [B]I see where you're coming from, and I also learned another valuable lesson from my dealings with people : require a deposit of some source BEFORE you start work... just so they have an incentive to pay you. [/B][/QUOTE] We work on the basis of NO DEPOSIT, NO ORDER PROCESS. Only when we have had lots of trading history with the customer will we not follow that rule. And even there, there are some items we want a deposit on. Especially when we can not return them Posted by: Harper I guess my latest winner has to be my Flatmate Tonga who came home with his boss's computer. TONGA :- "Could you fix my work's server? I just need to get the databacked up, and Windows 2000 re-installed." ME :- "Is your boss paying me" TONGA :- "No, but I need this computer up and running tomorrow" ME :- "Are you paying me?" TONGA :- "Don't have any money at the present moment." ME :- :rolleyes: "No. That is not your computer, that is your company's compuiter. In light of [URL=http://www.tech-heaven.com/forum/showthread.php?s=&threadid=13814]recent events[/URL] to that last "free job" i did for some one, I am not touching a total stranger computer unless they are going to pay the compnay. I trust your ability with computer that you can fix this one yourself. " [I](Hands Tonga a screw driver)[/I] 1 hour later, I helped him back up the data as my computer is geared up for that sort of stuff. TONGA :- Could I borrow your Windows 2000 disc. Me :- No. That is like my legal lience for Windows 2000. There is no way in **** that I am giving it over to your boss. TONGA :- But I lost mine. ME :- :rolleyes: Call your boss for me..... For the next 3 minutes, I get his boss telling me off about how I am not helping tonga fix the company's server. This rant was finished with the following lines :- ME :- With the way you are carrying on, it sounds like you are almost about to pay me for this. Are you going to pay me to fix your computer. BOSS :- No. ME :- Then I suggest you shut the **** up!!!! Now, I am going to assist as your employee does not have a Windows 2000 Cd and there is no way that I am going to give you my OEM number. BOSS :- Why not...? Another 15 minutes later, I am explaining to this guy who the [URL=http://www.bsaa.com.au/]B.S.A.A[/URL] are, and that with the way that he is talking, I could just call them up and arrange for a surprise inspection of the other work's computers. (I'm bluffing here) ME :- I suggest that you look around the office, and find that Serial number. 15 minutes later, I get a phone call back, which I then pass over to Tonga for the serial number. I don't hear it, i am not getting paid for it, so i really don't care. Anyways, MONDAY, I am at work.... Tonga calls me. TONGA :- How do you restore email? ME :- :rolleyes: I thought you did that last night? Did your boss ask this? TONGA :- Yes. Me :- If he want the answer now, this very minute, let him to give me his credit card number and I am billing him $88 for the answer. I would be a conflict of interest to me if I don't. And then for the next 3 minutes, I get his boss going off at me saying that I am dodgy and that he wants to sue me. I then reminded him the following :- 1. He did not pay for my services. 2. He never agreed to my services. 3. As far as he is conserned, the only thing that have done was supply the a Windows 2000 Media after the Windows OEM Number was supplied. Everything else is done by his employee (Tonga) 4. If he want to take me to court, go ahead, you will not win. In the end, I agree that I will only charge him $50 dollar if he wanted me to tell him the answer over the phone. I've invoiced this clown for consoltation fee. Posted by: mrdinkel [quote]And then for the next 3 minutes, I get his boss going off at me saying that I am dodgy and that he wants to sue me. I then reminded him the following :- [/qoute] You've got more patience than I do. Heck,I'dve been ****ed after a seconds of getting told to fix some'n. I usually have THREE answers I use... 1. Pick a number buddy... I got other crap to do. 2. (fill with favorite obscenity) you, do you think I've got nothing else to do? 3. What do you expect for a FREE look at it. $30 in labor and I'll have it fixed. Yeah, i know, i can't count. Posted by: HoLoCroN [QUOTE][i]Originally posted by mrdinkel [/i] [B][quote]And then for the next 3 minutes, I get his boss going off at me saying that I am dodgy and that he wants to sue me. I then reminded him the following :- [/qoute] You've got more patience than I do. Heck,I'dve been ****ed after a seconds of getting told to fix some'n. I usually have two answers I use... 1. Pick a number buddy... I got other crap to do. 2. (fill with favorite obscenity) you, do you think I've got nothing else to do? 3. What do you expect for a FREE look at it. $30 in labor and I'll have it fixed. [/B][/QUOTE] LOL Posted by: Apokalipse it's always a dilema between a person like us, and a complete dumass i hate: "you're the computer expert, fix it" when they use terms like "download" or "defragment" that have nothing to do with what they mean my mum sometimes doesn't have any shortcuts to progs on her desktop and sometimes she thinks they have been deleted, and wants me to "download them to her desktop" I also remember: "I downloaded the internet yesterday" - must have like 9999999999999999999999999999999999999999999999 terabytes of hard drive Posted by: FireFox rofl....that's great Placebo I got to chapter 13.....ill finish the rest later Posted by: Harper [QUOTE][i]Originally posted by mrdinkel [/i] [B]You've got more patience than I do. Heck,I'dve been ****ed after a seconds of getting told to fix some'n. I usually have two answers I use... 1. Pick a number buddy... I got other crap to do. 2. (fill with favorite obscenity) you, do you think I've got nothing else to do? 3. What do you expect for a FREE look at it. $30 in labor and I'll have it fixed. [/B][/QUOTE] It's not patience. More like trying to create a Win Win or Win Lose Outcome. In this case it was Win (sort of) Win. I got my labor charge of $50 for my time. And he has his data back, PLUS $50 which he can put to his tax return. In the end, I still think we computer tech are predators as we do prey on the weak [I](and st00p!d)[/I]. Posted by: hygor i want to prey on the weak and stupid!!!!! Posted by: mac_mogul Whoo... had a good one the other day... Teacher: There's no desktop on my computer, and when I use 'find file' it says the desktop folder is in the program files folder. Me: Why is it there? Her: I don't know. I was moving an email from my computer to this one and it did this. Me: When you moved your email (don't know why she was doing this) did you move anything else? Her: I don't know. Me: Okay, i'll see what I can do. So I go downstairs to check it out and the desktop and icons are completely gone. The only thing on the screen is the start-bar at the bottom of the screen with a blank start button. So I control+alt+delete and the only process running is explorer, so I force quit explorer. The monitor flickers, and Boom, there's the desktop exactly as they left it. (quite out of order) Me: Uh, there. Her: Oh, those icons are different. Me: what were they before? Her: They were different. Me: How were they before? Her: I don't know, but they were different. I left. :) Posted by: FireFox If I had a dollar for how every idiot in the world I would have x dollars. x = I * 1 I = Idiotic people in the word Do the math. Posted by: Harper [QUOTE][i]Originally posted by FireFox [/i] [B]If I had a dollar for how every idiot in the world I would have x dollars. x = I * 1 I = Idiotic people in the word Do the math. [/B][/QUOTE] So how many times can I count George W. Bush into that bit of maths there. One of the types that I really hate are the people (especially Retired People) that want a PC Quotation. And after you are talking with them, it obvious that they know exactly what they want, but they are just testing you out any ways to see what you are going to say. I can normally tell that they are reading off a piece of paper. But they will say "I want a motherboard with 3 years warranty, Intel 865G Chipset, 800 MHz FSB, On board LAN [I]blah blah blah....[/I]" when they could just easily say "Intel Desktop Board D865GBFL mainboard" and be done with it and saves me the time in having to research it. These people are trouble as they make you check on thing and another thing, plus they are vary fussy with your warranty terms and conditions. And that is where you can really get into trouble especially when they fail to see that VIRUS and SOFTWARE are NOT covered by warranty. I just had this one old bat that was doing it to me today, and when it dawned on me that it was obvious that she new exactly what she want..... :- ME :- Are you reading this list from a piece of paper? OLD BAT :- Yes ME :- Do you have a fax machine? OLD BAT :- No, but I do have email. ME :- Could you email that to me? OLD BAT :- Why... I want to suggest some thing to me. Me :- Am I the first computer store that you have rung? OLD BAT :- No... Why do you ask that? Me :- Because it's obvious that you know what you want with your computer specs. So if you could send over the list so that there is no miss-unstanding. Me :- (Thinking) [I]Stop trying to **** me around here!!!![/I] She did eventulally email me the list. :rolleyes: This is one of the few quotes that I have done where I have actually attached a copy of the company's terms and conditions to the email. Posted by: Harper With out fail, I will get at least one of these phone calls each week :- [B][SIZE=3]"My computer does not work. I don't now what is wrong with it. Can you fix it?"[/SIZE][/B] And then some how my mental telepathy, I am suppose to work out what is wrong. The other ones i really love are the people that are trying to get free support out me. END USER :- "I need some help to install my modem software." ME :- "Did you buy this modem from us? END USER :- "No" ME :- "Tell you what... where about are you located, I'll see if I can arrange on my techo's to come out of site" END USER :- "I don't need some one to come out on site. I just need some help on installing my modem software" ME :- "You have a credit card handy?" END USER :- "I am not paying for you for that." I some times wonder if I have a UNICEF or RED CROSS or SALVATION ARMY logo stuck some where on our office building. As some people seems to treat me like a charity organisation. Posted by: Apokalipse there are roughly 6,300,000,000 people in the world how many idiots? Posted by: FireFox more than i can count [quote]So how many times can I count George W. Bush into that bit of maths there.[/quote] I'm surprised that little comment didn't start a flame war..... O_o Posted by: Apokalipse [quote]So how many times can I count George W. Bush into that bit of maths there.[/quote]how many people disagree with that comment? :tumbleweed: :tumbleweed: Posted by: Landoix *snicker* :p Posted by: Harper Boss ring me up as he is doing one of his evening repair jobs. BOSS :- Customer wants to know where he can download porn movies from for free ? ME :- Out of the all the people in the company you could of called , what make you think that i know the answer to that one.... :rolleyes: Posted by: Harper Okay, I just had this one. Customer buaght a notebook 6 months ago. They had problems with it from day 1. And it only now (6 months later) that they deside that they are going to do some thing about it. And then they make your life a living **** just becoz they could not be bothered to contact you contacting you way back when they orginally baught it. :rolleyes: The other one i love is this one. Customer is calling up from the other side of the country. And then they are expecting FREE OVERNIGHT DELIVERY of a notebook Computer.... with INSURANCE TOO. Yeah, right!! Posted by: gruntwerk My best was talking the a wife thru a Hard disk replacement on a a new computer on the 1-800 number... She starts out with are you sure? - I'm Blonde... I assured her that if she followed my instructions, it would be a piece of cake.. (*well it was, 12 mins.. done.. case back on and computer booted.... *) two weeks later - talking the husband thru a cdrom replacement 1.5 hours... I asked him to put his wife on the fone and we finally got it done... Needless to say, that company is no longer in business and I left before they went out... Posted by: Harper LOL!!! I got a few of those too where I just tell them to put their "other half on the phone". Posted by: HoLoCroN [QUOTE][i]Originally posted by Silesia [/i] [B]Boss ring me up as he is doing one of his evening repair jobs. BOSS :- Customer wants to know where he can download porn movies from for free ? ME :- Out of the all the people in the company you could of called , what make you think that i know the answer to that one.... :rolleyes: [/B][/QUOTE] Hmmmm... why did he call you?? :D :D J/K Good job everyone, there are some cool posts here, they get me laughing all the time! Posted by: Harper [QUOTE][i]Originally posted by HoLoCroN [/i] [B]Hmmmm... why did he call you?? :D :D J/K [/B][/QUOTE] I guess it has some thing to do with the fact that he knows that used to run a XXX site a many years back to help me finance my way in collage. :p Posted by: modemide An example conversation: Me: Ok turn off your computer Client: ok Me: now you see yhour hard drive, it has a silver sheet of metal on top and lots of writing. Client: Yeah Me: Ok connect the other portion of the big flat cable to your hard drive and make sure the top notch in the hard drive matches the key in the cable. It should slide in easily. Don't force it. Client: ok got it. Me: Ok now you see there are some 4 pronged white connectors around your case. Choose the one closest to the hard drive and connect it. Client: Wow this is easier than I thought Me: ok double check the screws Client: ok Me: Now turn on the computer and press delete to get into your bios. Client: Oh I forgot to turn it off. Me: ... reboot your machine Client: ok, was that bad? Me: Yes, chances are good you just ruined your 200 dollar hard drive. Client: #@$# Needless to say he broke the hard drive :-/ Me: Hello. Client: Hi Me: How can I help you. Client: My computer won't turn on. Me: Did you check all the cables in the back? Client: Yes Me: Did you Press the power button? Client: Yes Me: Is there a green light? Client: Yes, listen I'm not a moron just come down here and fix it before I get you fired. Me: Excuse me? Client: You heard me. **** technical support they don't know anything, I could do your job. *boss tells me to go b/c he's an important employee I take the company car to the remote office 65 miles away* Me: Hi I'm here to see ... Client: THere you are .. come here and fix this. Me: Listen, I don't know why you are being so hostile but I don't appreciate it. Client: I don't care, fix this problem. * I humbly walk over to his computer and sees the Computer it's self wasn't turned on So I sit and stare at it for a few minute for my own satisfaction and then say* Me: Well, it seems to me that pressing this button should fix it. Then I leave... the expression on his arrogant, pompus face was priceless ;-) Posted by: Apokalipse HAHAHAHAHAHAHA! Posted by: Harper [QUOTE][i]Originally posted by modemide [/i] [B]Me: Yes, chances are good you just ruined your 200 dollar hard drive. Client: #@$# [/B][/QUOTE] LOL! This is just on my table right now..... I have a this email quotation here, and a few comments that make me go hmmmmmm......... [QUOTE]Genuine Intel Pentium 4 Processor[/QUOTE] Are there any other Intel Pentium 4 processors that I should know about ???? [QUOTE]200gb SATA 7200 quality hard drive.[/QUOTE] Could some one define "Quality" as some people get offended if I use the following words :- SEAGATE or MAXTOR Now this one is the REAL WINNER..... [QUOTE]I would like [U]you[/U] to assemble it (I want it to actually work!!!).[/QUOTE] Love those choice of words there. Make me wonder whether or not I accualty want to deal with this guy at all. If people want me to quote on a PC for them, i could be a little nicer about it. Posted by: Oaffy If you read through a warranty at CompUSA or Best Buy you will notice in section that details what is NOT covered by the extended warranty that it list insect and rodent infestation. You may wonder why a company would list this and who gets their computer infested well, it happens. I was working in a CompUSA tech bay a few years ago and had this old nasty computer come in, it was tan colored from the smoke and dirt, you know, that nasty yellow and orange film that computers get when they are not taken care of. We took it in and the guy told us that he had a warranty on it and that it wouldn’t turn on. Ok, lets crack the case open and see what’s inside. Inside there was 20+ cockroaches and when that light hit them they all came at me. I slammed that case closed and took it back to the customer and told him that we couldn’t fix it and why. He complained and *****ed that he bought an extra warranty and that we HAD to fix it. That’s when my manager opened up his warranty info and showed him the line that states that we don’t cover insect or rodent infestation. CompUSA: I also hade a customer accuse me of stealing her software when I took it back to check that to see everything was inside the computer because she was returning it. 4 hours later I we convinced her to look in her car, and there it was, and the blamed her son, and swear never to enter the store again. But was back 2 weeks later to buy software. At Best Buy: Had a Indian customer argue with me for half an hour about the cost of a desk and then left and told me that he wasn’t going to buy it because he cant buy things that are black on his Sabbath day. Had to go smoke a pack before I killed him. Comp USA: The most stupid customer I ever had though actually drilled holes in her laptop because when it would sit on her lap it would get hot and she thought that drilling holes in it would help it cool down. And another person wondering why they voided the extended warranty. REATAIL sucks. I have a lot more stories, but I don’t want to ramble on how stupid our society is, I just have the time, I have to go play with Linux, what “edumacated” people use!! Posted by: RyansTech The most recent one I can think of is when a employee brought one of our powerbooks back after she tried to put one of those **** business card CD's in the slot loading drive eventually getting it wedged inside which led to a Powerbook autopsy. Posted by: FireFox I'm sure we all know of "The ******* Operator From ****". ^^ [url]http://bofh.ntk.net/*******.html[/url] Posted by: Harper A few years ago, I had this snotty nose kid come into the computer store :- Kid :- I have a computer that I need to open up But it has funny screws. Do you have a screw driver for them. Me :- What sort of screw are they? Kid :- Not your normal ones? Me :- Like a star shape? Kid :- No. But you need a special screw driver for them. Me :- Hex shape? Kid :- No. But you are computer store. You should have a special screw driver from them. Me :- Octigon Shape? Kid :- No. But don't you have a special screw driver from them. Me :- Help me out here! I discribing them to you. Kid :- They are pop-ribits!!! Do you have a special screw driver for them. Me :- You need Power Drill with Drill Bit for that. Kid :- Do you have one of those? Me :- (thinking) [I]Sigh! Judging from his age and ethincity and lack knowledge, and the fact that is about the end of semester.... I am willing to bet that this computer has been stolen from his school or collage. I don't want to touch this thing.[/I] Me :- No Kid :- But you are a computer store!!!! Me :- :rolleyes: Yes. This is a computer store. What you need is a power drill which is in a hardware store. Kid :- But you sell computer hardware store. Me :- :mad: Listen. I know why you are here. I know what you want. And I know where you computer came from? Take your stolen computer else where because I am not as stupid as you think I am. Kid :- The computer is not stolen.... Me :- [I](Looking at him in the eyes and i can tell he is lying to me and that he knows that i am right.)[/I] Me :- Yes it is. Why else would some one else pop ribit a case shut and not know that you need a power drill to open it. Get out before I call the police. He quickly left. I used to be on the high school computer commity. And to stop the kids from steeling, video cards and sound cards... all the clone computers where pop ribitted shut. Posted by: Harper There is a show called [URL=http://www.crankyank.com/]CRANK YANKERS[/URL]. I watch this show on a regulare basis as it fun to laugh at some one else pain. Anyways, last weeks episode had [URL=http://www.crankyank.com/video/Special_Ed-Ive_Got_Mail.mpg]Special Ed Calls Tech Support (MPEG , 25.78MB)[/URL] . After seeing this, I now use the word "SPECIAL ED" just to descibe particulare people. Posted by: mrdinkel How 'bout the ever too common "Five Finger interface error", or ID10T Error. I had someone the other day say to me : I can't get this printer to work. You must have taken the cable with you when you worked on it. Low and behold, I open the desk, and the little ******* is staring at me. I was about to tell the customer they had an ID10T error. Posted by: Harper [QUOTE][i]Originally posted by mrdinkel [/i] [B]How 'bout the ever too common "Five Finger interface error", or ID10T Error.[/B][/QUOTE] Otherwise known as a [B]Wetware Configuration Error[/B]. Or [B]the fault was some where between the keyboard and the computer chair[/B]. Posted by: jaun1477 somtimes trying to do the so call self suport when you dont do any research what so ever and try to fix things your self :p [IMG]http://img44.photobucket.com/albums/v136/jaun1477/corel.gif[/IMG] this is my computer Posted by: HoLoCroN LOL, nice pic vaquero, sometimes I feel like doing that myself... Posted by: mrdinkel From my tech class, I remember one student, who thought he was a frickin' genius caused this conversation to be had. Kenardo : Since the people were figuring out how to lock IP addresses(or something along those lines), they just decided to go into the configuration and change the MAC address. Me : You do know that the MAC Address stays with the card, do you not? It has nothing to do with the computer company. It's Media Access Controller address. Me : (Thinking, in the back of my mind)And what the **** is he doing in the class? Wouldn't trust him with a rusted screwdriver. Posted by: Apokalipse you get people that think they know a lot about PC's, but end up doing something that totally phuck's their system up Posted by: Apokalipse [img]http://www.martydee.com/humor/archives/daily_1.jpg[/img] Posted by: Harper I had an interesting episode today....... Customer computer.... not sure how it happened, but his Motherboard no longer works. :rolleyes: The computer was a P-III 600 SLOT 1. :rolleyes: :rolleyes: On the phone :- ME :- I'm not sure how it happened, but I a suspecting Power Surge. It the only thing that i can think of that would take out all those parts in one go. I am going to have to get in a new motherboard....... CUSTOMER := That okay. Do it. ME :- But (if you let me finish), in order to do that, i am going to need to replace your CPU and Possibly your Ram. CUSTOMER :- Why is that? ME :- Because they do not make SLOT 1 motherboard for the last few years, and it's been about 2 years since i had one in last. CUSTOMER :- Can you get another one in? ME :- No. I get asked that question about once per month. If I could, I would. I don't even have any second hand stuff. CUSTOMER :- So what is going to happen? ME :- Cheapest option that I can offer is for me to up in a motherboard that will take your old ram (AsRock A266MA MoBo) and Celeron 2400 CPU. CUSTOMER :- But I don't want a Celeron. They are slow. ME :- What do you use this computer for? CUSTOMER :- Just checking email and surfing the internet. ME :- Celeron is fine your your need. It a 2400 Mhz CPU. You had a 600 Mhz CPU in there before. It will be 4x faster. CUSTOMER :- But Celerons are slow..... ME :- It's still faster that your current machine. And it's they only thing that I can currently offer you. CUSTOMER :- But my son say that Celeron's are ****. ME :- Does your son have his own computer. CUSTOMER :- Yes ME :- Does your son play games on his computer. CUSTOMER :- Yes. ME :- Does your son use your computer at all? CUSTOMER :- He's move out of home. What does my son have to with my computer getting repaired or not. ME :- If you want, I can put in a P-IV 2.6 CPU in there it's place. I will only cost another $100. CUSTOMER :- I don't want to pay another $100. Me :- Fine, I'll put in the Celeron 2400 in there in stead. CUSTOMER :- But Celeron's are slow.... Me :- :rolleyes: :rolleyes: :rolleyes: After explaining it too him that he is getting a 2400 Mhz CPU and that the difference between Celeron and P-IV are not a big deal for what he is doing ; he final folded I got the Celeron. Posted by: HoLoCroN Wow.... Some people just can't get it through their heads.... Posted by: Apokalipse links I found [url]http://www.badchickens.com/techsupport.html[/url] [url]http://www.elsop.com/wrc/humor/truetech.htm[/url] [url]http://www-uxsup.csx.cam.ac.uk/misc/TechSupport.html[/url] Posted by: mrdinkel The other day, i remember that the whole network suddenly went awol, and for the next week, we were unable to do any sort of network activity. He had tried a handful of switches, hubs, and cables, thinking something was wrong there. One day, our network admin was getting desperate. Network admin : Here we are at the switch. If i unplug this cable, then the network becomes workable again. If I move it through all these different ports, it still locks me up. Me: Let's check captain obvious here, and find out where the cable's leading to. NA : I'm all for it, let's try it. About a minute later, i go out to where the cable and such lead to. Lo and behold, one of his 5th hour 7th graders got bored, and took the other end of the cable, and plugged it into another port on the same pole. Me : (thinking) Brilliant. NA : Amazing. I'm gonna have to give them a talking to another day. Posted by: shan i asked someone what platform/scripting language their server was hosting ie...microsoft/linux asp or php, mssql or mysql. my answer was..oh ah SBC Yahoo! DSL..... oh boy, this is gonna be fun.....then i hasked them what deveopment language are you creating the app in php or asp coldfusion etc...and got, but of course, dreamweaver....hehehe Posted by: Harper I guess the worse tech support problem are the ones that are in your own home, however alot of it being out side your control. My house mate got himself a TRIAL ACCOUNT with StarWars Galaxies. First problem was the graphic lag. This was solved by me downing my other machine and loaning him an extra 256Mb to it up to 512Mb The next problem was the server booted him off for some reason. And he could not log I explaiined to him that there is not much that can be done until the server resets. For some reason, his character was still stuck in the game. So I then had him *****ing out how most other programs like ICQ or IRC or what ever normally has a function where you account does get booted when some one else logs on with that account. After the 9pm reboot, he still could not get on, so he creates a new character. (So much for giving him the set of Composite Armor, Speeder Bike and 20k Creds). And again the SWG client still crashes on him. Now I tried gettiing the account running on my computer, and the same thing happens. So what ever it is, it on SOE side and not mine. So I drafted an email to SOE support. (however it's sunday today) So I direct him to the forum or chat groups or SOE Tech Support Website as I am all out of suggestions. But instead, he just get the $#!+, try install SWG again from scratch. However, since that did not work, he will still continue to :- * Guilt trip me on how I am playing SWG and he is not * Make sarcastic remarks about how "At least solitare still works on his computer" * Every person that talks to (and I am in ear shot) he will make a comment about how his SWG account is not working In the end, he was still moping and guilt tripping around when he make the sly comment of :- FLATMATE :- What sort of tech are you? I thought you knew how to fix these things? ME :- [I](THINKING) Right, I just had enough of this **** for the last 2 days.[/I] ME :- [I](Punches flatmate in the face giving him a fat lip)[/I] ME :- If you are going to treat me like I am at work, you can at least pay me like I am at work. And on week end on site rate too.... I am just hoping that I did not get the company into legal **** as I might of "punched a customer" Posted by: Roxie This has nothing to do with tech support but this ****ed me off! A few days ago some guy calls my phone and says "is eric there?" and I told him he had the wrong number. Then that stupid a-hole had to nerve to say "yeah right." and hangs up on me! *******... Posted by: HoLoCroN Ha! I got that 'yeah right' response one from a computer manufacturer... last time i order from them. Posted by: GameGURU One time I was having trouble with my cable modem and so i called linksys (cable modem supplier). So the moron told me to hold the reset button for 2 minutes and i did (stupidly), then he told me to go online...didnt work...so then he says to hold down the reset button again...i did. Same thing, it didnt work. Then i did it once more and when that didnt work the moron said he had to go (probobly eat something) and he hung up on me. Posted by: ATIRAGEPRO [QUOTE][i]Originally posted by mousepad [/i] [B]Bellsouth... That's all I have to say. [/B][/QUOTE][COLOR=red]I whole heartedly agree...:cool:[/COLOR] Posted by: Harper [QUOTE][i]Originally posted by GameGURU [/i] [B]One time I was having trouble with my cable modem and so i called linksys (cable modem supplier). So the moron told me to hold the reset button for 2 minutes and i did (stupidly), then he told me to go online...didnt work...so then he says to hold down the reset button again...i did. Same thing, it didnt work. Then i did it once more and when that didnt work the moron said he had to go (probobly eat something) and he hung up on me. [/B][/QUOTE] I always have problems with LinkSys Support. I refuse to under stand why every one has their products. I called my Disty up as I needed LinkSys's Support number. I was given a mobile phone to contact. I contact the guy. It some person that was retrenched from CISCO. ME :- I have a LinkSys (Product) where I am having a problem... GUY :- Where you get this number from? ME :- [I](Disty's Company Name)[/I] GUY :- You tell them to stop giving out my F***ing number. I was retrenched from CISCO 6 months ago. I really don't care what your problem is. (Hangs Up) And when I contacted CISCO (Singapore), they make me jump through all types of hoops before they will give me the simplest shred of information. I spoke to this one guys. He asked for the following in this order. 1. Product Model Number 2. Serial Number 3. Location 4. Problem Only to finish off with "Sorry, we no longer support that product." He could of told me that they no longer supported that product after asking Product Model Number. :confused: Posted by: mrdinkel The other day, i was called over to help this guy get his pictures on CD. With that vague of information, I thought, "This ought to be a straightforward fix. But as i later found, this dude also wanted me to help him make a slideshow, but he couldn't remember the way he did it before. He also wanted to use a CDRW, even though he had DVD burner. I've never had that bad of a headache from just trying to help get it done. Some of these experiences i have to take a nap after i'm done. Posted by: ATIRAGEPRO [QUOTE][i]Originally posted by Silesia [/i] [B]I always have problems with LinkSys Support. I refuse to under stand why every one has their products. I called my Disty up as I needed LinkSys's Support number. I was given a mobile phone to contact. I contact the guy. It some person that was retrenched from CISCO. ME :- I have a LinkSys (Product) where I am having a problem... GUY :- Where you get this number from? ME :- [I](Disty's Company Name)[/I] GUY :- You tell them to stop giving out my F***ing number. I was retrenched from CISCO 6 months ago. I really don't care what your problem is. (Hangs Up) And when I contacted CISCO (Singapore), they make me jump through all types of hoops before they will give me the simplest shred of information. I spoke to this one guys. He asked for the following in this order. 1. Product Model Number 2. Serial Number 3. Location 4. Problem Only to finish off with "Sorry, we no longer support that product." He could of told me that they no longer supported that product after asking Product Model Number. :confused: [/B][/QUOTE][COLOR=blue]I'm not trying to be rude here, but you have a problem with everything don't you? I just realized that their are SIX pages to this topic and that 'YOU' are responsaiblefor most of them. I'm not trying to be mean or anything, i just want to know HOW YOU DID IT! How do you find time for this stuff! I MUST KNOW!!![/COLOR] :amazed: :amazed: :cool: Posted by: Harper [QUOTE][i]Originally posted by ATIRAGEPRO [/i] [B][COLOR=blue]I'm not trying to be rude here, but you have a problem with everything don't you? I just realized that their are SIX pages to this topic and that 'YOU' are responsaiblefor most of them. I'm not trying to be mean or anything, i just want to know HOW YOU DID IT! How do you find time for this stuff! I MUST KNOW!!![/COLOR] :amazed: :amazed: :cool: [/B][/QUOTE] No offence taken.... I have had a lot of expereince[B]s[/B] with all sort of things. Basically i have been working 6 years straight in a computer position in some sort of retail front. Posted by: ATIRAGEPRO [color=blue]No wonder you have time for this stuff.[/color] But if you're posting all this, you must not be doing much work then right?:cool: Posted by: winblowz my story is weak compared to the rest. lol I got a cheap lite on cd burner from newegg, 40 day warranty. It was (still might be) the fastest burner/reader. When I got the drive, it was obnoxiously loud, and then! I was grounded from my computer. When I finally got it back, the 40 day warranty was gone........... So I suppose it wasnt really a bad tech-experience... it's probably what I deserved for being grounded and purchasing a short warranty period. LOL Al :D Posted by: 2Crunk [QUOTE] Hp is has, by far, the worst tech-help available to man-kind...[/QUOTE] [QUOTE] The reason why HP Tech Support is so bad is that they have outsoursed every one in india.[/QUOTE] I would have to agree 120% i gave up on HP support and came here a long time ago!!! Posted by: Harper [QUOTE][i]Originally posted by ATIRAGEPRO [/i] [B][color=blue]No wonder you have time for this stuff.[/color] But if you're posting all this, you must not be doing much work then right?:cool: [/B][/QUOTE] Are you my boss???? :p Actually, most of the time when I am posting here, I am on the phone and I am on hold. Posted by: Harper [QUOTE][i]Originally posted by 2Crunk [/i] [B]I would have to agree 120% i gave up on HP support and came here a long time ago!!! [/B][/QUOTE] DITTO. There support went down the toilet ever since they moved the support operations over to India. Posted by: Apokalipse that's why people like us build computers rather than going to some crappy company like HP I have to say Dell isn't bad, just more expensive than I'd like with the computers Posted by: 2Crunk I would have to agree Dell is a better computer, but have you called their tech-support line? It's just as bad as HP's. Posted by: Harper I just had this one idiot call me up twice. IDIOT :- I have a computer and I think i have a virus. I also need a never version of norton's. How much do you charge? ME :- (QUOTES PRICE) per hour. IDIOT :- Do you have a office where i can bring my computer to you? ME :- Yes, we do. It's (QUOTES LOW IN HOUSE PRICE) per hour. IDIOT :- What about at home? Do you have a workshop in your house? ME :- Excuse me. This is a business that I run here. We have a full office here. This is on some out of bed room operation here. IDIOT :- But what if I drop it off at your house. ME :- I will still charge you the same rate. IDIOT :- (HANGS UP) Posted by: ATIRAGEPRO [QUOTE][i]Originally posted by Silesia [/i] [B]I just had this one idiot call me up twice. IDIOT :- I have a computer and I think i have a virus. I also need a never version of norton's. How much do you charge? ME :- (QUOTES PRICE) per hour. IDIOT :- Do you have a office where i can bring my computer to you? ME :- Yes, we do. It's (QUOTES LOW IN HOUSE PRICE) per hour. IDIOT :- What about at home? Do you have a workshop in your house? ME :- Excuse me. This is a business that I run here. We have a full office here. This is on some out of bed room operation here. IDIOT :- But what if I drop it off at your house. ME :- I will still charge you the same rate. IDIOT :- (HANGS UP) [/B][/QUOTE]L-O-L!!! And i thought I had the most [b]MORONIC[/b] customers of all time! LOL!!:p :p :cool: Posted by: Harper [QUOTE][i]Originally posted by ATIRAGEPRO [/i] [B]L-O-L!!! And i thought I had the most [b]MORONIC[/b] customers of all time! LOL!!:p :p :cool: [/B][/QUOTE] Tell me about it, and he calls me twice.... IDIOT :- I have a computer and I think i have a virus. I also need a never version of norton's. How much do you charge? ME :- You called up here 15 minutes ago, didn't you. It's still(QUOTES PRICE) per hour onsite. And if you want to bring it to the office or my home is (Quotes Lower Price). IDIOT :- You are not going to give me a better price if I bring it to your house. ME :- No. (This time, I hang up) MAN!!! It's only monday and I am already giving out the idiot-of-the-week award. Posted by: Harper The phone call that I get at least once a weeks is the :- IDIOT :- Do you have any 2nd hand computers? ME :- Yes we do? ME :- [I](Rattle off a few specs like P-III, RIVA TNT, 128Mb Ram, 10Gb Hard Drive)[/I] IDIOT :- Actaully I was looking at getting a 2nd hand Pentium IV 2.8? They normally do not like my answer for that one as P-IV 2.8Ghz are still current technology, and even if I did have a second hand P-IV 2.8 Ghz, the saving would not be that great. (Like $50 at the most) Posted by: koldapu a friend ( wouldnt really call him a friend - he calls himself a techie, yet cannot even run ms word correctly ) wanted me to help him setup his 2 computer network the 2 computers are in 2 adjacent rooms (about 15-20 feet apart), and he has those carpets which you can pull up at the edge of the room to hide wires so i offer to setup up a wired network that would connect the 2 computers and the DSL - cost - about $30 ( one of the comps need a NIC ) but does he take that? NO he wants a superfast 802.11g 108mbps network - cost - $300+ so i schedule a day to install with him; the day arrives and i walk over to his house cant find the equipment, so i ask him where the network equip is his answer - "I THOUGHT YOU WERE BUYING IT!" :mad: so i tell him - "gimme the $300+ and I'll get the stuff at Fry's ( i was going to that area anyways ) he says he only had $220 or $225 with him, so i told him to pay me back later whilst at fry's, i see a very good 802.11g 54mpbs router kit ( the router, pci card) for only $140 with rebates! so i buy that for him, thinking it will save him $140 after tax so i go to his house the following weekend ( mind you, he is not paying me ) and show him the system i give him the change and the rebate slip when he sees that the speed is only 54mbps - ONLY! so he tells me to get 108mbps kit INSTEAD - i tried to tell him that theres not that much of a diffence; regular "g" is good enough so i ask for $400 (the extreme g kit is only $200 :D) he gives me the money ( i go ALL the way to burbank; from pasadena . . . a 1 hour round trip considering l.a. traffic ) return the 54mbps kit, get the 108mbps kit (and throw away the receipt, to tell him that the money he gave me was just enough ;) ) anyways, i had planned a vacation to the east coas the following day, so before i go, i just quickly tell him what to do and where to put what i tell him i'll be gone for 2 1/2 weeks and that he could EMAIL me if he runs into any problem (i gotta provide email support - i took $180 from the guy!) after the trip, i come back only to find that he didnt email me at all and that he left 54 (54!!! 12 home and 42 cell!) messages about the network not working so i go to his house and check his configuration he connected the cards and cables in the pcs okay, so i check the router the router is ok, except theres no DSL modem there - instead he plugged a phone cable from the router (it had a connector) into the wall i tell him - "the routers not a modem; its just a router. wheres you dsl modem?" he tells me - "i sold it on ebay" :mad: the worst part? he didn't own the modem - it was property of SBC!! it was rented!! part of the bilL!! not only that, but he sold it for $20!!! so he calls SBC - pays the price for the "lost" modem (the guy from SBC was like - "how do you lose a DSL MODEM?!") when he gets the modem, he tries it by himself and calls me over to check it heres his config - router properly connected to 1st comp, 2nd comp has pci card good good but i ask him " wheres the modem " him - "its in the living room" me - "then lets connect it" him - "it is connected - it's WIRELESSLY sending a signal to the router" :mad: FINALLY, after 43 days!!! i set it up! CONGRATULATE ME!! Posted by: koldapu same frie . . . idiot as last time he wanted me and another guy to help build a computer for him . . . a basic one - email, wp, internet so we got a list of all the stuff that he needed and the lowest prices . . . took us a good 2 1/2 days i give him the list, and right then, he changes his mind . . . "nah, i want a gaming computer" 2 1/2 days of work down the drain . . . so we get the list completed and he says its too expensive $1500 for EVERYTHING (3ghz HT, mobo, 80gig hd, 9600xt, 5.1 speakers, dvd+r, 22" crt, 1024 mb ram, xp pro, etc) so he tries to cut down costs . . . this is a gaming rig, mind you . . . he converts it into 2.6ghzHT, mobo, 40gighd, 9200se, 2.1speakers, cd-rw, 17"crt, 384mb ram, xp home . . . we keep trying to tell him, "you need 256 for xp ALONE, then for gaming, another 768 or 1024 MORE, and a 9200se won't cut, and neither will a 17" crt but he just yells at us and makes me build the comp . . . i built it for $1000, asked $125 commission for us 2 nevertheless, he doesnt like the performance (NO DUH) he yells at us, saying "you didnt build this right!" he then slaps a lawsuit on us . . . well, actually not me, but the other guy . . . the case was dismissed . . . the other guys a lawyer . . . can you say IDIOT?!? Posted by: Harper Gawd! I am glad I am not the only one here that gets the technically challenged people with lawsuits. One of the poeple that works with me has the qualifications to be a lawer. He's no longer practicing, but he still is up to date on everything. Posted by: Harper [QUOTE][i]Originally posted by Silesia [/i] [B]Gawd! I am glad I am not the only one here that gets the technically challenged people with lawsuits. [/B][/QUOTE] One thing that I have ALWAYS noticed with these "Technically Challenged" people is that always seem to have a "freind that works in IBM" that just looked at the computer. Got this one clown currently playing games with me. CLOWN :- "I just had some techinicain from IBM have a look at the computer. He say's your're full of ****!" ME :- "Really....., why would some one from IBM come out onsite to look at your computer is not even covered by IBM warranty?" CLOWN :- (PAUSE)...... CLOWN :- He's a frend of mine. ME :- :rolleyes: Posted by: kiri MSN Messenger. They were having "technical difficulties" for nearly a week. NOBODY in the South Pacific could get on. As an internet cafe owner I was losing money so I sent them a sh!tty email. As you do. I received a reply claiming my firewall was to blame. GRRRR!!! Seemed their help desk had no clue there were any tech difficulties going on. Oh, and there was a bank that lost a customers details from their database. That was also my networks fault according to their "help desk". I assume that was work experience day for the intellectually challenged. Gotta laugh. kiri Posted by: HoLoCroN Don't you just love it when they give you the run-around... Posted by: CyToToXiC Wow that sux... being smarter than the person thats supposed to help you. Posted by: CyToToXiC [QUOTE][i]Originally posted by kiri [/i] [B]MSN Messenger. They were having "technical difficulties" for nearly a week. NOBODY in the South Pacific could get on. As an internet cafe owner I was losing money so I sent them a sh!tty email. As you do. I received a reply claiming my firewall was to blame. GRRRR!!! Seemed their help desk had no clue there were any tech difficulties going on. Oh, and there was a bank that lost a customers details from their database. That was also my networks fault according to their "help desk". I assume that was work experience day for the intellectually challenged. Gotta laugh. kiri [/B][/QUOTE] they always try to deny that its their fault. Posted by: Harper [QUOTE][i]Originally posted by CyToToXiC [/i] [B]Wow that sux... being smarter than the person thats supposed to help you. [/B][/QUOTE] Nothing new there. I got plenty of episodes of HP "Techical Support" were I have gave support to the guys I am calling for support. There service has gone to $#!+ every since they moved the call center to india. Posted by: Qiranworms [QUOTE][i]Originally posted by CyToToXiC [/i] [B]they always try to deny that its their fault. [/B][/QUOTE] Believe me I know that one well. A couple of years ago Rogers Cable (who I still get my internet access from) switched from a static IP system to a DHCP one. They released a small application download to make the change on existing customers computers. I made the change, and suddenly the connection is completely lost. So I went back to the static IP deciding I'd keep it temporarily for the period of time it would still work. Naturally, a couple of weeks later they cut that altogether and I try changing the settings to the "Automatically Obtain IP" again. No connection. Nothing. I play around with a few other settings before calling them. They instruct me to play around with settings and things like "Renew IP"...nothing I hadn't already tried but I obeyed. Naturally nothing worked. They transfered me around...told me they'd look into it, and call back. To make a long story short, after at least 20 calls and hours and hours on hold, not to mention about week without internet access, they finally realised that my cable connection wasn't registered on their DHCP server for some reason and hence it wouldn't release an IP address to my cable modem. They promised to fix it within the next couple "business days". I asked for a compensation for the period of time I had no internet access (which is something that was part of the contract at the time). They agreed to compensate me for however long it would take from that point until the point of which I would get an IP address issued. But, I protested, I was without internet access for over a week...why should I only get compensated for barely more then a day? The response was that they only knew that I was out of a connection for that amount of time. But the problem was ENTIRELY their fault. It was THEIR FAULT that it took them over a week to figure out what the problem was, let alone the fact that it was not at all MY fault. Posted by: diggerB It took me half an hour to walk a guy through a DUN/email setup tonight. Five minutes for the DUN setup, ten trying to explain how to make an @ symbol, and the other 15 trying to figure out why it kept saying "The format of the email address you entered is incorrect. Would you like to use it anyway?" Near the end of the call, I was getting pretty frustrated, because it just kept coming up, no matter what I told the guy to do. I think he was lying about the @ symbol. I don't think he ever actually figured it out. I asked him, "Are you going to be using email?" He replied, "I was planning on it." I thought to myself, this guy is never going to figure it out. So the next time his computer came up with the "Do you want to use it anyway?" I just told him, "yeah I'm pretty sure we got it now." He's never going to figure out that it's not correct. He doesn't have a clue. He probably won't even open Outlook Express, and even if he does, it will be weeks before he even manages to address an email to somebody. Ugh. I have a headache. Cheers DiggerB Posted by: CyToToXiC Sometimes you wonder how some of these people get these jobs.. Posted by: milen [QUOTE][i]Originally posted by ADZ [/i] [B]Then there was another guy who called cuz his streaming porno movies froze. once again followed buy a sigh and a hangup. [/B][/QUOTE] In cases like this is better the movie to froze, not him.... Posted by: CyToToXiC lmao koldapu, and that guy calls himslef a techie? Posted by: milen What is your worst Helpdesk/Tech Support Experience This what for support I have to do...................................... When my secretary was sticking floppy disk into the zip drive.. Or when some user after the long night can’t login to the domain couse forget his passwd. And on top of everything is claiming that I am wrong AAAAIAAA I see the pass in my records is this your pass Yes – Not – I can remember Type it go in OOO yeah I think this was my password Or I have to explain to some body 1 hour that Laser printer with black head is not printing Colors…. Or man we have 100 MB internet Why I can’t send receive emails. First at all You have 100MB LAN Second who told you that you can send emails. You are here like database entering person. Aren’t you? Or Why I can’t access the DataBase my neighbor is accessing. Who told you that you have to enter it? Or the best part was: I can’t see my Desktop and the task Bar only the wallpaper………. You are the one wasting my time why should you see it???????????? Mama mia I have fun every day….. Here is not enough room for it.... Posted by: CyToToXiC maybe you could tell them that they r not computer worthy and to use a typewriter. Posted by: Harper Okay, I just had this one. I am ringing up [URL=http://www.bigpond.com/]Teltra Big Pond[/URL] for assistance on trouble shotting a modem. Please note that these phone calls may be recorded for quality assurance purposes. ME :- I am having a problem with the modem here. Every time I dial up there is an engaged signal. [I](INSERT BASIC DIAL UP TROUBLE SHOOTING HERE)[/I] TECH :- Are you sure it's not the modem? ME :- Trust me, it's not the modem.... TECH :- How can you be sure? ME :- First of all I am Field Tech that has been in this game for the last 7 years. Secondly if it was the modem, then how come it work fine with our ISP test account with TPG Internet? TECH :- Well, you setting are corrent? There is not much else i can offer. ME :- Is this thing recording? TECH :- Yes it is. ME :- So you are telling me that I need to go back to my customer as tell him [URL=http://www.bigpond.com/]Teltra Big Pond[/URL], Australia's Biggest ISP can not help him out? TECH :- I can tell your customer any thing you want? ME :- Where is your supervisor? I want to talk with him. TECH :- (QUICKLY) He's not avalable. He's on the phone right now. ME :- Whoa! That's a quick responce. Do you have X-Ray Vision that allows you to see through that cudical that you are sitting in right now? I think you are lying to me and I want to talk to your supervisor right now. And I will hold.... Funny thing, the I got put on hold which got disconnected. I run up again, and this time I did speak with a supervisor. Everything got fixed. I told him about the conversation before. And the supervisor is going to look into it. Some out I think there is going to be position vacant ad in the papers tomorrow. Posted by: ThePCmaN lmao.. Silesia... ur storys are crackin me up man..i honestly think u should write a book with all ur funny tech storys in it.. i would buy it, it would be thicker than the bible!! Posted by: Harper One of these days I might just do that. I will called it "DUDE! Where's My Tech Support?" And after that I should be able to cash in on all those idiots finally. The reason why I post a lot this thread as I helps me vent my frustration with some of the stupidity I deal with it on a day in day out basis. And I am glad you get a kick for reading them. [EDIT] Actaully,I am putting some serious thought into compiling my tech support horror stories in a book. After all, about 50% of these idiots i don't see a dime from, so I might as well put them to some good use. :cool: Posted by: ThePCmaN sorry to you for puttin up with it, cuz im the most impatient person alive, id just kill em on the spot and blow up there comp.. lol.. but when u read it, its hilarious!! you have to join my new website... [url]http://comptechforums.proboards33.com/[/url] Posted by: Harper Thanks for the link. I have been looking around for a BBS hosting service for my SWG Guild. Posted by: ThePCmaN well anyone is more than welcome to join my new Forums website.. just started it a earlier tonight around like 10:30 or so.. but i need a BUNCH more people to join my board.. spread the word.. and yea, proboards.com is a good place to open forums and such Posted by: Harper [QUOTE][i]Originally posted by BLuEnGrEEnPC [/i] [B]well anyone is more than welcome to join my new Forums website.. just started it a earlier tonight around like 10:30 or so.. but i need a BUNCH more people to join my board.. spread the word.. and yea, proboards.com is a good place to open forums and such [/B][/QUOTE] [IMG]http://exalted.everythingdata.com/Forums/DIESPAMMER.gif[/IMG] We got the point all ready. The more you post, the less interested i become about looking at your forum. Just keep it down to your sig and leave it at that please. NUFF SED. :) Posted by: CyToToXiC whats up with all these people making there own forum... everyone is doing it. Posted by: ThePCmaN ive just been wantin to do it for sometime now.. sorry if ive spam'd!! but i didnt know everyone was wantin to make their own... but BACK to the actual thread on bad tech support.. i wanna hear some more funny *** stories (specially Silesia's) Posted by: Harper Sorry if I did sound blunt there. Anyways, a few years back I get back from my Christmas Holidays. On of the other guys, Suli, sold a computer to some one and part of my job was to build and transfer data accross. So here I am building this computer and transfering everything accross from the holiday hard drive to the other. Andways, I notice that this guy has a LOT of JPEGs (Yup, you guessed it, PR0N0!) So anyways, there is was this one JPEG on the desktop called SMILEY.JPG. I click on it, and it turns out the picture is this naked guy. Me :- [I](THINKING) Okay, the customer is gay. Big deal.[/I] So I continue the rest his directory trees over. In all, about 10Gb worth of PR0N0. Anyways, I finish setting up this guys computer and i know that Suli is a bit of a pervert (as well as a homophobe). I come walking out of the workshop. Me :- Man! That guy has a lot of PR0N0 on his computer. Suli :- :D REALLY!!!! Me :- Yeah... just click on the jpeg file that is on his desktop. Suli then borrow a CD burner and some blank media from the self and runs into the workshop. Suli :- Where is it? Me :- Click on Smiley Dot Jpeg. [I](CLICK)[/I] Suli :- :eek: [B]OH MY GOD..................!!!!!!!!!!!!!!!!!!!!!!!![/B] For the rest of the day Suli was sitting at his desk with a little lighter complexion that usual muttering things like : SULI :- "I was wondering why he was so freindly with me" In the end, he was not able to complete the sale. Since then, there was several time that I hacked into his worked station and replaced his desktop partern with SMILEY.JPEG Posted by: CyToToXiC lmao, was he hitting on suli? Posted by: winblowz god.. thats just wrong. these posts are HILLARIOUS!! keep em comin' al Posted by: Harper [QUOTE][i]Originally posted by CyToToXiC [/i] [B]lmao, was he hitting on suli? [/B][/QUOTE] After having to complete the sale, and then upgrade his computer a few months later, he was hitting on every one that was in the store that was male. Posted by: CyToToXiC lol thats hillarious. I could imagine one of there faces when he did. Posted by: Harper I have been working with computer for quite a few years now. Now one thing i can not stand is some one that smokes around their computer. Mainly because it stink up the computer and about 75% of all the crashed hard drives that I dealt with have come from computers that smelt like ash trays. (BTW, I am causal smoker myself, so lets not start an Anti-Smoking Debate) However I still hate the smell of Cigerette Smoke when you open the PC. It's stinks up the entire workshop. It's normally like this... ME :- [I](Working on PC to remove case)[/I] ME :- [I](Unscrew the back)[/I] ME :- [I](Remove Side Panel)[/I] ME :- [I](Look Closer at computer)[/I] ME :- [I](Natually Breath in)[/I] ME :- PAUW!!!!!! Far out, this computer smell like an ash tray. ME :- [I](Looks around PC and notices ash all over the componants.)[/I] Anyways, I found out what is worse than that PC Case Cigerette Smoke Smell........... [B][COLOR=green]RETIRED OLD GEEZER SMELL!!!![/COLOR][/B] Ever go the retirement homes to visit your oldies, or get just behind some old man in a shop centre queue. And the you notice [B][COLOR=green]that smell.... [/COLOR][/B]. My house mate can not stand it (nor does he like smokers) Anyways this week, I have this old man drop his computer off. Yup, he had [B][COLOR=green]that retirement village smell [/COLOR][/B] to him. Anyways, he drop his computer off. 2 hours later, I am in the production room still. ME :- [I](SNIFF SNIFF)[/I] ME :- Man that guy stinks. I can still smell him and it's been about 2 hours. ME :- [I](Working on PC to remove case)[/I] ME :- [I](Unscrew the back)[/I] ME :- [I](Remove Side Panel)[/I] ME :- [I](Look Closer at computer)[/I] ME :- [I](Natually Breath in)[/I] ME :- PAUW!!!!!! Far out, this computer smell like a [B][COLOR=green]retirement village!!! [/COLOR][/B]. This guys computer had a really strong pong to it. SO I called up my house mate just to let him know that [B][COLOR=green]PC RETIRED OLD GEEZER SMELL[/COLOR][/B] is alot worse than PC Case Cigerette Smoke Smell. He told me that he did not need that mental image, and then hung up. :D Posted by: CyToToXiC lol, nothing natural smells worse than a retirement village Posted by: Harper or the inside of their computers. Posted by: ADZ want to know what is worse than old man smell inside a computer? A sub sandwich inside a computer. Ingredients: Meat (ham, pepperoni & others) lots of vegetable, mayonaise along with other dressings and cheese. Instructions: Get a pen of some sort and use it to remove the face plate. shove the pencil into the fan, because that is the cool thing to do. insert sandwich into the machine! Make sure you pack other objects in there as well, dont forget to put your empty chip bag along with your plastic knife and fork. and there you have it. one #$%@ED up and smelly @ss machine :D Posted by: CyToToXiC check out this video. Its about someone who works at an internet hepl desk [url]http://www.deadtroll.com/index2.html?/video/helldeskcable.html~content[/url] Posted by: milen Hah nice movie.... Posted by: Harper Yeah yeah yeah.... I know that i sead that I will not be posting this week, but I need some thing to take my mind off things..... Anyways...... UPS/SURGE PROTECTORS A few years (and jobs back), I sold my old man surge protector. It was some unknown brand called PowWare. I think the company as gone belly up since then. Anyways, my parents place get hit with a power surge. When the power is restore, the UPS is no longer working. So my dad is bugging me for replacement battery. And in the end, I found out that the manufacture for the UPS is no longer around. Me :- I can not get a replacement battery to this thing. The manufacture is no longer around. You are going to need to get another UPS. Dad :- What you mean!!!!!! You sold be another piece of $#!+!!! It's was working before power surge. And now it's not. Me :- Like any other UPS that is on the market. It the power died, it means that it's did it's job. Dad :- What's that suppose to mean??? Me :- Okay fine, take your pick. What would you rather be replacing. The $250 UPS, your $2500 Macintosh? Dad :- Oh.......... Posted by: Harper Just had this looney toon...... On the phone :- LOONEY :- My monitor is not working? I pull out the cable that connected to the video card, and there is a pin missing. Think one one of the pins are stuck the video card. ME :- Well, fishing monitor pins out of video cards is not one of thinks I like doing. Perhaps I could sell in another video card. It will be cheaper. As for your monitor cable... it's one of those monitors that you can unscrew from the back? LOONEY :- I can all ready take the cable off the back of the monitor. ME :- Oh... good. That means all you need a monitor cable and a video card. LOONEY :- Cool. I will see you in half hour. Half hour passes..... The looney shows up. LOONEY :- I brought down the monitor cable. [I] This guy put out the monitor cable. Standard VGA Male Pins on one side.... the connection for the monitor board on the other.[/I] Me :- Did you remove the cable from inside you monitor. LOONEY :- Ah yeah... It's easy. You need to unscrew the monitor, reach in and pull it out. Me :- I don't have this sort of cable. I was expecting that you had a normal VGA to VGA cable. Not VGA to Monitor Board cable. LOONEY :- It's all stardard isn't it. [I]Looking at the VGA connection, there was 1 pin missing. The normal one that is in the middle row.[/I] Me :- Not that. I think you are going to have problems with your actual monitor, and not with the cable. LOONEY :- Do you think that I can get this monitor under warranty? For the next 15 minutes, I was talking to him that messing around with a monitor when you are not sure what you are doing is borderlining suicide. LOONEY :- Well, I will see if I can repair it myself then. Posted by: silence782 I'm new to the computer field. Reading this stuff almost makes me wish I'd chosen a different field. Posted by: ccskorn This has got to be the worst, this was me calling Sprint DSL Tech Support. My prob was that my speed test speeds were coming up as the same speed as the lower service, 500k down, and we were paying for 1500k down. Every time I called I got an Indian person who read cards, you could tell, and every time I called they said the SAME thing. I know quite a lot about my router and modem, so half the crap they told me I had already tried 10 times at least. Then I just say screw it, and forget about it. I called once a week for about 7 MONTHS!!!! My dad was getting ready to sue them for the difference in price in speed. I then call and tell the Indian person, can I speak to a TRUE tech person? Then they say ok, i'm thinking (WTF!?!?!) The person I was directed to was a nice guy who up straight asked me if I knew a lot about the modem etc., and how to do speed tests via ftp. Then he made me do one speed test, and it was like 67KB/s, and he was like wow, that's way off. He says, hold just a sec. Then I hear him say, oh, there's a setting that was way off, try the test again. 179KB/s, he's like there you go. Then I told him my dad was a little ****ed about how he was paying for the faster one. Then the guy said he'd talk to a supervisor, then about 2 minutes later he said that they put $200 credit on our bill. I thanked him graciously, and said bye. Long story short, there is some good customer service out there. Oh and onetime my service went down for a few days and I called and the Indian people kept doing the same old crap, and telling me to wait and they'd call back (never did). Then after 3 days of it, they tell me the service provider was down and would be back up tomorrow. :mad: Man that sucked, but that was before I knew about "True" customer service. Posted by: FireFox [QUOTE][i]Originally posted by ccskorn [/i] [B]This has got to be the worst, this was me calling Sprint DSL Tech Support. My prob was that my speed test speeds were coming up as the same speed as the lower service, 500k down, and we were paying for 1500k down. Every time I called I got an Indian person who read cards, you could tell, and every time I called they said the SAME thing. I know quite a lot about my router and modem, so half the crap they told me I had already tried 10 times at least. Then I just say screw it, and forget about it. I called once a week for about 7 MONTHS!!!! My dad was getting ready to sue them for the difference in price in speed. I then call and tell the Indian person, can I speak to a TRUE tech person? Then they say ok, i'm thinking (WTF!?!?!) The person I was directed to was a nice guy who up straight asked me if I knew a lot about the modem etc., and how to do speed tests via ftp. Then he made me do one speed test, and it was like 67KB/s, and he was like wow, that's way off. He says, hold just a sec. Then I hear him say, oh, there's a setting that was way off, try the test again. 179KB/s, he's like there you go. Then I told him my dad was a little ****ed about how he was paying for the faster one. Then the guy said he'd talk to a supervisor, then about 2 minutes later he said that they put $200 credit on our bill. I thanked him graciously, and said bye. Long story short, there is some good customer service out there. Oh and onetime my service went down for a few days and I called and the Indian people kept doing the same old crap, and telling me to wait and they'd call back (never did). Then after 3 days of it, they tell me the service provider was down and would be back up tomorrow. :mad: Man that sucked, but that was before I knew about "True" customer service. [/B][/QUOTE] Yea, I've had that happen all too many times........really gets annoying......wat's nice is though, i can dl at around 200kb/s without a dl accelator......and i only got a DSL connection with 256up and 512 down.......gotta love firefox(the web browser......not me......but you better love me neway! ;) and if you don't then i think i'm gonna cry :( ) and a few "tweaks".. Posted by: Harper [QUOTE][i]Originally posted by silence782 [/i] [B]I'm new to the computer field. Reading this stuff almost makes me wish I'd chosen a different field. [/B][/QUOTE] LOL!!!!!! Tell me about it. There is some days that I do wish I was some one simple like a warehouse forman or a cleaner as they some times do make more money than I do. Once again, I had another one of those memorable phone calls with HP "Sale Support" that is down in India. PLease note that I have been having a REALLY SHITTY week this week, so I was on a short fuse at the time Me :- Hi, I would like to check whether or not Presario X1401AP, Part number PH508PA comes with 1Mb or 2Mb L2 cache. Sale Support :- Do you have the model number? Me :- Ah..... Yeah... X for X-Ray 1 4 0 1 A for Alpha and P for Peter Sale Support :- Do you have the part number? Me :- P for Peter H for Henry 5 0 8 P for Peter and A for Alpha Sale Support :- Do you have the serial number? Me :- Excuse me.... If I have the serial number, that would mean that I have sold the notebook. Unfortunatly, the customer is not going ahead unless he find out whether or not this notebook comes with 1Mb or 2Mb L2 cache. This is sales support right??? Sale Support :- Have you check the HP Website? Me :- I checked. It's not there. Once again HP has put a product onto the market with out giving rest of the world any information it. Do you think I would be calling you otherwise? Sale Support :- Let me check for you. Me :- Thank you. Sales Support :- It comes with 512Mb Ram. Me :- Excuse me, that is not the question that I ask here. I want to know the CPU cache. Sales Support :- It comes with a Centrino 1.7Ghz CPU Me :- [I]Pauses to find out how much L2 cache comes with this notebook[/I] Me :- [I]Pause[/I] :rolleyes: Me :- [I]Pause[/I] :angry: Me :- [I]Pause[/I] :mad: Me :- with...........? Sales Support :- a 80GB hard drive , DVD+RW, 802.11...... Me :- :mad: Yeah yeah yeah..... 512MB Ram, 80GB Hard Drive, DVD+RW, SD Card slot, 802.11b/g, Bluetooth, Windows xp PRO, MS Works, MS Money, Norton Antivirus 2002 (OEM), Interview WinDVD, Studio DV - 1 Yr Intl Parts Warranty. I know this all ready as it on my price list from you guys. Now answer my question. HOW MUCH CACHE on the CPU. Sales Support :- Um......... Let me put you on hold. (HOLD MUSAK) Sales Support :- It comes with 2Mb L2 Cache. Me :- Thank you. Sales Support :- Is there any thing else sir? Me :- Yeah. Tell HP to get their thumb out and get their website up to date. Sales Support :- Thank you for the feed back. Posted by: CyToToXiC LOL!! lazy Posted by: Harper [b]<--------- HP is now the inspiration for my new avatar.[/b] :p It's never ends with HP. This time it with the Presario R3205AP. Price list says set of specs, technical sheet says another. In the end, I just had the same phone conversation again. Only difference..... Me :- How high can you boost the video memory of the Presario R3205AP? Sales Support :- It comes with 512Mb Ram. Me :- :rolleyes: Me :- :angry: Me :- :mad: [B]THAT IS NOT THE QUESTION I AM ASKING HERE!!!!!!!!!!![/B] I some times wonder why I am sell their products. :sigh: Posted by: HoLoCroN I've been hearing allot of bad experiences with HP lately, maybe they've had a change in management.... Oh well... Posted by: koldapu has nothing to do with change in management, they've outsourced to india fortunately, i'm fluent in 2 indian languages, so, it hasn't become much of a problem for me Posted by: Harper 2 years ago, HP moved most of thier phone sales support and phone technical support over to india in a move to save a few bucks over the following 7 year. Also, with the merger with HP and Compaq, that has also cause more fun and games. Because of those this, I have been having the following problems with HP :- * Pre-Sales Support Team. They have done away with them. I call up HP, and only get the Tech Support Team. And the problem with those guys is that they think that I have the machine right infront of me. When I relality I have not even ordered for my customer. * Tech Support Team. Lack of experience. There are no experienced techies over in the india call center. A few years back, if I had an older product (no longer covered my warranty), I call up HP / Compaq and then ask if I can speak with a senor techie. Mainly because they would of dealt with the same problem in the past. And i would get some excellent results with that. NOW, I call up, i get some one that THINKS they know what they are talking about. They will BS you around for a bit with some fix-me-ups that don't really work. And then in the end, they will simply sweep then entire matter under the carpet with the following phrases :- - I need to get back with you tomorrow. (Yeah Right) - This product is no longer under warranty, we can not support you. (If the product is no longer under warranty, then tell me up front as appose to BSing me around.) * Website. One thing that HP still continues to with their Australian web site is the following :- - Advertise products that are not even been released yet to the dealer channel. It rather embarrassing when you have a customer calling me about some new HP Notebook that is not on my dealer price list. - Advertise products that are EOL (End Of Life). Currently, the Australian HP Website are still advertising some notebooks that have been EOLed about 3 months ago. Same goes with other products such as Printers and Multifunctionals. - Not advertise new products. The new line up of HP Compaq Persarios have been released on to the market. I have them advertised on my website, but the HP website does not. This really gets annoying when i have some customer calling me up about some minor detail that is not on the price list breaf. Which I then need to call HP Sales / Tech Support about. (See above) * HP Dealer Marketing. I get these idiots that claim to be from HP coming into my office every 6 weeks. They are actually from a company called M&M Marketing. I really hate them as they tell me information that :- - I all ready know thanks to my distubutor's price list - I all ready know thanks to advertising - I am not really interested in as they are not a product that I do not sell. * HP Promotions. Last month HP had some promotion with FREE EXTENDED Warranties with some their notebooks. And a Free iPAQ 2210 with some others. This was a promo that was going on for the entire month of July 2004. I did not find ANY information on this until 3rd week of July. Which is a little late. Over all, I do like the HP line up of products. The problem is the lack up support that they give the people in the dealer channel (the people that actually sell and support the products) just suck. I have a few other beefs with HP, but I should get to work shortly. Posted by: Harper Man, I am getting plagued with idiots today. I have 3 people contact me all wanting computers just for MYOB and Accounting. However they want the specs of a ubar games machine. When i am quoting people, I will ask them a lot of question or make a lot of comment about their choice of equipment. i do this as I have come accross too many people the just do not know what they are buying. And in the end, i find that that i can score their business if i give them a computer that will suit their needs. Not just simlply supply overkill. This one in particulare...... DUMB *** :- I just need basic computer. Could you put in a 256Mb GeForce 6000 Video Card in with the quote. ME :- What are you using this computer for? Games and MultiMedia? DUMB *** :- Nah.. This computer is just for business. I'm just runnning MYOB. Could you put in Sound Blaster Audigy II ZS Platium Pro Sound Card in there. ME :- Sound Buff right? DUMB *** :- Nah.. This computer is just for business. But I hear that they are really good sound card. I just want to listen to MP3. Could you give me a Pentium 4 3.8 Ghz CPU? And in the end after i give them the file sell price (about AU$3000), I get this comment coming back to me DUMB *** :- WHAT?????? You expect me to pay that. I am not made of money you know. I just wanted a computer so I can run MYOB on it. Posted by: CyToToXiC what the **** is he going to do with a 256Mb GeForce 6000 and 3.8 Ghz CPU?? WTF is he thinking... Posted by: Harper The stupidity never ends with HP. Same phone called again (third time in the last 7 days). Same Conversation. This time is confirmation on the ChipSet on a notebook. I can not wait until next week's HP Reseller's Night. Posted by: DoomPotts I called virizon to check and see if dsl was avaliable in my area which is very rural, so i give them all the info they ask for name, area code, and phone number. He tells me i its now avaliable so i place an order and he says that i will recieve a comformation in my email. Hour later i check email and it says when the package will arrive and what is all included, so i was very eager to get it because i had to put up with a 56k modem for last 2 years. After waiting 2 weeks and the arrival date is 2 days past i call up and ask why my package wasnt here yet, so he puts me on hold for 2 minutes and when he comes back he says the order was canceled because dsl lines only reach out 1800 feet to a house and ur house is 1900 feet......... What a Tease! Posted by: Harper One of my freinds has the as the same thing happen. The street behind his house had cable internet, his street did not. Posted by: HoLoCroN Thats brutal!! Also, I just wanted to give a shot out to all of you (especially Silesia) for keeping this thread alive, its good to know that I'm not the only one that has to deal with ridiculous support groups! Keep the stories coming!! Posted by: Harper No problem HoLoCroN. I love this thread has is nice to know that I am not alone out there. It was a shame that I was too sick to show up to the HP Reseller's Nights this week. I would of given then am ear bashing. Persaonlly I think this thread should be made sticky? Posted by: 2Crunk [QUOTE]Persaonlly I think this thread should be made sticky?[/QUOTE] I agree, with 10 pages and counting, this has to be one of the longest discussions in TF history! Posted by: HoLoCroN Mods, Is this thread sticky material???? Hook it up!! :) Posted by: ADZ I would say so - I will post in mod forum for an S mod to do so :D Posted by: Harper I am going to run out of stories to tell if they make it sticky. Posted by: shan i'd have to say any call that comes in wanting to set up their shopping cart, and they speak a language i don't and i have to get an interpator on the line...that can take a couple hours :( Posted by: jaksback the worst was helping a friend get out of her AOL contract and we were on the phone for like 4 hours throughout an afternoon before we could finally convince them to give her a conformation number the stated she was disconnected and no longer being charge. Another friend didn't get the number and was later down the road charged for 6 months worth of service that she didn't even have. Thats scandalous!!!!!!!!!!!!! Posted by: ADZ took my mate 45 bloody minuted to do a DUN Set up over the phone the other day...my world record was 35 mins! Posted by: Harper Love what happened last night. For about a month, we are organising this big server setup. So we tell the customer to make sure that they have a Static IP address for their DSL Connection. Anyways, the customer organises this with [URL=http://www.bigpond.com/default.asp]Big Pond[/URL]. This delayed us for about 3 weeks. But it got done in the end. Day 1. Every thing is fine with the DSL connection. However since there is some software and virus issues with the server, we needed to take the server off site (save the customer some money) Day 2. Re-installing, Testing and Cleaning up virus. This was all inhouse. Day 3. Back on site again with the newly installed server. The internet was working fine inhouse, but not on site. So here we are scratching our heads on what went wrong. We are back tracking through everything from the router to the server. About 3 hours later, we disided to called up Big Pond. 5 minutes later, we find out that some idiot at their turned off static IP address as it was not being used. And they are trying to convince us that it will take 3 weeks to reset that up. You can imagine the colour language I had to say to them about this. 3 hours later, another IP address was restored. So we figured "GREAT!!!!". New problem. The new IP address for the internet traffic has been set up. But the Email MXrecord is still pointing to the old IP. So we had to yell at the senior tech to let him not that until the IP addresses are matching, the server is not going to be working. Another 3 hours later..... that was sorted out. 9 hours for a job that should took only 2 thanks to some idiot at the ISP end. Posted by: hitek heheh.. the techs at bigpond arent very bright.. I got cable with them and one day I had very high ping times to [url]www.bigpond.net[/url] so I decided to call the tech support. Spoke to some guy.. And I told him I was getting high ping times and he said asked what address I was pinging.. I told him [url]www.bigpond.net[/url] and he goes to me .. ok that's not us so dont use that address.. try [url]www.bigpond.com.au[/url] .. I then asked him .. If you don't own it why are the IPs the same?? he then put me on hold for 5 mins.. then when he came back.. pretended nothing happened Posted by: Harper [QUOTE][i]Originally posted by hitek [/i] [B]. Spoke to some guy.. And I told him I was getting high ping times and he said asked what address I was pinging.. I told him [url]www.bigpond.net[/url] and he goes to me .. ok that's not us so dont use that address.. try [url]www.bigpond.com.au[/url] .. I then asked him .. If you don't own it why are the IPs the same?? [/B][/QUOTE] Sort of reminds of Hungry Jacks. You got the Hungry Jack. And you got the Burger King Hungry Jacks. At least there you know the difference between the 2 as the Burger King Hungry Jacks has the Hershey Chocolate Pies, where as Hungry Jacks does not. Sounds like the Techie was new and a bit wet behind the ears. The problem with Big Pond techs is not always the techie on the phone, it their managers. You call them up, the phone techie has this goal of under 5 minutes to solve problem that they need to achieve. If they go over, there is a good chance that they might have one of their supervisors giving them a drilling. So givin an oportunity, they will try to fob you off with some other excuse that translates into "It's out side my control" And the problem is that some problems / people take more that 5 minutes to sort out. Eg. Windows 98 network setting where you need to re-start the PC EVERY TIME you change something. I always try to get a few names of some one the senior techies at Big Pond as they do not have this stupid 5 minute dead line that they have to meet. Unfortunatly, Teltra / Foxtel laided off the last one that I knew and got along with 2 months ago. So i need to find another name there. As for the techie that I was dealing with before, I know he's got himself a Jim's LawnMowing Service fanchise. And he is happier than ever. I will keep Jim's LawnMowing/Cleaning/CarWash/Etc that in mind if I ever get laid off. I really hate Optus. Like the problem with Optus is that they bundle all their products together so that the end user save about $5 per month. Now I have had this problem WAY TOO MANY TIME. Customer calls me up sayiing that there modem is either really slow or dropping out. So you finally trouble shoot the modem and computer, and you are 100% sure that the there is nothing wrong with the computer. So you talk to the internet tech support. 15 minutes on hold........ Finally talk to some one, and they eventually blame the phone line. So you get transfer over to the phone line people. Another 15 minutes on hold......... And they try to do a few things.... and then they blame the internet people. Another 15 minutes on hold. And after play telephone ping pong between the internet and phone support people, you they finally get some out the look your phone line. This is only between 9am and 7pm, and it takes the about 3 days to come out, and some one needs to be home. And then there was this one time, next store neibour's laptop. It was a 486. I just ran Windows 98. Anyways, you talk with the Optus Tech Support people about how this guys line keeps dropping out. Tech Support :- What the speed of the computer? Me :- It a 486 100Mhz CPU. Tech Support :- Oh..... it's too slow. That why it dropping out. Me :- Don't give me that crap. I personallly have a 486DX75 that used same modem, and i don't have any problem. Tech Support :- Oh...... This was followed by this Tech Support :- Does this guy have any extra phones or faxes? Me :- Yes he does Tech Support :- When there is your problem. That the reason why the mdeem is dropping out. 5 minutes later..... Me :- Look, I just have a question..... If I have a house with 4 phone and 1 fax machine on the same telephone line, but in different wall socket, could this cause a problem with the problem with connecting to your ISP? Tech Support :- Oh definatly! That must be the problem all the long looking at these log reports. Me :- Guess what.... I just described my home telephone situaction just then. I have the my customer's "too old" laptop here with modem. And I can connect on to the internet with out a problem here. Tech Support :- Must be some thing at the telephone exchange. Me :- He's my next store nieghour and i use Optus on my for my phones too. After about another half hour of screwing around, they finally reaised that there was a problem with the phone line connecting to the house. Posted by: HoLoCroN I received a call from one of my users, she has been out of the office for about three months due to some sort of medical disability. Well, she finally arrived from her medical vacation but is in a "fragile state." Well, the other day she called and asked for a keyboard with "softer keys" because the keys on the keyboard hurt her carpal tunnelled wrists... :eek: I told her that unfortunately, there is no possible way I can control the sensitivity of the keyboard's keystrokes and that all keyboards are made the same so buying a new one would not be of any use... She has been "milking the cow" with her medical excuses. I just find it hard to understand what soft keys have to do with her back surgery.. I'd ask for a nicer chair. :) Posted by: Harper That is some thing that I don't miss about working retail. I used to hate having to sell keyboards to people. It used to **** me off that I would spend about 30 minutes with the customer for a keyboard that is only worth about $30. (which i only saw about 5% with on comission.) Not to be rude to the end user, but it was some thing that was just simply not worth my time. Posted by: Xiun I just love the generic responses you get from HP. Emailed them cause a HP comp was getting to the XP boot screen and rebooting after SP2 was installed. I had tried the HP "recovery" thing they got, but it wouldnt finish for some reason. So after emailing them, I get a response with like 2 pages of suggestions of what to do. At first, I was like "Great! one of these things has got to work!" But alas, every single one of them was pretty much the same thing: "use Hp recovery" and , of course, every time, it would tell me how to do something from windows... funny, I thought this comp wouldnt boot to windows... Waiting for the reply to the email I sent them now, dont expect any help. Would be great if I could get a good laugh though.... -Xiun Posted by: Harper It is just me, or it is the amount of the recovery disk that i have had come my direction just don't seem to work. Like in the last 2 months, i have recient model Dell, Compaqs, HP, Packard Bells come my direction. I have been given the recovery CD for these things. I'm like thinking "This should be a breeze....." only to have the recovery CD boot up into Windows 98 and then let me know that there is a series of files missing. And then I get my higher up asking me :- BOSS :- But you had the recovery CD? Did it work? ME :- No? BOSS :- So what is wrong with the recovery CD? ME :- Beats me. I work for you remember? Not Dell/HP/PACKARD BELL/WHATEVER Posted by: HoLoCroN Recently I had to finish up a database migration (SQL 7 to SQL 2000) and I had a support group with a few DBA's doing most of the back end work (re-assigning permissions and checking roles) Well, this usually takes a few hours (thats what the DBA's are for) well, hours have passed by and.. nothing was done... I give them a call and they came up with some excuse that their WAN was down and couldn't connect to my database....well, thats interesting because that message was conveyed through an email..... The question is.. how can your exchange server send an email message when your WAN is down??? :) Posted by: Quantum I had a guy call in with a virus infected PC. I give him the usuall lecture about AV and spyware information. As we reinstalled WinXP, we talked and he really seemed to like computers, especially games and Java (think he studied it some). All was well til he read "Windows has an excited new look" and I heard him moan. I asked if he was OK and he said that he was fine and moaned again. I did hear a continuous slapping noise with his moans. At that point, I put him on hold and told my fellow co-workers. Once they heard him on speaker phone, no one doubted I got the weirdos. That was my best call for that week too. Posted by: CyToToXiC :shocked: :laughing: :laughing: :laughing: omg thats funny Posted by: FireFox Ok, for July 4th weekend I went up to New York to spend the holidays with some of my family. Anyway, I went over to my aunt's house and she has HP computer that is about 2 years old, and she has 1.5mb cable connection (I have to get that or better some day because it is really really really nice :eek: :eek: :eek: ) So, I notice that she has all these toolbars for IE, and weatherbug etc etc. So, I give her the "usual" lecture on spyware. So I download adaware and spybot s&d, and install them for her. However, she is very paranoid when it comes to viruses and hackers etc. So she gots zonealarm and some weird AV programs running on her computer (can you see where this is going?)............I figured that adaware and spybot would totally screw up IE because of that crappy spyware junk that she gots, but I figured it would teach her something :p So, I didn't run adaware or spybot, I showed her how to do it....because if something were to go wrong while I was doing it I would get all the blame.....:rolleyes: Ok, I'll make a long story short......in the end my aunt ended up screwing up her computer, and tried calling everybody that she knew that knew something about comptuers to fix her computer, while I'm just sitting there trying not to laugh my head off because I could have it fixed in 5minutes......that's just how i am......i just like to see how ignorant and stubborn people are (did i say that?).......so 3 days later, her cmoputer is still screwed up, and I'm at her house and she won't even bother asking me to fix it (because I obviously don't have a clue of what i'm doing......heck i'm just a little know it all kid.....didn't i already say that?) So, I'm still at her house later that night and I decide to make a pizza for supper.......So, I turn on the oven and start making the pizza.....about 15minutes later i'm done making the pizza and i put it in the oven, and then I go and continue to watch the races. About 2 minutes after I put the pizza in the oven, my aunt walks by and she looks over at the oven and she notices that the red light is still on (omg, I have sinned!).....here's the conversation to the best of my remembrance Aunt: Josh, didn't you preheat the oven? Me: yea..........why? Aunt: The light is still on. Me: Yea, so? Aunt: blablabla I've been cooking for 30 years, and blablalbalballbalalbalballblablal [insert lecture here] blablablalbalba.........(5 minutes later) so don't come crying to me if the pizza is burnt and the toppings is still frozen!!!! (she marches off back to her computer to try to fix it meanwhile i'm trying not to burst out laughing in her face) So, after that lovely talk, I continue to watch the races (btw, i'm hoping that Jeff Gordon will win). So, in the end the pizza turned out to be PERFECT, and my cousin finally fixed my aunts computer :p ......what was wrong with her computer? what scrweed her computer up is because she ran spybot while she had AV programs etc running.....haha......and also my cousin couldn't even fix her own computer so i ended up fixing hers..........if only i had a video camera!!! :) It's so much better if you are there to see it for yourself.....lol.....btw i'm goin back up to new york tomorrow for da weekend Posted by: Harper If only I had a dollar for every time I get a computer with Win NT / 2k / Xp when they don't tell me what there user name and password is..... Okay, I now have a [URL=http://home.eunet.no/~pnordahl/ntpasswd/]LINUX BOOT CD[/URL] so I can get around this problem. However i also love it when I get some smart arse with a BIOS Password that you need to enter every time you turn on the computer. They get shitty with you when you change things. And finally, KODAK MOMENT to all those Windows 9x users. The bring in their computer, you boot it up. User Name and Password Promt comes up and you hit the ESC key just to get in to there computer. They get really shitty with you when they realise that their entire security is de-bunked my one keystroke. Posted by: FireFox Yea, I have one of those "linux boot disks"......that thing works great! I use it to get on my bros computers.......as for the BIOS password I find that pulling out the BIOS battery or shorting the jumper works wonders ;) Your computer is never safe.......never Posted by: Harper [QUOTE][i]Originally posted by FireFox [/i] [B]So, I didn't run adaware or spybot, I showed her how to do it....because if something were to go wrong while I was doing it I would get all the blame.....:rolleyes: [/B][/QUOTE] Been There, Done That, Got The T-Shirt. This week Blame Storm Episode was when this customer's data just turned to READ ONLY when we were transfering data from computer to another. This happened one of the other guys. And the customer was blaming the fact that we upgraded her version of Office. Any ways, the guy was sick the next day, customer needed computer sorted out. I show up onsite (there was a few other things that needed doing). For the first 5 minutes she is going off at me about my offsider. CUSTOMER :- [I]Blah blah blah[/I] You currupted my files [I]Blah blah blah[/I] It's all your fault [I]Blah blah blah[/I] I'm gonna sue [I]Blah blah blah[/I] ! ME :- Excuse me.... before you start calling the Department Of Fair Trading and your lawer, can I just show you some thing? CUSTOME :- WHAT IS IT!!!!!!? ME :- Where is the "corrupt files"? CUSTOMER :- (Points to directory) ME :- (Highlights directory, go to properties, de-activates READ ONLY Attribute, open file few files) 30 seconds later..... CUSTOMER :- You fixed it. ME :- yes. Now are you still going to call your lawer on me??? Can we continue on with the rest of the stuff that you need me to do? Posted by: Harper We work as agents for TPG internet. This is great for 2 reason. Every person we sign on, the company get $3 (WOW!!!! I can not even get a McDonald's Value Meal with that) 2. Our main reason is so we can get people signing up so we can make money on the "on-site installation" of the routers, wireless networking and all that. Mainly because the people on the internet help desk really does not want to have any thing to do with that sort of stuff. Especially when there is internet line sharing and especially wireless. In fact, I think all ISP help desks do not want any thing to do with Wireless (and there is a lot of good reason why) So that where we come in to the picture. Apart from that, if some one all ready knows how to get themselves online, and in the end we just get $3 out of it, i will just politely give them TPG phone number and tell them to deal with them directly. (Like I really have better things to do than just read out terms and conditions for another company just for $3). Anyways I get this one idiot calling me... IDIOT :- I want to connect via the broadband internet. ME :- Do you have a connection IDIOT :- No ME :- Okay, we are agents for TPG Internet. IDIOT :- I just cancelled my TPG Internet plan. ME :- Well, unfortunatly we are agents for TPG internet. If you want to get another ISP, we can then help you set up your computer. IDIOT :- Well what is are your plans.... ME :- (Spends the next 5 minutes explaining the plans) IDIOT :- What do you mean my 200Mb Cap on the 19.95 plan? ME :- (Spends the next 2 minutes explaining what is means with "First 200MB no additional change ; then charged at 15¢/MB capped at $40 ) IDIOT :- So what happens if I download 300Mb? ME :- Mean that you will be charges another $15 for that month. IDIOT :- But I don't want that? ME :- Then go for the Home Unlimited 256 at $49.95 per month. IDIOT :- But I don't want to pay more per month! ME :- (Spends the next 3 minutes explain to this numbnut that some people only want a low plan and the might be better off on Home Unlimited 256 plan. FINALLY he gets it.) IDIOT :- How do I pay? ME :- Credit Card or Direct Debit Authorisation. IDIOT :- Can i just direct debit into your account? ME :- No, you have to sign a Direct Debit Authirisation saying that you give TPG permission to take money from your account. IDIOT :- How about if I give you cash or a cheque? ME :- No, the only methods of payment are Credit Card or Direct Debit Authorisation. IDIOT :- But I am giving you these other options of payment. ME :- Look, as I explained earlier, we are agents for TPG Internet. We just act on their behalf. We are not the ones that make the rules. It's Credit Card or Direct Debit Authorisation from your account. IDIOT :- But I am giving you all the other methods of paying you. ME :- (PAUSES) :rolleyes: Look.... tell you what. Just give me a cheque for $599.40, and then you don't have worry about some one taking money from your credit card or bank account? IDIOT :- Why so much? ME :- (PAUSES) :rolleyes: :mad: Because that is 12 months worth of internet access for you. IDIOT :- But I don't want to pay for the full year up front!!!! ME :- Fine.... contact TPG directly, you arrange some thing with them. Good bye. (hangs up phone) And just for another $3....... It get better.... this same person calls again 3 hours later. IDIOT :- I want to connect via the broadband internet. ME :- Do you have a connection? IDIOT :- No ME :- Okay, we are agents for TPG Internet. IDIOT :- I just cancelled my TPG Internet plan. ME :- Did you call us earlier this morning? IDIOT :- (PAUSE) No..... (PAUSE) (PAUSE) (PAUSE) (HANGS UP) The things I do so I can afford half of a MacDonald's McValue Meal........ :rolleyes: Posted by: Harper [QUOTE][i]Originally posted by FireFox [/i] [B]Yea, I have one of those "linux boot disks"......that thing works great! I use it to get on my bros computers.......[/B][/QUOTE] I just love the $80+GST call out for 5 minutes work because some twit forgot what password that they used. :cool: :D Posted by: Harper Sold this guy a second hand computer. And ways there was this one problem and I was fixing it up under warranty. GUY :- I paided $250 for this computer. For another $250 more, I could of gotten a new one. ME :- [I](Thinking) Why didn't you?[/I] :rolleyes: Posted by: Harper Since a lot of my Rants seem to be about CALL CENTRES, I did like what ZDNET AU called them....... (see attached) Too True. Posted by: Apokalipse I can get McDonalds meals for $3 Posted by: Harper Cheese Burger Meal? oh please.......... :) Posted by: FireFox I like cheeseburgers.....and fries. ^_^ Ok, back on topic............... This weekend I went up to New York again......and my grandma has been having problems with her computer.....So, I put together a new computer from spare parts that i have lieing around......So, i take it up to New York......take her old computer and part it out and put some of the parts in the "new" computer. That took about 20 minutes. So far so good........I installed win98se and the computer seems to be working fine.....but then it happened.......the computer crashed! ahhh.......and i just hit the handy "reset" button on the front of it.....and it booted back up, and about 5 minutes later it crashed again! After the second time, I knew something was wrong.....i immediately assumed that it was the hard drive......because it is a older hard drive, and it has given me some problems in the past. So, I run a few tests, and it isn't the harddrive......i check the memory....nope.....i check the ide cables......nope.......i check just about everying except for one thing......the usb card!!!! That was the cause of all my troubles......it took me about 2 days to figure that out..... >_< The odd thing is though......i should have known that it was the usb card because it has given me all kinds of trouble in the past......however, i thought that she had got a new one, but she didn't......so now she's USBless........I'll fix that the next time i go up to New York.....but dang, that thing was annoying.....and what is even more annoying is her isp....she has 56k and it connects at 24,600......it is so pathetically slow......it's like downgrading from a enzo ferarri to a horse and buggy..... X_x Posted by: Rootboy [URL=http://www.28thsignala.org/hpservicesucks/Main.htm]CLICK ME[/URL] :angry: Posted by: CyToToXiC i wouldn't be suprised if HP goes out of business within the next 2 years. Posted by: Harper [QUOTE][i]Originally posted by Rootboy [/i] [B][URL=http://www.28thsignala.org/hpservicesucks/Main.htm]CLICK ME[/URL] :angry: [/B][/QUOTE] i sell HP Products..... [SIZE=3]I SHARE YOUR PAIN!!!!!!!!!![/SIZE] On thing that I will comment on is that the HP Pevilion (Perv-Villians) and the Compaq Presario (****-Sario) is that they are a P.O.S. Notebook Computer that HP does pump out. I am reading over that URL, (baring the crushed LCD display), you should of pushed for a DOA replacement. I know down here, if I get a faulty hardware that is not the customer's fault. Eg. "issues with the DVD/CD/CD-RW" This should of been reported straight away. Unfortunalty, as soon as "Delta airlines was nice enough to crush the display on the flight from Atlanta to Pittsburgh", that is when HP or any company will put the matter under the carpet, thus turning DOA Replacement into Out Of Warranty Repair. Posted by: ATIRAGEPRO [COLOR=darkblue].........:confused: Hey, I'd hate to get of the subject here, but this is the [size=7][b]BIGEST[/b][/size] topic I've ever seen on a forum![/COLOR]:p [COLOR=red]I think you guys are literally making history here!![/COLOR] :p :cool: Posted by: XT [QUOTE][i]Originally posted by Silesia [/i] [B]i sell HP Products..... [SIZE=3]I SHARE YOUR PAIN!!!!!!!!!![/SIZE] [/B][/QUOTE] I know threw experience hp products are bad but a salesman complaining about what he sells. How bad is hp there seems to be no end to their crapness Posted by: Harper [QUOTE][i]Originally posted by XT [/i] [B]I know threw experience hp products are bad but a salesman complaining about what he sells. [/B][/QUOTE] As i tell customers over the phone, the product is only as good as the company that stands behind them. I constantly get see customer's blaming the sales guy directly when products fail. Most of the time they are powerless to do any thing. However since i look after the RMA and QA setion too, i do do the heavy on the people that are directly looking after the repairs. Been doing a lot more Toshiba Business business as of late anyways. Posted by: XT [QUOTE][i]Originally posted by Silesia [/i] [B]As i tell customers over the phone, the product is only as good as the company that stands behind them. I constantly get see customer's blaming the sales guy directly when products fail. Most of the time they are powerless to do any thing. However since i look after the RMA and QA setion too, i do do the heavy on the people that are directly looking after the repairs. Been doing a lot more Toshiba Business business as of late anyways. [/B][/QUOTE] Just pray you dont get an emachine month:p :D Posted by: Apokalipse [QUOTE][i]Originally posted by Silesia [/i] [B]Cheese Burger Meal? oh please.......... :) [/B][/QUOTE] the large meals actually, like the quarter pounders, or the mcchickens I just thought of something, if Mcdonalds took over Microsoft, would they call the oprating system's McWindows? Posted by: bobojuice Thought i might throw in my two cents... So i try to call up AOHell and cancel my account because they suck and im switching to DSL. First call went a little something like this. Lady-Hi aol can i help you. Me- Yes, i want to cancel my aol. Lady- I'm sorry to hear that, is there a reason you want to cancel? Me- I dont like aol, and i want to cancel it. Lady- So, what is the reason? Me-(thinking: I have to give them a reason before i cancel it???) Me- Because i dont like the software, and it's too expensive, and i dont want to use it anymore. Lady- Are there any other reasons? Me- Yeah, im switching to DSL. Lady- Well, we have an aol for broadband plan that's only 24.95. Me- I dont want the account anymore, i just want to cancel it. Lady- I'm going to sign you up for 2 free months of aol for broadband, and if you dont like it anymore you can call and cancel it. Me- I dont want aol for broadband, i want to cancel it. Lady- Im sorry but i already signed you up for it and i cant change it. Me- Can i speak to a supervisor? Lady- Hold on please. ---Gets disconnected--- Call 2: Lady 2: Hello thanks for calling, how can i help? Me- I want to cancel my aol, i just got hung up on. Lady 2: Im sorry to hear that, what is the reason you want to cancel? Me- Because i dont like aol anymore. Lady 2: Is there a reason you dont like it? Me- Yes, i dont like the software, im switching to dsl, its too expensive, and i dont want it. Lady 2: Well i can give you 2 free months of aol for broadband... Me- I dont want 2 free months i want to cancel it. Let me speak to a supervisor! Supervisor: Hello, how can i help you? Me- I want to cancel my aol, and i dont want 2 free months, i just want to cancel it now! Supervisor: Well, im going to give you 2 free months and if you want to cancel you can call back and cancel it. (battery in phone dying) Me- (getting loud and annoyed) Listen, i dont want 2 freaking months, i dont want aol, i dont want to call you back, i want to cancel it NOW!!!!! Supervisor- Sir, i think you should try it and see if you like it... Me- My phone is dying, i want you to cancel it now. I dont want to call back. Let me speak to a freaking supervisor!!! Supervisor: What part of i am a supervisor didnt you understand. Me- (thinking, what a f..cking @sshole.) Me- Listen i want you to cancel it. Supervisor- I know your phone is dying so just hear me out. (goes on rambling for 10 minutes until my battery dies) Call 3: Lady- Hello, aol can i help you? Me- Yeah, i wanna cancel my aol, this is the third time i call. Lady- Okay i can help you, what is the reason you want to cancel it? Me-(oh geez) Because i dont like aol, i dont like the software, im switching to dsl, its too expensive...etc.. Lady: Well, did you know you can use aol for broadband with your dsl service? Me- yeah but i dont want it. Lady- But i can give you a free 2 month trial.. Me- I dont want it, my dad has aol, my whole family has it, i dont want it. Lady: Okay, but you can try it for 2 months.... Me- Let me speak to a supervisor!! Lady: One moment.... Disconnected..... Call 4: Guy: Hello aol can i help you? Me- I wanna cancel my aol. Guy: Im sorry to hear that, why do you want to cancel it? Me: I dont like aol, too expensive...etc... Guy: Well, i can offer you.... Me- I dont want any free months, listen this is the fourth time i call, i dont want to have to call you any more. I want you to cancel it. NOW!!! Guy: Okay i can do that for you... The END Moral of the story: AOL SUCKS DONKEY NADS!! *Note* Most of these calls actually lasted alot longer than posted, but i kept it short for yalls sake. Posted by: ohGrFreak bobjuice, you will most likely get a bill or start getting charged again in two to three months by AOL without even knowing it. That happened to me, after I tried to cancel it three times and I even had a cancellation number, after I saw the direct withdrawl of money from my account, I called them up and they never even cancelled my AOL service, even with my cancellation number. Another week of run around phone calls and AOL was finally cancelled properly. Posted by: bobojuice I guess i was lucky then. This actually happened quite a few months ago. I havent recieved a bill at all. However, one day i did recieve a letter thanking me for signing up to aol, that i would start being charged, yada yada... I was fuming, i called aol and they reassured me that it had been canceled, and they didnt know why i recieved that letter. Posted by: Harper [QUOTE][i]Originally posted by apokalipse [/i] [B]I just thought of something, if Mcdonalds took over Microsoft, would they call the oprating system's McWindows? [/B][/QUOTE] But it always been McWindows. Served up with side order of critial updates and service packs. :p Posted by: Quantum I did a temp job doing tech support for a PC maker. 1) A lady called in and was angry like a half-starved wolverine in heat. She said that her motherboard, RAM, CPU, and CD-RW drive was replaced to solve a problem and she wanted to speak to a manager. I asked for the error and Windows wouldn't load since the hard drive wasn't found. I had her run a hard drive diagnostic and grabbed a manager. Turns out, she needed a replacement hard drive. It took 2 weeks to figure that out. 2) An "IT pro" calls in and told me he is an MCSE. His monitor wasn't working. We did a self-test and it passed. When we tried it with the PC, blank video. I asked him to try another monitor and that is when he discovered that, somehow, he connected the monitor to the serial port and thanked me for the help. 3) A kid called and needed help with his modem. He knew what was going on and things were smooth till I hear his mom in the background yell, "You better get off that phone!" The kid ignored her and then, once she repeated herself, he swore. I heard a sound of someone being smacked upside the head and the phone disconnected. I logged it as customer was disconnected by mommy. Posted by: Harper [QUOTE][i]Originally posted by bobojuice [/i] [B]Lady 2: Well i can give you 2 free months of aol for broadband... Me- I dont want 2 free months i want to cancel it. Let me speak to a supervisor! Supervisor: Hello, how can i help you? Me- I want to cancel my aol, and i dont want 2 free months, i just want to cancel it now! Supervisor: Well, im going to give you 2 free months and if you want to cancel you can call back and cancel it. (battery in phone dying) Me- (getting loud and annoyed) Listen, i dont want 2 freaking months, i dont want aol, i dont want to call you back, i want to cancel it NOW!!!!! Supervisor- Sir, i think you should try it and see if you like it...[/B][/QUOTE] LOL!!!!!!!! That is so funny. At least here they the get message like the second time you tell them no. (Thinks about the 2nd last time I told my ISP) Lady :- But we can do some really really good deal on ADSL.... Me :- Look. i have all ready signed, joined and paided. I have all ready joined the dark side. You've seen Star Wars right.(Yodda Voice) There is no coming back from the dark side (Darth Vader Breaths) She actually laughed at that and got the message that she would be wasting her breath trying any further. :) Posted by: Harper [QUOTE][i]Originally posted by Quantum [/i] [B]2) An "IT pro" calls in and told me he is an MCSE. His monitor wasn't working. We did a self-test and it passed. When we tried it with the PC, blank video. I asked him to try another monitor and that is when he discovered that, somehow, he connected the monitor to the serial port and thanked me for the help. [/B][/QUOTE] [SARCASISM]Now Quantum, remember this.... never point out to those IT Pros that they are wrong. Especially when they have an MCSE. I does hurt their feelings. Remember..... they have an MCSE where we humdle computer techies just has some Uni or Collage Qualifications.[/SARCASISM] ;) :) Reminds me when I was working in my last job when i was supporting a Point Of Sales System. I had Mimi (not real name), this chinese lady as one of our bigger clients. Echo has an MCSC. However even with the power of MCSC, i still wonder what goes on in her mind. She calls me up and tell me telling me that her one of her store's computer (about 2 hours train ride away) hard drive had died. I walk out there with a new hard drive only to find that some one had all ready installed Windows 98. So as soon as I found that I out, i was the phone to Mimi straight away. ME :- I thought you sead the hard drive died. Mimi :- Um... yeah.... ME :- So why is that I can just boot up into Windows with out a problem? Mimi :- Um................. that because I re-installed Windows. ME :- Why? Mimi :- There was a problem with the computer. ME :- What sort of problem? Mimi :- Well, you know, there was a problem with the computer. ME :- No I don't know. I get told there is dead hard drive out here. And I come here and find a perfectly working computer. So quit the BS and tell me truth. Mimi:- Well, there was a problem with the bar code scanner and I formated the hard drive to see if that fixed that up. In the end, it turns out that she was setting a the Point Of Sale Software bar code configuration wrongly in a lot of her stores (about 12 of them). And she was trying to see if she could sneak some thing passed a warranty as appose to customer f*** up. I builded her for both my time and the hard drive that I had to purchase. But every single time I come into her head office to see her in person, she will always try to wave around her MCSC book just to show off. :rolleyes: Posted by: FireFox [quote]But every single time I come into her head office to see her in person, she will always try to wave around her MCSC book just to show off. [/quote] lol...that reminds me of my aunt.....even though she doesn't have a degree in anything.......she thinks she knows everything about everything......it's rather pathetic.....but i just let her do it her way just to show how ignorant she really is. Posted by: CyToToXiC wow bobo i'm roflmao Posted by: Harper [QUOTE][i]Originally posted by FireFox [/i] [B]lol...that reminds me of my aunt.....even though she doesn't have a degree in anything.......she thinks she knows everything about everything......it's rather pathetic.....but i just let her do it her way just to show how ignorant she really is. [/B][/QUOTE] What's that Old Chinese Proverb again....... [B][SIZE=4]PEOPLE THAT THINK THEY KNOW EVERY THING[/SIZE][/B] [IMG]http://www.littlefriendsranch.com/Daisy3new.jpg[/IMG] [B][SIZE=4]OFTEN MAKE ASSES OF PEOPLE WHO REALLY DO.[/SIZE][/B] Posted by: FireFox [QUOTE][i]Originally posted by Silesia [/i] [B]What's that Old Chinese Proverb again....... [B][SIZE=4]PEOPLE THAT THINK THEY KNOW EVERY THING[/SIZE][/B] [IMG]http://www.littlefriendsranch.com/Daisy3new.jpg[/IMG] [B][SIZE=4]OFTEN MAKE ASSES OF PEOPLE WHO REALLY DO.[/SIZE][/B] [/B][/QUOTE] True....very true......how ever i prefer the t-shirt that says: [B][SIZE=5]WISE[/SIZE][/B] [IMG]http://www.littlefriendsranch.com/Daisy3new.jpg[/IMG] Yes, I stole your donkey...because i'm too lazy to go find my own donkey picture.......lol Posted by: Harper Stop stealing my ***. :p :) Posted by: FireFox My bad. ;) Posted by: HoLoCroN [QUOTE][i]Originally posted by Quantum [/i] [B]3) A kid called and needed help with his modem. He knew what was going on and things were smooth till I hear his mom in the background yell, "You better get off that phone!" The kid ignored her and then, once she repeated herself, he swore. I heard a sound of someone being smacked upside the head and the phone disconnected. I logged it as customer was disconnected by mommy. [/B][/QUOTE] 2 Funny!! Posted by: ATIRAGEPRO [COLOR=darkblue]Aaaaaahahahahahahaha!!!!!! WOOOO!!!![/COLOR] :p :p :p :p :p :cool: Posted by: OIDanTheManIO [QUOTE][i]Originally posted by Silesia [/i] [B]I got a tonne of those. The most recent has been the bull$#!+ that happened with my last next store neibour / family freind. All ready posted here (URL REMOVED by Silesia). Like this guy was a real jerk. INSTALLATION OF PC JERK :- "Where's the modem?" Me :- "You told me that you wanted this computer broadband ready. That is you have network card" JERK :- "But I thought all computers came with a modem." Me :- "You gave me a list with all the brands and model number for all the parts that you wanted. A modem was not one of them." JERK :- "But don't all computers come with a modem as standard?" Me :- "No. I don't have a modem on my computer at home. And why would you need a 56K modem if you are going to get CABLE instead" JERK :- :amazed: "But how am I going to get onto the internet?" Me :- "Why not use your old external 56K modem?" JERK :- "But I don't want to use my external modem" Me :- "Fine, another $45 dollars please, I will install a modem for you" JERK :- "But I have all ready paid you $3000. I don't feel that i need to pay you another $45. Can you just throw on in?" Me :- :rolleyes: :angry: "No, not with the way you went shopping around with 3 other shops so you can price match me. Plus I am giving you free installation only because you know my family and that is it. $45 or no modem at all" WEEK END Like here I am on my own time collectioning the remaining $45 from him. JERK :- "BTW, could you tell me how to record MP3?" Me :- :rolleyes: [I](thinking :- "This is my week end here")[/I] Me :- "I don't have the software for that here" JERK :- :amazed: "WHAT!!! You don't have the software with you? But you are into computers, I thought you knew everything about computers and that you would have the software with you all the time" Me :- "I do have a life away from the computer. You might notice that all I have is my skate board and few comic books with me. You want some thing from me, you call me before hand." NEXT WEEK END. JERK :- "I am trying to find this soccor web site, it's on this google list, but i have this ERROR 404. Why is that happening?" Me :- "Because the webpage is not there." JERK :- "Can you fix it?" Me :- "No. It's out side my control." JERK :- :amazed: "But you are a computer expert, I thought you would know who fix these things?" DURING THE WEEK (phone call) JERK :- "How do you connect your dvd player up to your computer?" Me :- :rolleyes: [I](thinking :- "Please god tell me that he does not want to do video editing. He only just mastered Media Player.")[/I] Me :- "Why do you want to do that for?" JERK :- "I don't know. I thought you were the computer expert on these things" Me :- (HANGS UP PHONE) And then we had the cable internet installation followed by the virus, which then lead to what was here (URL REMOVED by Silesia) The real test of freindship. SELL THEM A COMPUTER. [EDIT] URLs have been removed for legal reasons [/EDIT] [/B][/QUOTE] WHOA! I had the almost the EXACT SAME CONVERSATION WITH MSN TECH. SUPPORT ONE TIME! Posted by: ralph.wigham OneandOne.co.uk I am sure they don't train the majority of their staff. They claim to be a server hosting company but also fail to have any staff on site to fix the servers, they have to get Microsoft techs in to do it. Rubbish! Posted by: Harper [QUOTE][i]Originally posted by XT [/i] [B]Just pray you dont get an emachine month:p :D [/B][/QUOTE] Funny you say that, I just had an eMACHINE rep come into my office today. I politely showed him to the door. vBulletin Copyright ©2000 - 2003, Jelsoft Enterprises Limited. 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