But it wasn't on a regular basis, right? Just once in a while?
It's not just the phones, but moreso having no means to provide support by remote access or even dispatch a technician to the client's or customer's location is what added to the frustrations.
It's just too little to control on...
That's pretty much the key then. I remember we had to learn on the job as we go since requirements are different for different companies, but Customer Service skills are much more universal, same goes for effective communication skills.
But I do know I need to get updated training and it would...
I will keep this in mind, however I have a big gap in terms of relevant work experience because I had that last customer support job from 2007 through 2011, and now I'm working in some completely different job for almost five years, although I suppose the only transferable skills from the...
Have you tried https://www.upwork.com/?
It used to be ODesk. They have all kinds of freelance workers available. There's also eLance.
But here's another link I've came across for possible alternatives if you are still unable to find the right candidates that will be able to complete the...
That's why I had realized that connections are so important, maybe there is a local company that have a position in IT where phone support isn't absolutely required or is very minimal or have those possibilities such as remote access support and dispatching someone. But there's no way for me to...
Ok, but can we get back to answering some of my other questions?
Do Database majors or IT roles and jobs absolutely need to provide support by phone also? Or do you work independently?
There's also Computer Forensics and Healthcare IT majors at my school although I don't know if any of you...
I see. The position I had at the time was "Technical Support Specialist", so now I have a clearer picture and idea of what titles and positions are least likely if at all ever had to do phone support and which position I should apply or at strive for.
What about specific IT majors that are...
I should have rephrased my question a long time ago and kept it concise. Unlike my two other threads.
What I really wanted to know are which IT majors in general or job positions that someone should go for if Phone support is something they really would not want to do, or even least likely...
You must have taken the 2003 edition of those exams, because I was aware that they used to be good for life certifications around that time, but then it had to be changed since technology is constantly being updated and evolving rapidly that keeping up to date is just one of the most important...
I thought there had been laws passed that prohibit any form of discrimination in regards to age as well as many other things such as race, religious beliefs, sexual orientation, etc.
I would not think 39 is too old. I'm 30 myself turning 31 soon.
Are you considering IT in the Healthcare...
I don't mean staying up to date, I meant the process of maintaining the certification as a valid certification because they will expire after 3 years, and you can't just renew and maintain them by paying a cost, unlike how for driver's licenses, you would just pay the costs to renew them and you...
A colleague of mines that was also let go eventually had worked at a local Staples, and even he did not have any of those IT certification such as the typical CompTIA ones. I would believe all of what you said earlier about requirements for entry-level IT jobs in various Retailer to be true...
I must have copied and pasted more than one URL and then overlooked it or something. It should work fine and redirect to Microsoft's page for that certification.
I see. I heard the certifications for Outlook may benefit IT administrators sometimes if they need to work frequently with...
Referring to this: https://www.microsoft.com/en-us/learning/mos-certification.aspx
Do anyone have any of these certifications for Microsoft Office?
They used to be called Microsoft Office User Specialist, but now it's just Microsoft Office Specialist.
Anybody here have one? Any version is...
The less remotely the problem is dealt with the more control the technician would have to resolve the issue. I get that remoting into a client or customers computer can help reduce frustrations in troubleshooting when working from a help desk, even if it was dealing with clients that are...