Agreed on the points above... When purchasing a laptop it is important to remember not only the quality of the laptop but especially the type of the support the manufacturer offers to its service providers - the people that in turn will fix your problems when they arrive...
Outsourcing has its benefits as well as drawbacks! There will always be a need for a "local" guy that knows what he/she does in order to "manage" the oursourced portion of services...
BTW: other industries such "healthcare" are starting to be "outsourced" ... with expensive...
Law: you rock!!! Your willingness to help others is amazing. Is this part of your job or you do this for fun? (Just curious.)
sup2jzgte05: I think you owe Law some beers :)
Allright! I did not realize that you already have access to all their individual files, info, emails, etc. except for the passwords. (Are they aware of this???) In that case perhaps there is no security breach, just a lot of trust in you!!!! :)
Best thing is to try http://www.googlerankings.com/index.php ...
You can also check: http://www.digitalpoint.com/tools/keywords/ however keep in mind that Google Privacy Policy doesn't encourage web sites to use automated software to check rankings...