I dunno the answers, but i can point you to a place that you might be able to get some answers.
Packerd Bell left all of us owners high and dry as far as support goes. Oh, they are still active in Europe with several different models. But I have found a site that offers support. http://www.priorityonesupport.com/home.asp
Sign up (it's free). Then go to the tech forums. The topic options are Internet, Hardware , Software, Networking,
Sound, Video, Modem, and Other. I would guess that your problem would lie in the Hardware area. Post your problem with all the detail that we demand on here, and check back in a day or two.