Hello! I have a Dell Studio 1909 AIO Touchscreen that I am trying to repair. Problem is, i am stuck. The customer has only had it for a week and everything was fine. Then they said the screen wouldn't come on. They claim not to have changed anything, but when it comes on, the Dell Logo comes up, then the backlight goes out. You can use a flashlight and see that it's still booting. Then, the pointer and "Wait" symbol comes up as normal, then the backlight goes out again once windows is at the login screen. My assumption is a driver issue. Maybe the Vista system updated and cause an issue? Does this sound about right to anyone? And if so, how can i update/rollback the driver on something i can't see enough to work on?
Thanks in advance for any suggestions.
Thanks in advance for any suggestions.